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FixMe.IT vs Zoho Assist Comparison (2026)

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FixMe.IT

Zoho Assist

Overview

Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

₹

480

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

389

303

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

4.7

1.5K

1.1K

312

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

Pros

“Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. ”

Ray D.

President

“The generated link to the installer is probably my favorite thing.”

Casey B.

Owner

“Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously.”

Patrick W.

Consultant

Pros

“We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services.”

Hosam K.

Owner

“As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software.”

Sean S.

network manager

“One of its biggest advantages is its licensing flexibility, allowing us to easily scale the number of licenses up or down based on our current workloads and active projects.”

Fernando P.

CEO

Cons

“IT lacks a free tier, unlike some alternatives, and it has no mobile support.”

Kevin C.

IT Intern

“Also, you cannot send remote command to the PC other than reboots.”

Joe R.

Director of Opertations

“For example, features like session recording, remote reboot, and multi-monitor support were not as robust as in other similar remote support tools.”

Marek T.

CEO

Cons

“While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable.”

Ulysses C.

Coding Consultant

“Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version.”

Miki L.

Owner

“The biggest problem is display scaling—when connecting to servers with locked or unusual resolutions, you often can’t adjust the view, which makes the session uncomfortable and slows down work.”

Obay K.

Consultant Engineer