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LiveAgent vs DialedIn CCaaS Comparison (2026)
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Good recommendations?
LiveAgent
5
1.2K
4
459
3
49
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
DialedIn CCaaS
5
288
4
39
3
5
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
DialedIn automates outbound calling with predictive, preview and progressive dialing, connecting calls or delivering recorded messages.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.8
335
5
4
3
2
1
288
39
5
2
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Jennifer N.
Telemarketer
Alvaro M.
COO
Kieshia B.
Customer Service
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Sharise C.
Insurance agent
Eileen D.
Call rep
Zachary W.
Medicare Specialist
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review22 days ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Artificial Intelligence
- Attachments/Screencasts
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer History
- Customer Profiles
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Email Management
- Email Templates
- Email to Case
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbound Call Center
- Inbox Management
- Integrations
- Integrations Management
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Assistance
- Proactive Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Virtual Call Center
- Virtual Extensions
- Visitor Activity
- VoIP
- VoIP Connection
- Voice
- Voice Mail
- Voicemail Transcription
- Workflow
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features96
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Artificial Intelligence
- Attachments/Screencasts
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer History
- Customer Profiles
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Email Management
- Email Templates
- Email to Case
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbound Call Center
- Inbox Management
- Integrations
- Integrations Management
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Assistance
- Proactive Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Virtual Call Center
- Virtual Extensions
- Visitor Activity
- VoIP
- VoIP Connection
- Voice
- Voice Mail
- Voicemail Transcription
- Workflow
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations2
- 3CX
- Customer Portal
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Oracle CRM On Demand
- Salesforce Sales Cloud
- Zapier
- Zoho CRM
- Total integrations8
- 3CX
- Customer Portal
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Oracle CRM On Demand
- Salesforce Sales Cloud
- Zapier
- Zoho CRM
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