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NiCE CXone vs EvaluAgent Comparison (2026)
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Good recommendations?
NiCE CXone
5
273
4
206
3
70
2
19
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
EvaluAgent
5
13
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
582
5
4
3
2
1
273
206
70
19
14
- Value for money
- Ease of use
- Features
- Customer support
4.7
20
5
4
3
2
1
13
7
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Cara P.
Access to Services Section Manager
Cara P.
Access to Services Section Manager
vignesh k.
Technical specialist
Pros
Not enoughreviews yet
Cons
Carli N.
Scheduling
Sergio M.
Senior Call Center Administrator
Sarah P.
Automation Consultant
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features130
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Audit Management
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- Built-in Course Authoring
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- Gamification
- Goal Setting/Tracking
- HIPAA Compliant
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Leaderboards
- Learning Management
- Learning Paths/Tracks
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Multiple Scripts
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Onboarding
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Assessment
- Risk Management
- SMS Messaging
- Scheduled Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Training Management
- Trend Analysis
- Variable Workforce
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features84
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Audit Management
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- Built-in Course Authoring
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- Gamification
- Goal Setting/Tracking
- HIPAA Compliant
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Leaderboards
- Learning Management
- Learning Paths/Tracks
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Multiple Scripts
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Onboarding
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Assessment
- Risk Management
- SMS Messaging
- Scheduled Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Training Management
- Trend Analysis
- Variable Workforce
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations27
- Aircall
- Amazon Connect
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dixa
- Dynamics 365
- Firefly
- Freshdesk
- Haptik
- Help Scout
- HubSpot Content Hub
- Inbenta
- Kustomer
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- Nicereply
- Oracle Service
- Pega CRM
- Peopleware
- ProcedureFlow
- Redbox
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- SpiceX
- Streem
- Talkdesk
- Textel
- Twilio
- Zapier
- Zendesk Suite
- Zoom Workplace
- livepro
- Total integrations13
- Aircall
- Amazon Connect
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dixa
- Dynamics 365
- Firefly
- Freshdesk
- Haptik
- Help Scout
- HubSpot Content Hub
- Inbenta
- Kustomer
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- Nicereply
- Oracle Service
- Pega CRM
- Peopleware
- ProcedureFlow
- Redbox
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- SpiceX
- Streem
- Talkdesk
- Textel
- Twilio
- Zapier
- Zendesk Suite
- Zoom Workplace
- livepro
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