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LiveAgent vs Froged Comparison (2026)
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Good recommendations?
Overview
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle from onboarding and engagement to proactive customer support. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.5
56
5
4
3
2
1
38
12
5
0
1
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Pros
“The KB editing can be arduous at times and could benefit from more flexible styling options.”
CN
Chris N.
Product Owner
“The SDK allows a lot of customisation and fits our model perfectly.”
CN
Chris N.
Product Owner
“The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.”
Cory M.
Business Development Representative
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
Cons
“Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed).”
Timothy M.
FOunder
“Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for.”
Timothy M.
FOunder
“Lack of some basic functionalities like export and search.”
UP
Utsav P.
Product Manager
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features180
- A/B Testing
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior Tracking
- Blended Call Center
- Brand Design Consistency
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Complaint Monitoring
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Device Responsiveness
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Employee Directory
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Fax Management
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- NPS Survey Structure
- NPS of Customers
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Onboarding
- Outbound Call Center
- PBX
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Management
- Total features95
- A/B Testing
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior Tracking
- Blended Call Center
- Brand Design Consistency
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Complaint Monitoring
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Device Responsiveness
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Employee Directory
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Fax Management
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- NPS Survey Structure
- NPS of Customers
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Onboarding
- Outbound Call Center
- PBX
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations30
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- FlowHunt
- GetResponse
- GitHub
- Google Chrome
- Google Workspace
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Zapier
- Total integrations5
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- FlowHunt
- GetResponse
- GitHub
- Google Chrome
- Google Workspace
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Zapier
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