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LiveChat vs HubSpot CRM Comparison (2026)
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Slack
4.7
Tidio
4.7
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4.4
Good recommendations?
LiveChat
4.6
(1.7K)5
1.2K
4
429
3
63
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HubSpot CRM
4.5
(4.4K)5
2.7K
4
1.3K
3
241
2
50
1
37
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
Give your team more time with buyers. HubSpot Smart CRM is self-updating and helps keep customer records current and enriched, so reps can focus on the conversations that win deals. Permissions and governance ensure your data stays secure.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.5
4.4K
5
4
3
2
1
2.7K
1.3K
241
50
37
- Value for money
- Ease of use
- Features
- Customer support
78%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“I appreciated HubSpot's user-friendly design, powerful automation workflows, robust reporting, and seamless alignment between marketing and sales teams.”
CG
Christian G.
Marketing Operations Manager
“It makes it easy to manage contacts, companies, deals, and communication history, giving the entire team clear visibility into customer interactions and sales activities.”
Andrea L.
Innovation Manager
“I can see conversations, update contact details, manage deals, and set follow-up reminders without switching between different tools.”
Ankith T.
Software Developer
Cons
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“The pricing structure is complex, and costs can escalate significantly as you add features, hubs, or users - making it difficult to predict what you'll actually end up paying.”
Krystal M.
People Operations
“Over time, more features that many teams would consider fairly basic are being moved behind extra paid tiers. As your usage grows, it becomes harder to stay on lower plans without running into limitations, which can increase costs faster than expected.”
MS
Martina S.
VP
“Hubspot does not allow to have several phone numbers for one customer and only allow to have up to two email addresses for each customer.”
IL
Ina L.
Insurance Advisor
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last review21 days ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Automated Responses
- Automated Routing
- Autonomous Task Execution
- Autoresponders
- Batch Processing
- Brand Tracking
- Breadth of Partner Applications
- Business Card/Badge Scanning
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Features
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commission Management
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Conversation Intelligence
- Cross-system Integration
- Customer Contract Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Decision Making
- Desktop Integration
- Document & Content Mgmt.
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For Mac Devices
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Language Detection
- Lead Assignment
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Marketing ROI Analytics
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Social Integration
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity & Pipeline Mgmt.
- Opportunity Management
- Output Document Generation
- Partner Relationship Mgmt. (PRM)
- Performance Metrics
- Performance and Reliability
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product & Price List Management
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quote & Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Sandbox / Test Environments
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Collaboration Features
- Social Media Integration
- Social Media Monitoring
- Social Network Integration
- Social Promotion
- Softphone
- Support Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Capability
- Workflow Management
- Total features137
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Automated Responses
- Automated Routing
- Autonomous Task Execution
- Autoresponders
- Batch Processing
- Brand Tracking
- Breadth of Partner Applications
- Business Card/Badge Scanning
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Features
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commission Management
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Conversation Intelligence
- Cross-system Integration
- Customer Contract Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Decision Making
- Desktop Integration
- Document & Content Mgmt.
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For Mac Devices
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Language Detection
- Lead Assignment
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Marketing ROI Analytics
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Social Integration
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity & Pipeline Mgmt.
- Opportunity Management
- Output Document Generation
- Partner Relationship Mgmt. (PRM)
- Performance Metrics
- Performance and Reliability
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product & Price List Management
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quote & Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Sandbox / Test Environments
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Collaboration Features
- Social Media Integration
- Social Media Monitoring
- Social Network Integration
- Social Promotion
- Softphone
- Support Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Capability
- Workflow Management
Integrations
- Total integrations112
- 123FormBuilder
- 1CRM
- 1Password
- 2way
- AWeber
- Accelo
- Act!
- ActiveCampaign
- ActiveDEMAND
- AdRoll
- Adobe Commerce
- Aircall
- AllClients
- AnyMeeting
- Apollo.io
- Asana
- AskNicely
- Atomic AI
- Attribution
- Azuqua
- Basecamp
- Bedrock Data
- Benchmark Email
- Bidsketch
- BigCommerce
- BigContacts
- Bitrix24
- Brevo
- BrightInfo
- Brightcove
- Calendly
- CallRail
- Campaign Monitor by Marigold
- Capsule
- Ceros
- Chargebee
- ChartMogul
- ChatBot
- ChatGPT
- Claude
- ClearVoice
- ClickUp
- ClientPoint
- Clio
- Close
- Coevera
- CompanyHub
- ConnectWise PSA
- Constant Contact
- Contactually
- Copper
- CoreCommerce
- Creatio AI CRM
- Cyfe
- Dasheroo
- Databox
- Datanyze
- Direct Mail
- Dotdigital
- Drift
- Drip
- Dropbox
- Dropbox DocSend
- Dropbox Sign
- Drupal
- EKM
- EZ Texting
- Ease.io
- Ecwid
- Efficy CRM
- Emma by Marigold
- Eventbrite
- Evernote Teams
- Firefly
- Formstack Forms
- FreshBooks
- Freshdesk
- Freshsales
- Front
- FullContact
- Gemini
- GetResponse
- Getsitecontrol
- GitHub
- Gmail
- GoDaddy Website Builder
- GoTo Webinar
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Forms
- Google Sheets
- Google Workspace
- Grasshopper
- Gravity Forms
- Groove
- Grow
- Help Scout
- Helpmonks
- Highrise
- Hotjar
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Ignition
- Infer
- Instapage
- Invoca
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Jotform
- Justuno
- Keap
- Kissmetrics
- Kixie PowerCall & SMS
- Klips
- Kommo
- Kustomer
- Landingi
- LeadDyno
- LeadGnome
- LeadMaster
- LeadSquared
- LeadsBridge
- Less Annoying CRM
- LinkedIn for Business
- LiveChat
- LiveHelpNow
- Livespace
- LogMeIn Rescue
- Lucky Orange
- Magentrix
- MailUp
- MailerLite
- Marketo Engage
- Membrain
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Clarity
- Microsoft Excel
- Microsoft Outlook
- Microsoft To Do
- Mixpanel
- MoData Suite
- Mojo Helpdesk
- Myphoner
- Netskope One Platform
- Nimble
- Nutshell
- Olark
- Omnistar Affiliate
- OnceHub
- OnePageCRM
- OpenCart
- Operations Hub
- Ortto
- Outreach
- PandaDoc
- Paycove
- Perplexity
- PersistIQ
- PhoneWagon
- Pinnacle Cart
- Pipedrive
- Pipeline CRM
- Playvox
- Podio
- Powtoon
- PrestaShop
- Privy
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Proposify
- Pure Chat
- QuickBooks Online
- QuickBooks Online Advanced
- Qwilr
- Recurly
- Referral Rock
- Robly
- SalesSeek
- Salesflare
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesmate
- Segment
- Semrush
- SendGrid
- ServiceM8
- Shift4Shop
- Shopify
- Shoplo
- Skyvia
- Slack
- Slemma
- Smartling
- Squarespace
- Stitch Labs
- Stripe
- Stripe Billing
- Stripe Issuing
- SurveyMonkey
- Taboola
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamleader
- Teamwork Desk
- Teamwork.com
- Todoist
- Toggl
- Toky
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Typeform
- Uberflip
- Unbounce
- Vidyard
- Volusion
- Vtiger CRM
- WHMCS
- Wave
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Workbooks
- WorkflowMax
- Workplace from Meta
- Wufoo
- X-Cart
- Xero
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho Analytics
- Zoho Books
- Zoho CRM
- Zoho Invoice
- Zoom Workplace
- ZoomInfo Sales
- Zoomph
- dotloop
- elevio
- iContact
- noCRM
- weclapp
- Total integrations194
- 123FormBuilder
- 1CRM
- 1Password
- 2way
- AWeber
- Accelo
- Act!
- ActiveCampaign
- ActiveDEMAND
- AdRoll
- Adobe Commerce
- Aircall
- AllClients
- AnyMeeting
- Apollo.io
- Asana
- AskNicely
- Atomic AI
- Attribution
- Azuqua
- Basecamp
- Bedrock Data
- Benchmark Email
- Bidsketch
- BigCommerce
- BigContacts
- Bitrix24
- Brevo
- BrightInfo
- Brightcove
- Calendly
- CallRail
- Campaign Monitor by Marigold
- Capsule
- Ceros
- Chargebee
- ChartMogul
- ChatBot
- ChatGPT
- Claude
- ClearVoice
- ClickUp
- ClientPoint
- Clio
- Close
- Coevera
- CompanyHub
- ConnectWise PSA
- Constant Contact
- Contactually
- Copper
- CoreCommerce
- Creatio AI CRM
- Cyfe
- Dasheroo
- Databox
- Datanyze
- Direct Mail
- Dotdigital
- Drift
- Drip
- Dropbox
- Dropbox DocSend
- Dropbox Sign
- Drupal
- EKM
- EZ Texting
- Ease.io
- Ecwid
- Efficy CRM
- Emma by Marigold
- Eventbrite
- Evernote Teams
- Firefly
- Formstack Forms
- FreshBooks
- Freshdesk
- Freshsales
- Front
- FullContact
- Gemini
- GetResponse
- Getsitecontrol
- GitHub
- Gmail
- GoDaddy Website Builder
- GoTo Webinar
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Forms
- Google Sheets
- Google Workspace
- Grasshopper
- Gravity Forms
- Groove
- Grow
- Help Scout
- Helpmonks
- Highrise
- Hotjar
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Ignition
- Infer
- Instapage
- Invoca
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Jotform
- Justuno
- Keap
- Kissmetrics
- Kixie PowerCall & SMS
- Klips
- Kommo
- Kustomer
- Landingi
- LeadDyno
- LeadGnome
- LeadMaster
- LeadSquared
- LeadsBridge
- Less Annoying CRM
- LinkedIn for Business
- LiveChat
- LiveHelpNow
- Livespace
- LogMeIn Rescue
- Lucky Orange
- Magentrix
- MailUp
- MailerLite
- Marketo Engage
- Membrain
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Clarity
- Microsoft Excel
- Microsoft Outlook
- Microsoft To Do
- Mixpanel
- MoData Suite
- Mojo Helpdesk
- Myphoner
- Netskope One Platform
- Nimble
- Nutshell
- Olark
- Omnistar Affiliate
- OnceHub
- OnePageCRM
- OpenCart
- Operations Hub
- Ortto
- Outreach
- PandaDoc
- Paycove
- Perplexity
- PersistIQ
- PhoneWagon
- Pinnacle Cart
- Pipedrive
- Pipeline CRM
- Playvox
- Podio
- Powtoon
- PrestaShop
- Privy
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Proposify
- Pure Chat
- QuickBooks Online
- QuickBooks Online Advanced
- Qwilr
- Recurly
- Referral Rock
- Robly
- SalesSeek
- Salesflare
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesmate
- Segment
- Semrush
- SendGrid
- ServiceM8
- Shift4Shop
- Shopify
- Shoplo
- Skyvia
- Slack
- Slemma
- Smartling
- Squarespace
- Stitch Labs
- Stripe
- Stripe Billing
- Stripe Issuing
- SurveyMonkey
- Taboola
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamleader
- Teamwork Desk
- Teamwork.com
- Todoist
- Toggl
- Toky
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Typeform
- Uberflip
- Unbounce
- Vidyard
- Volusion
- Vtiger CRM
- WHMCS
- Wave
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Workbooks
- WorkflowMax
- Workplace from Meta
- Wufoo
- X-Cart
- Xero
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho Analytics
- Zoho Books
- Zoho CRM
- Zoho Invoice
- Zoom Workplace
- ZoomInfo Sales
- Zoomph
- dotloop
- elevio
- iContact
- noCRM
- weclapp
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