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EvaluAgent

Quality assurance solution for customer service and sales

Table of Contents

EvaluAgent - 2025 Pricing, Features, Reviews & Alternatives

What is EvaluAgent?

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers actionable insights and robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for all calls, emails, and live chat. The solution can integrate with CRM, telephony, call recording, and other third-party systems.

EvaluAgent uses speech and text analytics to increase QA coverage. This technology can classify customer calls, emails, and chats by identifying business-specific terminology. Additionally, EvaluAgent allows administrators to configure and schedule automated workflows. With this feature, signals and filters can be used to identify at-risk conversations that require further evaluation by QA teams. Team leads can assign lists to QA analysts and track progress using productivity reports. Other features include e-learning tools, one-to-one meeting recording, automated alerts, plus more.

Starting from

/user

Per month

Alternatives with better value for money

EvaluAgent's features

Features rating:

4.5

(20)

Access Controls/Permissions

(0)

Activity Dashboard

(0)

AI/Machine Learning

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Approval Process Control

(0)

Assessment Management

(0)

Audit Management

(0)

Automatic Transcription

(0)

Built-in Course Authoring

(0)

Call Center Management

(0)

Call Logging

(0)

Call Monitoring

(0)

Call Recording

(0)

Call Reporting

(0)

Campaign Management

(0)

Categorization/Grouping

(0)

Chat/Messaging

(0)

Commenting/Notes

(0)

Communications Management

(0)

Complaint Management

(0)

Complaint Monitoring

(0)

Compliance Management

(0)

Compliance Tracking

(0)

Computer Telephony Integration

(0)

Conversation Intelligence

(0)

Corrective and Preventive Actions (CAPA)

(0)

Customer Experience Management

(0)

Customer Journey Mapping

(0)

Customer Service Analytics

(0)

Customer Surveys

(0)

Customizable Forms

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Dashboard

(0)

Data Import/Export

(0)

Data Security

(0)

Data Visualization

(0)

Document Management

(0)

Document Storage

(0)

Employee Coaching Tools

(0)

Feedback Management

(0)

Gamification

(0)

Goal Setting/Tracking

(0)

HIPAA Compliant

(0)

Interaction Tracking

(0)

Learning Management

(0)

Learning Paths/Tracks

(0)

Monitoring

(0)

Multi-Channel Data Collection

(0)

Multiple Scoring Models

(0)

Natural Language Processing

(0)

Negative Feedback Management

(0)

Onboarding

(0)

Performance Management

(0)

Performance Metrics

(0)

Predictive Analytics

(0)

Process/Workflow Automation

(0)

Quality Assurance

(0)

Quality Management

(0)

Real-Time Data

(0)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Risk Assessment

(0)

Risk Management

(0)

Search/Filter

(0)

Self Service Portal

(0)

Self-Service Search

(0)

Sentiment Analysis

(0)

Skills Tracking

(0)

Speech-to-Text Analysis

(0)

Survey/Poll Management

(0)

Surveys & Feedback

(0)

Task Management

(0)

Text Analysis

(0)

Third-Party Integrations

(0)

Training Management

(0)

Trend Analysis

(0)

Workflow Management

(0)

EvaluAgent alternatives

EvaluAgent

4.7

(20)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.8

Customer Support

4.8

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

3CX

4.4

(440)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

CallAI

4.7

(7)

visit website

Starting from

49.99

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

EvaluAgent pricing

Value for money rating:

4.8

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

EvaluAgent integrations (17)

Top integrations

Salesforce Sales Cloud

EvaluAgent support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Knowledge Base

Chat

Training options

Live Online

Documentation

In Person

Webinars

EvaluAgent reviews

Overall rating

4.7

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.15/10

Rating distribution

Pros

The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that.

Sandrine M.

Customer Service Training Coordinator

We have not installed the product as yet, but from the support I have received from executives, I am confident that I will be in good hands and supported in the future.

Drew J.

Service & Quality Manager

The ease with which I could create my own scorecards and how flexible they were. Reporting is good as well, and easy to present and gives good oversight.

ALLY O.

Quality and Compliance Manager

Cons

Unable to edit the headings on a completed evaluation, if you have made a mistake.

Jane M.

Contact Centre Trainer

Because I really have to pick one. I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck).

Karine T.

Head of Customer Services

No real dislikes really, maybe more enhanced reporting, (i’m not sure if this is a limitation of the free trial).

Jill W.

Service Manager

Read all reviews

EvaluAgent FAQs

Q. What type of pricing plans does EvaluAgent offer?

EvaluAgent has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of EvaluAgent?

EvaluAgent has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does EvaluAgent support?

EvaluAgent supports the following languages:
German, English, French, Spanish, Chinese (Simplified)

Q. Does EvaluAgent offer an API?

No, EvaluAgent does not have an API available.

Q. What other apps does EvaluAgent integrate with?

EvaluAgent integrates with the following applications:
Talkdesk, Aircall, Redbox, Zapier, Freshdesk, Nicereply, Help Scout, Salesforce Sales Cloud, Twilio, Dixa, Amazon Connect, Peopleware, Intercom, Zendesk Suite

Q. What level of support does EvaluAgent offer?

EvaluAgent offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat