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Newfies-Dialer

Cloud callcenter for remote sales and customer communication

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Newfies-Dialer Pricing, Features, Reviews and Alternatives

Newfies-Dialer product overview

Price starts from

199

Per month

Usage Based

What is Newfies-Dialer?

Newfies-Dialer is a suite of call center solutions for predictive dialing, voice broadcasting, press-1 campaigns, and SMS. It supports inbound and outbound IVR directing calls to agent’s inbuilt interface on the platform. Newfies-Dialer is typically used in lead generation, appointment reminders, phone surveys, political polling, and emergency notifications.

Key benefits of using Newfies-Dialer

Newfies-Dialer is versatile call center system and suite of call center tools including outbound voice broadcasting with interactive IVR, predictive dialing for direct transfers, SMS messaging, inbound calling with an agent user interface.

  • Multi-tenant designed for companies providing call center services to their customers. It includes a billing system included with credit control and the system can be branded and white-labelled.

  • Bring your own VoIP telecoms provider, when doing a substantial number of calls this is usually more economical than using all-in-one service providers and the system can be deployed worldwide.

  • Cloud based system for quick deployment and rapid upgrade with on-premises options where there is a technical or regulatory requirement for on-premises deployments.

  • Text to Speech and tag replacement to personalise messages e.g. for debt control or appointment reminders.

  • Speech to Text for voice recognition to allow contacts to interact with the IVR using speech as well as via keypress.

  • Multi-level IVR with a range of IVR tools to create IVR applications including multi-choice questions, call transfers, add to DNC, record audio responses, API calls and much more.

  • Zero configuration Agent interface using WebRTC to answer phone calls directly from the agent interface. It includes information about the contact with historical information and integration with most web-based CRM systems.

  • Efficient Answering machine detection with automatic message drop right after the beep.

  • Auto-redial contacts based on both unanswered or unsuccessful calls and whether the contact has completed the survey. This is useful for debt collection when you really need to speak to the contact.

  • Mulitple callerIDs available either on random rotation or setting the callerID to a local presence number depending on geographical area called.

  • Predictive dialer system for calling contacts directly to speak to an agent, while adjusting the call volume to suit the number of agents available.

  • Do not call lists can be uploaded and added to automatically from the IVR or by the agent. Federal DNC lists can also be uploaded for compliance.

  • Multiple languages supported in the user interfaces, text to speech and voice recognition. Just add a VoIP Telecoms company to operate anywhere worldwide.

  • Time Zone and call scheduling support ensure that contacts are neither called too late or too early.

  • Inbound calling supported and blended calling inbound and outbound routing calls to agents or a custom IVR for skills-based routing.

  • SMS outbound campaigns with tag replacement to personalise messages. SMS support in voice IVRs as well to deliver more information to the contact.

  • Detailed reporting on different metrics of the platform along with exportable reports for further external analysis.


    Newfies-Dialer is a comprehensive call center suite with many features and benefits suitable for a range of applications and industries, contact us to set up a demo or a free trial.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    FAQs/Forum
    Phone Support
    Knowledge Base

    Training options

    Live Online
    Videos
    In Person
    Documentation

    Newfies-Dialer pricing information

    Value for money

    5.0

    /5

    4

    Starting from

    199

    Per month

    Usage Based

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Newfies-Dialer features

    Functionality

    4.8

    /5

    4

    Total features

    53

    5 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Reporting & Statistics
    Activity Dashboard
    Monitoring
    Activity Tracking
    Contact Management

    Functionality contenders

    Newfies-Dialer users reviews

    Overall Rating

    5.0

    /5

    4

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    4

    0

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Perfect Dialer

    Reviewed 3 years ago

    Now a days advertising approach is the key solution for all the businesses to reach your target audience. With New Fies Dialer you can reach a lot of your customers in the least possible time and expense helping everyone to boost their sales and services.

    Pros

    The platform, the functions , the different dynamic features which helps for everyone who needs to do advertising for their products boosting their sales and service.

    Cons

    Nothing as such. I didn't find any technical or non-technical glitch as of now.

    Vendor response

    Thank you for your kind words.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Dialer for the Money!

    Reviewed 6 years ago

    We have been using this dialer for well over a year, I have lots of 100's of hours researching and testing other dialers, Newfiers is by far the best dialer for the money, hands down! We have already turned other small marketing partners onto this dialer and recommend to anyone looking to control their cash flow with phone calls. Sincerely, Ryan R. Goering CEO of Creactive Inc.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Service!

    Reviewed 6 years ago

    This company has done a great job with building out this system. It is easy to use and the customer service is great!

    Pros

    easy to use, great customer service, great reporting

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Coolest Application

    Reviewed 6 years ago

    Newfies Dialer is a good application that meet the simple need for voicebroadcast/sms. The clients appreciate the simplicity and easy use; the features meet objectives needed.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Newfies-Dialer FAQs and common questions

    Q. What type of pricing plans does Newfies-Dialer offer?

    Newfies-Dialer has the following pricing plans:
    Starting from: $199.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Newfies-Dialer?

    Newfies-Dialer has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Newfies-Dialer support?

    Newfies-Dialer supports the following languages:
    Chinese (Traditional), Dutch, English, French, German, Italian, Portuguese, Spanish


    Q. Does Newfies-Dialer offer an API?

    Yes, Newfies-Dialer has an API available for use.


    Q. What level of support does Newfies-Dialer offer?

    Newfies-Dialer offers the following support options:
    Chat, Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base

    Common Newfies-Dialer comparisons

    Newfies-Dialer logo
    XCALLY logo
    Newfies-DialervsXCALLY

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