GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
XM for Customer Experience vs EvaluAgent Comparison (2026)
Add to Compare
Compare similar apps
SurveyMonkey
4.6
Jotform
4.7
Connecteam
4.6
Good recommendations?
XM for Customer Experience
5
180
4
62
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
EvaluAgent
5
13
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
255
5
4
3
2
1
180
62
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
4.7
20
5
4
3
2
1
13
7
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Brett G.
Mgr., Market Insights
Mike A.
Sales
Henri A.
Analytics Market Manager
Pros
Not enoughreviews yet
Cons
Josh D.
Head of Procurement
Shelby G.
QA & Environmental Manager
Christopher M.
Finance Manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review9 months ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features145
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Approval Process Control
- Assessment Management
- Assignment Management
- Audit Management
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Built-in Course Authoring
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Campaign Management
- Case Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Goal Setting/Tracking
- HIPAA Compliant
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Scoring Models
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Onboarding
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Risk Assessment
- Risk Management
- Routing
- SMS Messaging
- Scoring
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skills Tracking
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Training Management
- Trend Analysis
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features84
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Approval Process Control
- Assessment Management
- Assignment Management
- Audit Management
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Built-in Course Authoring
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Campaign Management
- Case Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Goal Setting/Tracking
- HIPAA Compliant
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Scoring Models
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Onboarding
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Risk Assessment
- Risk Management
- Routing
- SMS Messaging
- Scoring
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skills Tracking
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Training Management
- Trend Analysis
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations34
- Adobe Analytics
- Aircall
- Amazon Connect
- Annex Cloud Loyalty Experience Platform
- Chattermill
- ClickTale
- DataGrail
- Dixa
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Glassbox
- Grade.us
- Help Scout
- Jira
- Kantata
- LogRocket
- Make
- Marketo Engage
- Medallia Agent Connect
- Nicereply
- Pendo
- Peopleware
- Quantum Metric
- Redbox
- Reputation
- ReviewTrackers
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Slack
- SocketLabs
- Tableau
- Talkdesk
- Tango
- Tray.io
- Tremendous
- Twilio
- UserTesting
- Xoxoday
- Zapier
- Zendesk Suite
- Total integrations13
- Adobe Analytics
- Aircall
- Amazon Connect
- Annex Cloud Loyalty Experience Platform
- Chattermill
- ClickTale
- DataGrail
- Dixa
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Glassbox
- Grade.us
- Help Scout
- Jira
- Kantata
- LogRocket
- Make
- Marketo Engage
- Medallia Agent Connect
- Nicereply
- Pendo
- Peopleware
- Quantum Metric
- Redbox
- Reputation
- ReviewTrackers
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Slack
- SocketLabs
- Tableau
- Talkdesk
- Tango
- Tray.io
- Tremendous
- Twilio
- UserTesting
- Xoxoday
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
