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THE one tool for onboarding, engagement & customer support

(5)

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Froged Pricing, Features, Reviews and Alternatives

Froged FAQs

Q. What type of pricing plans does Froged offer?

Froged has the following pricing plans:
Starting from: €79.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Froged?

Froged has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Froged support?

Froged supports the following languages:
English, Spanish, Basque, Portuguese


Q. Does Froged support mobile devices?

Froged supports the following devices:
Android


Q. Does Froged offer an API?

Yes, Froged has an API available for use.


Q. What other apps does Froged integrate with?

Froged integrates with the following applications:
WhatsApp, Zapier, Slack, Google Meet, Twilio, Google Chrome


Q. What level of support does Froged offer?

Froged offers the following support options:
Chat, Knowledge Base, Email/Help Desk

Froged product overview

Price starts from

79

Per month

Flat Rate

What is Froged?

FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies.

Key benefits of using Froged

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points.

Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.

We provide complete customization with our scalable and adaptable technology from -
* Behavioral segmentation
* Product Flows
* Knowledge Base
* Email campaigns
* In-app widget
* +2k integrations and API
* Dedicated CS Manager and Dev team

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Email/Help Desk

Training options

Live Online
Documentation
Webinars
Videos

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Why am I seeing this?

Froged pricing information

Value for money

4.6

/5

56

Starting from

79

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Froged features

Functionality

4.5

/5

56

Total features

95

14 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Chat/Messaging
Activity Dashboard
Multi-Channel Communication
Customizable Branding
Reporting & Statistics

Functionality contenders

Froged users reviews

Overall Rating

4.5

/5

56

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.87/10
Rating distribution

5

4

3

2

1

38

12

5

0

1

Pros
It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.
An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.
The experience so far is great. They are constantly improving the tools and have great support.
Cons
Lack of some basic functionalities like export and search. It was quite sluggish at times.
This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance.
Not to much cons for what they offered, may be miss some tutorials matirial.

Overall rating contenders

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Roberto R.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for tracking and understanding users, leads and website visitors

Reviewed 4 years ago

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Pros

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Cons

Native mobile app is not yet where it needs to be, but they are working on a new version.

IL
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Ismael L.

Sporting Goods, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Like Intercom, but better

Reviewed 3 years ago
Pros

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Cons

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

JD
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Josías D.

Internet, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Functionalities Better For Deep Integrations

Reviewed 3 years ago

The experience so far is great. They are constantly improving the tools and have great support.

Pros

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Cons

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

MZ
AvatarImg

Max Z.

Design, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Froged is a great tool for user conversion and upsells

Reviewed 4 years ago

Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.

Pros

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

Cons

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

RD
AvatarImg

Roger D.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Software to support my clients thats I can’t do without

Reviewed 3 years ago

Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Pros

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up.

Cons

I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

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