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LiveAgent vs Superchat Comparison (2026)
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Good recommendations?
Overview
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.8
319
5
4
3
2
1
267
42
3
1
6
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this appPros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Pros
“Based on our experience, I would strongly recommend that businesses fully test every required integration before signing up and do not rely simply on being told that something is technically possible through an API.”
CL
Chris L.
Director
“We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally.”
Ben R.
Managing Director
“The product is good, the customer service is very nice and intelligent, we're getting the feedback really quickly.”
EE
Elena E.
Sales Manager
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
Cons
“To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used.”
Ben R.
Managing Director
“the contacts take long to load compared to WhatsApp, this is a huge barrier for our internal utilization, because we need to be fast at finding the contact to communicate.”
GG
Giovanni G.
Product Manager
“In the beginning superchat seems a bit too difficult.”
EE
Elena E.
Sales Manager
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review11 days ago
Key features
- Total features180
- @mentions
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics and Reporting
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Blended Call Center
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Discussions/Forums
- Document Processing
- Drag & Drop
- Email Management
- Email Reminders
- Email Templates
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Small Businesses
- For Startups
- Forms Management
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Internationalization
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- One-to-One Messaging
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Personalization
- Project Management
- Quality Management
- Ratings/Reviews
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Template Management
- Third-Party Integrations
- Ticket Management
- Workflow Management
- Total features58
- @mentions
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics and Reporting
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Blended Call Center
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Discussions/Forums
- Document Processing
- Drag & Drop
- Email Management
- Email Reminders
- Email Templates
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Small Businesses
- For Startups
- Forms Management
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Internationalization
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- One-to-One Messaging
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Personalization
- Project Management
- Quality Management
- Ratings/Reviews
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Template Management
- Third-Party Integrations
- Ticket Management
- Workflow Management
Integrations
- Total integrations30
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- FlowHunt
- GetResponse
- GitHub
- Google Workspace
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Microsoft Outlook
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Zapier
- apomap
- Total integrations9
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- FlowHunt
- GetResponse
- GitHub
- Google Workspace
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Microsoft Outlook
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Zapier
- apomap
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