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Froged Logo
Froged

THE one tool for onboarding, engagement & customer support

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Froged Pricing, Features, Reviews and Alternatives

Froged product overview

Price starts from

0

Per month

Other

What is Froged?

FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies.

Key benefits of using Froged

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points.

Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.

We provide complete customization with our scalable and adaptable technology from -
* Behavioral segmentation
* Product Flows
* Knowledge Base
* Email campaigns
* In-app widget
* +2k integrations and API
* Dedicated CS Manager and Dev team

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Email/Help Desk

Training options

Live Online
Documentation
Webinars
Videos

Froged pricing information

Value for money

4.9

/5

42

Starting from

0

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Froged features

Functionality

4.7

/5

42

Total features

98

12 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Multi-Channel Communication
Customizable Branding
Live Chat

Functionality contenders

Froged users reviews

Overall Rating

4.7

/5

42

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

32

8

2

0

0

Pros
The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
Overall, great customer service and a great product that works reliably. They keep on making improvements which is also a sign of a company on the way up.
Cons
Not to much cons for what they offered, may be miss some tutorials matirial.
Sometimes you may need to refresh the page because the browser can't properly load everything on the dashboard. It may be stemming from the browser too, I am not sure.
It takes a bit to setup and doesn't have Segment support.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for tracking and understanding users, leads and website visitors

Reviewed 2 years ago

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Pros

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Cons

Native mobile app is not yet where it needs to be, but they are working on a new version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Like Intercom, but better

Reviewed a year ago
Pros

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Cons

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Froged never stops surprising us!

Reviewed a month ago

We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-)  Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time.

Pros

We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened.

Cons

Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Functionalities Better For Deep Integrations

Reviewed a year ago

The experience so far is great. They are constantly improving the tools and have great support.

Pros

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Cons

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Froged Review

Reviewed 3 months ago
Pros

Froged is very easy to set up and navigate. The UI is very aesthetically pleasing. Updates have made the platform progressively better overtime.

Cons

The mobile app is buggy, apart from this I expect the platform to grow in the coming years.

Froged FAQs and common questions

Q. What type of pricing plans does Froged offer?

Froged has the following pricing plans:
Starting from: €0.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Froged?

Froged has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Froged support?

Froged supports the following languages:
Basque, English, Portuguese, Spanish


Q. Does Froged support mobile devices?

Froged supports the following devices:
Android


Q. Does Froged offer an API?

Yes, Froged has an API available for use.


Q. What other apps does Froged integrate with?

Froged integrates with the following applications:
WhatsApp, Zapier, Google Hangouts, Slack, Google Meet, Twilio, Google Chrome


Q. What level of support does Froged offer?

Froged offers the following support options:
Chat, Knowledge Base, Email/Help Desk

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