GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
CallMiner Eureka vs EvaluAgent Comparison (2026)
Add to Compare
Compare similar apps
inconnect
4.0
Talkdesk
4.5
Genesys Cloud CX
4.3
Good recommendations?
CallMiner Eureka
5
3
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
EvaluAgent
5
13
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
5
5
4
3
2
1
3
2
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.7
20
5
4
3
2
1
13
7
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Not enoughreviews yet
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 years ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features127
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Audio Capture
- Audit Management
- Automatic Transcription
- Blended Call Center
- Built-in Course Authoring
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Scripting
- Call Tagging
- Call Transcription
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Content Creation
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Extraction
- Data Import/Export
- Data Security
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Content
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- For Sales Teams/Organizations
- For eCommerce
- Gamification
- Generative AI
- Goal Setting/Tracking
- HIPAA Compliant
- IVR
- Inbound Call Center
- Interaction Tracking
- KPI Monitoring
- Keyword Filtering
- Language Detection
- Leaderboards
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Machine Learning
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Question Types
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- On-Demand Recording
- Onboarding
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Quality Assurance
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Risk Management
- Rules-Based Workflow
- Sales Trend Analysis
- Screen Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Social Media Integration
- Speech Recognition
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Analysis
- Text Mining
- Third-Party Integrations
- Training Management
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Voice Recognition
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features84
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Audio Capture
- Audit Management
- Automatic Transcription
- Blended Call Center
- Built-in Course Authoring
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Scripting
- Call Tagging
- Call Transcription
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Content Creation
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Extraction
- Data Import/Export
- Data Security
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Content
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- For Sales Teams/Organizations
- For eCommerce
- Gamification
- Generative AI
- Goal Setting/Tracking
- HIPAA Compliant
- IVR
- Inbound Call Center
- Interaction Tracking
- KPI Monitoring
- Keyword Filtering
- Language Detection
- Leaderboards
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Machine Learning
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Question Types
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- On-Demand Recording
- Onboarding
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Quality Assurance
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Risk Management
- Rules-Based Workflow
- Sales Trend Analysis
- Screen Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Social Media Integration
- Speech Recognition
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Analysis
- Text Mining
- Third-Party Integrations
- Training Management
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Voice Recognition
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations5
- Aircall
- Amazon Connect
- Dixa
- Five9
- Freshdesk
- Help Scout
- Nicereply
- Peopleware
- Redbox
- Salesforce Customer360
- Salesforce Sales Cloud
- Talkdesk
- Twilio
- Zapier
- Zendesk Suite
- Total integrations13
- Aircall
- Amazon Connect
- Dixa
- Five9
- Freshdesk
- Help Scout
- Nicereply
- Peopleware
- Redbox
- Salesforce Customer360
- Salesforce Sales Cloud
- Talkdesk
- Twilio
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
