GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Tidio vs Ada Comparison (2026)
Add to Compare
Compare similar apps
Slack
4.7
LiveChat
4.6
Zendesk Suite
4.4
Good recommendations?
Overview
Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.
Cloud-based agentic customer experience platform for enterprises, autonomously resolving inquiries across voice and digital channels.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
590
5
4
3
2
1
467
101
15
2
5
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this app4.7
15
5
4
3
2
1
13
1
0
0
1
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this appPros
“The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues.”
MD
Monika D.
Software Engineer
“You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders.”
KS
KRISANPAL S.
Digital Marketing Executive
“Apart from enhancing the client experience, this one-on-one communication helps us to gather relevant data regarding encounters, which we can then apply to improve our products and services.”
BL
Brandon L.
Sales Manager
Pros
Not enoughreviews yet
Cons
“The email integration doesn't seem to want to work, I set it up as per the instructions but the emails never end up in Tidio although it is showing up in my coporate account.”
WH
Wadhah H.
Founder
“I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but”
LR
LUIS R.
Marketing and Branding Coordinator
“I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team.”
CJ
Calvin J.
Marketer
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features180
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI agents
- AI chatbots
- AI/Machine Learning
- API
- API Access for Business System Integration
- API Flexibility
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Advance reporting
- Adversarial Training
- Agent Collaboration
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Application Management
- Appointment Management
- Appointment Scheduling
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Attended Automation
- Audience Targeting
- Augmented Analytics
- Automated Image & Video Editing
- Automated Resolution
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Branding
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Recording
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communication apps
- Communications Management
- Communications Strategy Development
- Community Forums
- Complex Query Handling
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Contact Database
- Contact Management
- Content Accuracy
- Content Generation
- Content Management
- Context Maintenance Within Sessions
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Controlled LLM Response Generation
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversational AI
- Conversational analytics
- Cost Management
- Create Content
- Creative Design
- Creativity
- Cross platform compatibility
- Cross-platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizability
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Customization Interface
- Dashboard
- Data Augmentation
- Data Extraction
- Data Governance
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Deep Learning
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Drip sequences
- Dynamic Modeling
- Ecommerce stores
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Encrypted communication
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Fallback Responses for Unknown Queries
- Feedback Collection
- Feedback Management
- File Sharing
- For Developers
- For No-Code Development
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Foundation Model
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Guardrails & Content Controls
- Help Desk
- Help Desk Management
- Human Handover
- Human-In-The-Loop
- Human-in-the-loop (HITL)
- IVR
- In-Game Support
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integration
- Integration Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Interactive and Co-Creative Systems
- Internal tools
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Memory Management
- Mentions
- Menu bars
- Messaging and Notifications
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Other
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Role-based access
- Route To Human
- Sales Conversion
- Screen Sharing
- Total features180
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI agents
- AI chatbots
- AI/Machine Learning
- API
- API Access for Business System Integration
- API Flexibility
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Advance reporting
- Adversarial Training
- Agent Collaboration
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Application Management
- Appointment Management
- Appointment Scheduling
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Attended Automation
- Audience Targeting
- Augmented Analytics
- Automated Image & Video Editing
- Automated Resolution
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Branding
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Recording
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communication apps
- Communications Management
- Communications Strategy Development
- Community Forums
- Complex Query Handling
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Contact Database
- Contact Management
- Content Accuracy
- Content Generation
- Content Management
- Context Maintenance Within Sessions
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Controlled LLM Response Generation
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversational AI
- Conversational analytics
- Cost Management
- Create Content
- Creative Design
- Creativity
- Cross platform compatibility
- Cross-platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizability
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Customization Interface
- Dashboard
- Data Augmentation
- Data Extraction
- Data Governance
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Deep Learning
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Drip sequences
- Dynamic Modeling
- Ecommerce stores
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Encrypted communication
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Fallback Responses for Unknown Queries
- Feedback Collection
- Feedback Management
- File Sharing
- For Developers
- For No-Code Development
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Foundation Model
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Guardrails & Content Controls
- Help Desk
- Help Desk Management
- Human Handover
- Human-In-The-Loop
- Human-in-the-loop (HITL)
- IVR
- In-Game Support
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integration
- Integration Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Interactive and Co-Creative Systems
- Internal tools
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Memory Management
- Mentions
- Menu bars
- Messaging and Notifications
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Other
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Role-based access
- Route To Human
- Sales Conversion
- Screen Sharing
Integrations
- Total integrations42
- Adobe Commerce
- Agile CRM
- Aircall
- Amazon Connect
- BigCommerce
- Brevo
- Campaign Monitor by Marigold
- Capsule
- Contentful
- Dixa
- Drupal
- Ecwid
- FreshBooks
- GetResponse
- Gladly
- Google Analytics 360
- Gorgias
- Guru
- Help Scout
- Helpjuice
- Highrise
- HubSpot CRM
- Jimdo
- Joomla
- Klaviyo
- Kommo
- Kustomer
- MailerLite
- Netskope One Platform
- NiCE CXone
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- SITE123
- ServiceNow Customer Service Management
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Squarespace
- Twilio Flex
- UserVoice
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zendesk Suite
- Zoho CRM
- Total integrations13
- Adobe Commerce
- Agile CRM
- Aircall
- Amazon Connect
- BigCommerce
- Brevo
- Campaign Monitor by Marigold
- Capsule
- Contentful
- Dixa
- Drupal
- Ecwid
- FreshBooks
- GetResponse
- Gladly
- Google Analytics 360
- Gorgias
- Guru
- Help Scout
- Helpjuice
- Highrise
- HubSpot CRM
- Jimdo
- Joomla
- Klaviyo
- Kommo
- Kustomer
- MailerLite
- Netskope One Platform
- NiCE CXone
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- SITE123
- ServiceNow Customer Service Management
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Squarespace
- Twilio Flex
- UserVoice
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
