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Help Scout vs Teamwork Desk Comparison (2026)
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Good recommendations?
Help Scout
5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Teamwork Desk
5
79
4
52
3
7
2
3
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Help Scout is the AI support suite that turns customer conversations into growth for your business. Drawing on insights from 3+ billion conversations, it helps teams not only resolve more requests, but understand the larger story of each customer relationship.
Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
226
5
4
3
2
1
156
56
13
0
1
- Value for money
- Ease of use
- Features
- Customer support
4.4
143
5
4
3
2
1
79
52
7
3
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Krystal M.
People Operations
Josh S.
IT Coordinator
Stephen B.
CEO
Pros
Tyler S.
Owner
Diego C.
Real estate agent
Diego C.
Real estate agent
Cons
Josef S.
Technical Support Specialist
Thomas P.
Head of Customer Success
Kitti B.
Head of Customer Success
Cons
Lucas B.
PM
Lucas B.
PM
Dave K.
MD
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features95
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Document Management
- Document Storage
- Email Management
- Email Monitoring
- Email Templates
- Feedback Management
- For Startups
- Full Text Search
- Gmail Integration
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base
- Knowledge Base Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Performance Metrics
- Prioritization
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SMS Messaging
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Snooze
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Automation
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Management
- Unified Inbox
- User, Role, and Access Management
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features18
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Document Management
- Document Storage
- Email Management
- Email Monitoring
- Email Templates
- Feedback Management
- For Startups
- Full Text Search
- Gmail Integration
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base
- Knowledge Base Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Performance Metrics
- Prioritization
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SMS Messaging
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Snooze
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Automation
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Management
- Unified Inbox
- User, Role, and Access Management
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations69
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Process Street
- Shopify
- Slack
- Smith.ai AI Receptionist
- Supademo
- SurveyMonkey
- Talkdesk
- Teamwork.com
- Tempo Portfolio Manager
- Textline
- Trello
- Twilio Segment
- Weglot
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk Contact Center
- elevio
- iorad
- unitQ
- Total integrations2
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Process Street
- Shopify
- Slack
- Smith.ai AI Receptionist
- Supademo
- SurveyMonkey
- Talkdesk
- Teamwork.com
- Tempo Portfolio Manager
- Textline
- Trello
- Twilio Segment
- Weglot
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk Contact Center
- elevio
- iorad
- unitQ
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