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Zendesk Suite vs Ada Comparison (2026)
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4.4
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4.7
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Good recommendations?
Zendesk Suite
4.4
(4K)5
2.2K
4
1.3K
3
318
2
65
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ada
4.7
(15)5
13
4
1
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Cloud-based agentic customer experience platform for enterprises, autonomously resolving inquiries across voice and digital channels.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4K
5
4
3
2
1
2.2K
1.3K
318
65
53
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.7
15
5
4
3
2
1
13
1
0
0
1
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this appPros
“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”
SP
Sonu P.
Systems Analyst
“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”
TG
Tushar G.
Cloud Engineer
“The ability to customise workflows and automate parts of the process is especially helpful, and the reporting tools make it easy to see what’s working well.”
IN
Inamari N.
Customer Account Support
Pros
Not enoughreviews yet
Cons
“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”
MT
Maisie T.
Customer Support Specialist
“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”
MN
Musawenkosi N.
Technical Support Officer
“However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during that period. Despite multiple attempts to resolve this issue, including contacting customer support, we have encountered an unhelpful response.”
YK
Yevgeniy K.
Data Analyst
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review15 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features180
- A/B Testing
- AI
- AI Copilot
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI agents
- AI chatbots
- AI/Machine Learning
- API
- API Access for Business System Integration
- API Flexibility
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Advance reporting
- Adversarial Training
- Agent Collaboration
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Application Management
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Artificial Intelligence
- Asset Tracking
- Assignment Management
- Attended Automation
- Audience Targeting
- Audit Trail
- Augmented Analytics
- Automated Image & Video Editing
- Automated Resolution
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- Branding
- Business Process Automation
- CMDB
- CRM
- CRM Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Code Generation
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communication apps
- Communications Management
- Community Forums
- Complaint Monitoring
- Complex Query Handling
- Compliance Management
- Computer Telephony Integration
- Conditional Generation
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Accuracy
- Content Creation
- Content Generation
- Content Management
- Context Maintenance Within Sessions
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Contract/License Management
- Control
- Controlled LLM Response Generation
- Conversation Editor
- Conversation Intelligence
- Conversational AI
- Conversational analytics
- Corrective and Preventive Actions (CAPA)
- Cost Management
- Create Content
- Creative Design
- Creativity
- Cross platform compatibility
- Cross-platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizability
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Customization Interface
- Dashboard
- Data Augmentation
- Data Governance
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Decision Support
- Deep Learning
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Drip sequences
- Dynamic Modeling
- Ecommerce stores
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Encrypted communication
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Fallback Responses for Unknown Queries
- Feedback Collection
- Feedback Management
- File Sharing
- Filtering
- For Developers
- For Insurance Industry
- For No-Code Development
- For Sales/Marketing
- For Startups
- For iPad Devices
- Forms Management
- Foundation Model
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Group Management
- Group Messaging
- Guardrails & Content Controls
- Health Score
- Help Desk
- Help Desk Management
- Human Handover
- Human-In-The-Loop
- Human-in-the-loop (HITL)
- IVR
- In-Game Support
- Inbound Call Center
- Inbound Identification
- Inbox Management
- Incident Management
- Independent Decision Making
- Inquiry Routing
- Integration
- Integration Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Interactive and Co-Creative Systems
- Internal tools
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Memory Management
- Mentions
- Menu bars
- Messaging and Notifications
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Total features180
- A/B Testing
- AI
- AI Copilot
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI agents
- AI chatbots
- AI/Machine Learning
- API
- API Access for Business System Integration
- API Flexibility
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Advance reporting
- Adversarial Training
- Agent Collaboration
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Application Management
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Artificial Intelligence
- Asset Tracking
- Assignment Management
- Attended Automation
- Audience Targeting
- Audit Trail
- Augmented Analytics
- Automated Image & Video Editing
- Automated Resolution
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- Branding
- Business Process Automation
- CMDB
- CRM
- CRM Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Code Generation
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communication apps
- Communications Management
- Community Forums
- Complaint Monitoring
- Complex Query Handling
- Compliance Management
- Computer Telephony Integration
- Conditional Generation
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Accuracy
- Content Creation
- Content Generation
- Content Management
- Context Maintenance Within Sessions
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Contract/License Management
- Control
- Controlled LLM Response Generation
- Conversation Editor
- Conversation Intelligence
- Conversational AI
- Conversational analytics
- Corrective and Preventive Actions (CAPA)
- Cost Management
- Create Content
- Creative Design
- Creativity
- Cross platform compatibility
- Cross-platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizability
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Customization Interface
- Dashboard
- Data Augmentation
- Data Governance
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Decision Support
- Deep Learning
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Drip sequences
- Dynamic Modeling
- Ecommerce stores
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Encrypted communication
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Fallback Responses for Unknown Queries
- Feedback Collection
- Feedback Management
- File Sharing
- Filtering
- For Developers
- For Insurance Industry
- For No-Code Development
- For Sales/Marketing
- For Startups
- For iPad Devices
- Forms Management
- Foundation Model
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Group Management
- Group Messaging
- Guardrails & Content Controls
- Health Score
- Help Desk
- Help Desk Management
- Human Handover
- Human-In-The-Loop
- Human-in-the-loop (HITL)
- IVR
- In-Game Support
- Inbound Call Center
- Inbound Identification
- Inbox Management
- Incident Management
- Independent Decision Making
- Inquiry Routing
- Integration
- Integration Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Interactive and Co-Creative Systems
- Internal tools
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Memory Management
- Mentions
- Menu bars
- Messaging and Notifications
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
Integrations
- Total integrations215
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Amazon Connect
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Contentful
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad
- Dixa
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gladly
- Gmail
- Google Analytics 360
- Gorgias
- Guru
- HappyFox Chat
- Harvest
- Help Scout
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Kustomer
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Nutshell
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- Segment
- ServiceNow Customer Service Management
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Flex
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk AI
- Zendesk Sell
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
- Total integrations14
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Amazon Connect
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Contentful
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad
- Dixa
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gladly
- Gmail
- Google Analytics 360
- Gorgias
- Guru
- HappyFox Chat
- Harvest
- Help Scout
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Kustomer
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Nutshell
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- Segment
- ServiceNow Customer Service Management
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Flex
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk AI
- Zendesk Sell
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
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