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LiveAgent vs Ada Comparison (2026)
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Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
Freshdesk
4.5
Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Cloud-based agentic customer experience platform for enterprises, autonomously resolving inquiries across voice and digital channels.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
15
5
4
3
2
1
13
1
0
0
1
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this appPros
“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”
TT
Titus T.
Administrative Manager
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
Pros
Not enoughreviews yet
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”
SL
Sebastian L.
Administrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features103
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI agents
- AI chatbots
- AI/Machine Learning
- API
- API Access for Business System Integration
- API Flexibility
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Advance reporting
- Adversarial Training
- Agent Collaboration
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Application Management
- Appointment Management
- Appointment Scheduling
- Artificial Intelligence
- Attachments/Screencasts
- Attended Automation
- Audience Targeting
- Augmented Analytics
- Automated Image & Video Editing
- Automated Resolution
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Branding
- Business Process Automation
- CRM
- CRM Integration
- Call Center Management
- Call Recording
- Call Scripting
- Campaign Management
- Campaign Segmentation
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communication apps
- Communications Management
- Community Forums
- Complex Query Handling
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Contact Database
- Content Accuracy
- Content Generation
- Content Management
- Context Maintenance Within Sessions
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Controlled LLM Response Generation
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversational AI
- Conversational analytics
- Cost Management
- Create Content
- Creative Design
- Creativity
- Cross platform compatibility
- Cross-platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizability
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Customization Interface
- Dashboard
- Data Augmentation
- Data Governance
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Deep Learning
- Document Processing
- Drag & Drop
- Drag & Drop Editor
- Drip sequences
- Dynamic Modeling
- Ecommerce stores
- Email Automation
- Email Management
- Email Templates
- Email to Case
- Encrypted communication
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Fallback Responses for Unknown Queries
- Feedback Collection
- Feedback Management
- For Developers
- For No-Code Development
- For Sales/Marketing
- Foundation Model
- Gamification
- Generative AI
- Group Messaging
- Guardrails & Content Controls
- Help Desk
- Help Desk Management
- Human Handover
- Human-In-The-Loop
- Human-in-the-loop (HITL)
- IVR
- In-Game Support
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integration
- Integration Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Interactive and Co-Creative Systems
- Internal tools
- Internationalization
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Macros
- Macros/Templated Responses
- Memory Management
- Mentions
- Menu bars
- Messaging
- Messaging and Notifications
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features180
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI agents
- AI chatbots
- AI/Machine Learning
- API
- API Access for Business System Integration
- API Flexibility
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Advance reporting
- Adversarial Training
- Agent Collaboration
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Application Management
- Appointment Management
- Appointment Scheduling
- Artificial Intelligence
- Attachments/Screencasts
- Attended Automation
- Audience Targeting
- Augmented Analytics
- Automated Image & Video Editing
- Automated Resolution
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Branding
- Business Process Automation
- CRM
- CRM Integration
- Call Center Management
- Call Recording
- Call Scripting
- Campaign Management
- Campaign Segmentation
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communication apps
- Communications Management
- Community Forums
- Complex Query Handling
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Contact Database
- Content Accuracy
- Content Generation
- Content Management
- Context Maintenance Within Sessions
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Controlled LLM Response Generation
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversational AI
- Conversational analytics
- Cost Management
- Create Content
- Creative Design
- Creativity
- Cross platform compatibility
- Cross-platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizability
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Customization Interface
- Dashboard
- Data Augmentation
- Data Governance
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Deep Learning
- Document Processing
- Drag & Drop
- Drag & Drop Editor
- Drip sequences
- Dynamic Modeling
- Ecommerce stores
- Email Automation
- Email Management
- Email Templates
- Email to Case
- Encrypted communication
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Fallback Responses for Unknown Queries
- Feedback Collection
- Feedback Management
- For Developers
- For No-Code Development
- For Sales/Marketing
- Foundation Model
- Gamification
- Generative AI
- Group Messaging
- Guardrails & Content Controls
- Help Desk
- Help Desk Management
- Human Handover
- Human-In-The-Loop
- Human-in-the-loop (HITL)
- IVR
- In-Game Support
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integration
- Integration Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Interactive and Co-Creative Systems
- Internal tools
- Internationalization
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Macros
- Macros/Templated Responses
- Memory Management
- Mentions
- Menu bars
- Messaging
- Messaging and Notifications
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Aircall
- Amazon Connect
- Contentful
- Customer Portal
- Dixa
- Gladly
- Gorgias
- Guru
- Help Scout
- Helpjuice
- Kustomer
- NiCE CXone
- ServiceNow Customer Service Management
- Twilio Flex
- Zendesk AI
- Total integrations14
- 3CX
- Aircall
- Amazon Connect
- Contentful
- Customer Portal
- Dixa
- Gladly
- Gorgias
- Guru
- Help Scout
- Helpjuice
- Kustomer
- NiCE CXone
- ServiceNow Customer Service Management
- Twilio Flex
- Zendesk AI
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