Newfies-Dialer is an auto-dialer, voice broadcasting, and SMS messaging platform which can be used to make telephone calls and send text messages for direct advertising, phone surveys, lead generation, appointment reminders, product updates, emergency notifications, and more. The system is suited for organizations who wish to call their contacts using pre-recorded messages, with the option to transfer calls to live agents in a call center.
Newfies-Dialer is commonly used for lead generation, using press-one campaigns with live call transfers. An automated call can be made to a contact, with a recorded message of the proposition being made, and the contact can be immediately transferred to a live agent if they press 1. The outbound IVR (interactive voice response) system built into Newfies-Dialer enables users to create simple press-one lead generation campaigns, or complex branching surveys for political campaigns. A range of nodes are available in the survey builder, which can be used to create surveys many levels deep, with conditional branching based on answers given, or on third party data collected using the API node to make API calls. Newfies-Dialer can also be used for debt collection, reminding customers that payment is due, and transferring them to an agent to make a credit card payment over the phone.
Newfies-Dialer also offers answering machine detection, do not call (DNC) lists, bulk SMS messaging, text-to-speech, campaign analytics, multiple caller IDs, auto-redial, personalized messages, and more.