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Help Scout vs Crisp Comparison (2026)

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Good recommendations?

Help Scout

Crisp

Overview

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

226

156

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.6

148

102

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“For teams that need deeper functionality or more sophisticated routing rules, it may start to feel restrictive as support volume grows.”

Krystal M.

People Operations

“Lightweight help desk portal for our team to collaborate on tickets and create articles for future reference”

Josh S.

IT Coordinator

“Keeps all customer communications in one place - allow us to respond to customers in almost real time”

Stephen B.

CEO

Pros

“For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires.”

Leandi M.

Product Manager and Conversational AI

“Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap.”

Leandi M.

Product Manager and Conversational AI

“An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely.”

Leandi M.

Product Manager and Conversational AI

Cons

“The reporting isn't as advanced as some tools out there.”

Josef S.

Technical Support Specialist

“They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team.”

Thomas P.

Head of Customer Success

“Communication history gets lost sometimes and customer replies don't appear”

Kitti B.

Head of Customer Success

Cons

“Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report)”

Leandi M.

Product Manager and Conversational AI

“This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings.”

Leandi M.

Product Manager and Conversational AI

“The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough.”

Roberta L.

Head of Customer Operations