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LiveAgent vs eDesk Comparison (2026)

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Compare similar apps

Salesforce Sales Cloud

4.4

Zendesk Suite

4.4

Freshdesk

4.5

Good recommendations?

LiveAgent

eDesk

Overview

LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.7K

1.2K

459

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.4

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

Pros

“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”

Titus T.

Administrative Manager

“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”

Kamlesh M.

marketing consultant

“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”

Andhale r.

Customer service associate

Pros

“Another plus is the immediate availability of all customer information, including order and tracking numbers. If a customer has sent us a message directly, without going through the marketplace, we can also easily link it to their order. .”

Loic D.

European Sales Manager

“After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.”

Frank C.

CEO

“Excellent eCommerce connectionsWorks with all channels in all countries etc Ability to pull all information in one place”

Viktor K.

Manager

Cons

“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”

Alex F.

President

“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”

Alex F.

President

“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”

Sebastian L.

Administrator

Cons

“No complaints on the product side, it is very robust. But as a company, I am thoroughly upset at their mistreatment and false promises constantly made to us, and would recommend any company trying to keep their support/helpdesk costs under control to stay away and explore other alternatives first.”

Jake S.

Partnet

“Now as eDesk they again promised certain pricing for us (as a customer for almost a decade, maybe more), and they keep raising the price.”

Jake S.

Partnet

“Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works.”

Frank C.

CEO