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LiveAgent vs elevio Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.6
30
5
4
3
2
1
20
9
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Not enoughreviews yet
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Diego A.
IT Specialist
Diego A.
IT Specialist
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Approval Process Control
- Artificial Intelligence
- Attachments/Screencasts
- Audio File Management
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Scripting
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Co-Browsing
- Collaboration Tools
- Communication Management
- Community Forums
- Configurable Workflow
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support
- Document Storage
- Electronic Forms
- Email Management
- Email Templates
- Email to Case
- Engagement Tracking
- Feedback Management
- Full Text Search
- Gamification
- Generative AI
- Help Desk
- IVR
- Image Editing
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- Natural Language Interaction
- Negative Feedback Management
- Notifications
- Offline Form
- Onboarding
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- SEO Management
- SSL Security
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Team Inbox
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transfers/Routing
- Usage Tracking/Analytics
- User, Role, and Access Management
- Version Control
- Video Chat
- Video Support
- Visitor Activity
- Voice
- WYSIWYG Editor
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features75
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Approval Process Control
- Artificial Intelligence
- Attachments/Screencasts
- Audio File Management
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Scripting
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Co-Browsing
- Collaboration Tools
- Communication Management
- Community Forums
- Configurable Workflow
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support
- Document Storage
- Electronic Forms
- Email Management
- Email Templates
- Email to Case
- Engagement Tracking
- Feedback Management
- Full Text Search
- Gamification
- Generative AI
- Help Desk
- IVR
- Image Editing
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- Natural Language Interaction
- Negative Feedback Management
- Notifications
- Offline Form
- Onboarding
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- SEO Management
- SSL Security
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Team Inbox
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transfers/Routing
- Usage Tracking/Analytics
- User, Role, and Access Management
- Version Control
- Video Chat
- Video Support
- Visitor Activity
- Voice
- WYSIWYG Editor
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Chatlio
- Chatra
- Customer Portal
- Dixa
- Drift
- Freshchat
- Freshdesk
- Groove
- Help Scout
- HelpDocs
- Kustomer
- LiveChat
- Olark
- Slack
- Statuspage
- Teamwork Desk
- UserVoice
- WordPress
- Zapier
- Zendesk QA
- Zendesk Suite
- Total integrations21
- 3CX
- Chatlio
- Chatra
- Customer Portal
- Dixa
- Drift
- Freshchat
- Freshdesk
- Groove
- Help Scout
- HelpDocs
- Kustomer
- LiveChat
- Olark
- Slack
- Statuspage
- Teamwork Desk
- UserVoice
- WordPress
- Zapier
- Zendesk QA
- Zendesk Suite
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