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IncidentMonitor

Service desk software with self-service web portal support

IncidentMonitor - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is IncidentMonitor?

IncidentMonitor is help and service desk software available as an on-premise and cloud-based SaaS solution. The latter boasts access for support teams and end users via web browser and includes all application features, while organizations may migrate easily between deployments if necessary. New feature updates are added at no extra cost and span areas including service level management, asset management, self-service portals and more. Manage Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) with a “multi-dimension approach” across three functional areas spanning Service Matrix, Level Rules and Hours. Track service desk metrics with dashboard-based analytics, over 50 home page data widgets and a fully exportable selection of ITIL ITSM and service reports.

IncidentMonitor’s self-service portal then provides web device visibility for customers, complete with Knowledge Base, crowd supported forums and possible answer presentations. Access rules can be defined based on security role, while users can submit support tickets to receive Knowledge Base answers immediately. Additional notable features also include a Process Designer for editing service desk workflows, Service Catalog Designer for creating web forms, Asset Management for logging equipment plus a range of communication options.

Benefits of using IncidentMonitor

Empower customers and support staff with a self-service web portal accessed based on security role, providing Knowledge Base, forums and help desk ticketing.

Customizable dashboards can be setup and configured as widgets for each user profile, along with exportable reports, for visualizing real time service desk data.

Graphical Workflow and Service Catalog Designer tools allow service desk workflows to be created and web forms published for listing available services online.

Offers a number of communication channels to support customer contact including moderated community forums, message notifications, white boards and live chat.

Asset Management features enable asset classes to be defined, asset data to be loaded into the database from Excel spreadsheets and purchase histories tacked for consumables.

Starting from

Per month

Alternatives with better value for money

IncidentMonitor's key features

Most critical features, based on insights from IncidentMonitor users:

Alerts/Escalation

4.0

(1)

Knowledge Base Management

4.0

(1)

Mobile Access

4.0

(1)

Social Media Integration

4.0

(1)

Call Center Management

5.0

(1)

All IncidentMonitor features

Features rating:

3.3

(7)

Activity Dashboard

(0)

Alerts/Notifications

(0)

Approval Process Control

(0)

Asset Lifecycle Management

(0)

Asset Tracking

(0)

Assignment Management

(0)

Automated Routing

5.0

(1)

Availability Management

(0)

Catalog Management

(0)

Change Management

(0)

Chat/Messaging

(0)

Client Portal

(0)

CMDB

(0)

Configurable Workflow

(0)

Configuration Management

(0)

Contract/License Management

(0)

Customer Database

(0)

Customizable Branding

5.0

(1)

Customizable Fields

(0)

Customizable Reports

(0)

Dashboard

(0)

Dashboard Creation

(0)

Data Import/Export

(0)

Email Management

5.0

(1)

Incident Management

(0)

Interaction Tracking

4.0

(1)

Inventory Management

(0)

Issue Auditing

(0)

Issue Scheduling

(0)

IT Asset Management

4.0

(1)

Knowledge Management

(0)

Live Chat

(0)

Macros/Templated Responses

4.0

(1)

Multi-Language

(0)

Online Forums

(0)

Prioritization

(0)

Problem Management

(0)

Procurement Management

(0)

Project Management

(0)

Real-Time Chat

4.0

(1)

Recurring Issues

(0)

Release Management

(0)

Reporting & Statistics

(0)

Reporting/Analytics

5.0

(1)

Scheduled/Automated Reports

(0)

Self Service Portal

5.0

(1)

Service Catalog

(0)

Service Level Agreement (SLA) Management

4.0

(1)

Service Reporting

(0)

Support Ticket Management

(0)

Surveys & Feedback

(0)

Task Management

4.0

(1)

Widgets

(0)

Workflow Configuration

4.0

(1)

IncidentMonitor alternatives

IncidentMonitor

4.1

(7)

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

3.3

Value for Money

3.5

Customer Support

4.5

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

HubSpot Service Hub

4.4

(170)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

IncidentMonitor pricing

Value for money:

3.5

Starting from

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

IncidentMonitor support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

24/7 (Live rep)

Chat

Email/Help Desk

Training options

In Person

Documentation

Live Online

Videos

Webinars

IncidentMonitor reviews

Overall rating

4.1

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.25/10

Rating distribution

Read all reviews

IncidentMonitor FAQs

Q. What type of pricing plans does IncidentMonitor offer?

IncidentMonitor has the following pricing plans:
Starting from: $36.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of IncidentMonitor?

IncidentMonitor has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does IncidentMonitor support?

IncidentMonitor supports the following languages:
Dutch, English

Q. Does IncidentMonitor offer an API?

No, IncidentMonitor does not have an API available.

Q. What level of support does IncidentMonitor offer?

IncidentMonitor offers the following support options:
Knowledge Base, 24/7 (Live rep), Chat, Email/Help Desk

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