App comparison
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OTRS
5
58
4
25
3
11
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk software for customer service management teams
Last updated: July 2026
OTRS Alternatives & Competitors (2026)
Top 8 free alternatives
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
API
4.3/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.5
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.3
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Value for money
Starting price
No pricing info
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.2
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.1
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
AI Copilot
N/A
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5