App comparison
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OTRS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk software for customer service management teams
Last updated: March 2026
OTRS Alternatives & Competitors (2026)
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.3
Value for money
Starting price
No pricing info
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.4
Value for money
Starting price
No pricing info
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Boardable
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Board management software built for nonprofits
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Mobile Access
5/5
Scheduling
5/5
Collaboration Tools
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.2
Value for money
Starting price
No pricing info
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Smartsheet
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online work execution platform for businesses of all sizes
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
SSL Security
5/5
Payroll Management
5/5
Multi-board
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Revver
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud based, dynamic document-work management system
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Data Security
5/5
Real-Time Notifications
5/5
Annotations
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Adobe Workfront
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online enterprise work management software
0.3
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Email Management
5/5
Task Tagging
5/5
Data Visualization
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Clio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based legal practice management tool for law firms.
Value for money
Starting price
No pricing info
0.1
Functionality
Receipt Management
5/5
Archiving & Retention
5/5
Version Control
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Birdview
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for managing multiple projects, tasks, and teams
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Status Tracking
5/5
Deadline Management
5/5
Visual Workflow Management
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Deel
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
End-to-end global workforce platform.
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Employee Scheduling
5/5
Employee Self Service
5/5
Employee Engagement
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise Conversational AI Platform
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Communication Management
5/5
Video Support
5/5
Personalization
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Operational Excellence Simplified
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Real-Time Notifications
5/5
Preventive Maintenance
5/5
Maintenance Management
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simple, Complete & Reliable
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Remote Access/Control
5/5
Inventory Tracking
5/5
Customizable Fields
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud based visitor management solution
0.3
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Problem Management
5/5
IT Asset Tracking
4.5/5
Service Level Agreement (SLA) Management
4.3/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
Value for money
Starting price
No pricing info
0.2
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce management across HR, finance, and IT.
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Provider Management
5/5
Sick Leave Tracking
5/5
COBRA Administration
5/5
Top Features
Prioritization
5/5
Performance Metrics
5/5
Customizable Fields
5/5