Gluru AI Pricing, Features, Reviews & Comparison of Alternatives

Gluru AI

Customer experience management with AI and machine learning

3.5/5 (4 reviews)

Gluru AI overview

MIND is ideal for any company looking to augment their customer service & support processes. By seamlessly integrating with most existing CRM platforms, MIND leverages any businesses new or exisitng knowledge to dialogue with its customers, making it easier for them to proactively find the answer to the questions that they may have regarding a product or service.

By helping businesses create and manage an effective knowledge base, MIND provides customers with the most user-friendly and advanced platform for connecting their questions to a business' knowledge.
gluru.co

Pricing

Starting from
$500
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Middle-East and Africa

Supported languages

English
Gluru AI screenshot: Dashboard with the 'Resoution' tab selectedGluru AI screenshot: Dashboard while creating a new 'Resolution'Gluru AI screenshot: Dashboard while viewing the 'Documents' tabGluru AI screenshot: Dashboard while viewing a 'Document'Gluru AI screenshot: The Widget in a collapsed state on a websiteGluru AI screenshot: The Widget in an expanded state on a website

Gluru AI reviews

Excellent
0
Very good
2

Average
2

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  3.7
  3.2
  3.8
  4.3
Jason Katz

Easy setup, questionable results

Reviewed 2018-05-21
Review Source: Capterra

Easy Zendesk integration. Limited requirements for setup. Literally just a turnkey implementation where you submit the API key.

Read the full review

Larry Kotch

Simple, smart, and effective!

Used daily for 6-12 months
Reviewed 2018-05-16
Review Source: Capterra

We've noticed a considerable drop in the number of inbound repetitive queries we receive on a daily basis, as a result of the Gluru Widget we deployed. This has enabled our customer support agents to focus on the tickets that require more time to address.I loved how it was so easy to implement on our company website. While we did encounter one or two issues (which were mostly on our side), the team were always there to help us and were available 24/7. Also, I really liked how truly plug-and-play it was in that it was instantly effective from day one!

Read the full review

TIMOTHY KYSE

We tried using Gluru for self service automation and ran through a trial period

Used daily for less than 6 months
Reviewed 2018-05-15
Review Source: Capterra

The look and Feel. Interface was sharp looking and the people behind the product are innovative and creative with their vision for this product.

Read the full review

Luis Hernandez

I think it has a lot of potential, but it is still on an early stage

Used other for 6-12 months
Reviewed 2018-05-25
Review Source: Capterra

What I like the most about the product is its people. I'm talking about our account manager, the developers and other team members. They were keen to understand our needs and tried to come up with solutions. Communication was always great.

Read the full review

Gluru AI pricing

Starting from
$500
Pricing options
Free trial
 
Subscription
View Pricing Plans

$0.149 per session (0-10,000 sessions per month)
$0.119 per session (10,000 - 100,000 sessions per month)

Gluru AI features

API
Workflow Management

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Gluru AI

Key features of Gluru AI

  • Customer engagement center
  • Automated routing
  • Customer experience management
  • Business intelligence
  • Customer support tracking
  • Data encryption
  • Security & encryption
  • Lead distribution
  • Lead management
  • API
  • API availability
  • Task scheduling
  • Workflow management
  • Task management
  • Help desk management
  • Help desk integration
  • Request routing
View All Features

Benefits

The most important customer service metrics, clearly presented and made easily accessible to each of a business' agents.
Due to MIND's advanced application of natural language processing (NLP) and machine learning (ML), the Widget and Ask Bar enable customers to search for answers to their questions, in their own words and without the need to use specific keywords.
Defelct a significant number of all inbound queries by enabling your customers to independently answer all of thier questions, at thier own leisure.
Lessen the workload of your Tier 1 agents by reducing the need for them to respond to those repetitive and unanswerable queries that have been succesfully deflected by MIND.