OTRS Alternatives &amp; Competitors

(3.9K)

Top features

Audit Trail
5.0
Customer Complaint Tracking
5.0
Voice Mail
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$55/month

Value for money

4.2

0.2

4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

59

112

98

features in common

59

features in common

Freshdesk user ratings

Functionality

(3.3K)

Top features

Customer Complaint Tracking
5.0
Problem Management
5.0
Drag & Drop
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$15/month

Value for money

4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

63

112

98

features in common

63

features in common

JIRA Service Management user ratings

Functionality

4.5

(677)

Top features

Remote Monitoring & Management
5.0
Issue Management
5.0
Knowledge Management
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$17.65/month

Value for money

4.3

0.1

4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

68

177

98

features in common

68

features in common

LiveAgent user ratings

Functionality

4.6

(1.6K)

Top features

Real-Time Monitoring
5.0
Email Templates
5.0
Customer Management
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

64

158

98

features in common

64

features in common

Zoho Desk user ratings

Functionality

4.5

(2.1K)

Top features

Customer History
5.0
Workflow Configuration
5.0
SMS Messaging
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

65

429

98

features in common

65

features in common

Bitrix24 user ratings

Functionality

(862)

Top features

Client Database
5.0
Online Time Tracking
5.0
Drag & Drop
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$61/month

Value for money

4.2

0.2

4.4

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.

Delly S.

Categories in common

Features

Total

59

95

98

features in common

59

features in common

SolarWinds Service Desk user ratings

Functionality

(572)

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$39/month

Value for money

4.5

0.1

4.4

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Categories in common

Features

Total

70

212

98

features in common

70

features in common

Salesforce Service Cloud user ratings

Functionality

(766)

Top features

Call Scripting
5.0
File Sharing
5.0
Maintenance Scheduling
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$25/month

Value for money

4.2

0.2

4.4

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

67

464

98

features in common

67

features in common

monday.com user ratings

Functionality

(5K)

Top features

Inventory Tracking
5.0
User Management
5.0
Dashboard
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$9/month

Value for money

4.3

0.1

4.4

What users say about monday.com's value for money

The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.

AR

Verified reviewer

Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.

SM

Safeer M.

Categories in common

Features

Total

49

193

98

features in common

49

features in common

Salesforce Sales Cloud user ratings

Functionality

(18.5K)

Top features

Drag & Drop
5.0
Purchase Order Management
5.0
Source Tracking
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$25/month

Value for money

4.0

0.4

4.4

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

Categories in common

Features

Total

50

77

98

features in common

50

features in common

HelpDesk user ratings

Functionality

(68)

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$29/month

Value for money

4.3

0.1

4.4

What users say about HelpDesk's value for money

It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.

KW

Katarzyna W.

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

Categories in common

Features

Total

53

201

98

features in common

53

features in common

Zoho CRM user ratings

Functionality

(6.7K)

Top features

Gamification
5.0
Business Process Automation
5.0
Website Integration
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$14/month

Value for money

4.3

0.1

4.4

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Categories in common

Features

Total

52

234

98

features in common

52

features in common

Asana user ratings

Functionality

(12.9K)

Top features

Process Change Tracking
5.0
Media Planning
5.0
Knowledge Management
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$10.99/month

Value for money

4.4

What users say about Asana's value for money

This has been a great management tool for our company, the integration of comms has been great and has allowed us to cut down on mails as which has been amazing.

Gugu R.

The paid version has some excellent functionality additions like dependencies and custom labels/tags, which can be really helpful.

Rachel S.

Categories in common

Features

Total

32

99

98

features in common

32

features in common

Confluence user ratings

Functionality

(3.4K)

Top features

Document Review
4.9
Documentation Management
4.8
Real Time Editing
4.7

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$4.89/month

Value for money

4.3

0.1

4.4

What users say about Confluence's value for money

This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.

EA

Edward A.

Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.

Modesta M.

Categories in common

Knowledge Base

Features

Total

75

425

98

features in common

75

features in common

Wrike user ratings

Functionality

(2.6K)

Top features

Employee Time Tracking
5.0
Clock In/Out
5.0
Client Management
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$9.8/month

Value for money

4.2

0.2

4.4

What users say about Wrike's value for money

The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.

Tigran K.

I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.

Tigran K.

Categories in common

Features

Total

43

152

98

features in common

43

features in common

Trello user ratings

Functionality

(23.2K)

Top features

Data Synchronization
5.0
Supports Scrum
5.0
Forms Automation
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$6/month

Value for money

4.6

0.2

4.4

What users say about Trello's value for money

So natural to utilize Very visual Price is correct Easy to add/eliminate individuals Search ability is superb.

AR

Verified reviewer

The product has a good look and is easy to use. Regarding the integration of the processes, it is very good and agile with the other members.

AR

Verified reviewer

Categories in common

Features

Total

58

231

98

features in common

58

features in common

ClickUp user ratings

Functionality

4.6

(4.2K)

Top features

Media Planning
5.0
Vacation/Leave Tracking
5.0
Dependency Tracking
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$9/month

Value for money

4.6

0.2

4.4

What users say about ClickUp's value for money

Super easy to use, powerful features, ability to invite guests for FREE, Great technical support, lots of video tutorials available.

DB

David B.

ClickUp has some truly inspired design and feels lighter and more fun to use than many other management tools. It's easy to learn and new, useful features are consistently rolled out.

AR

Verified reviewer

Categories in common

Features

Total

44

226

98

features in common

44

features in common

EngageBay CRM user ratings

Functionality

4.6

(811)

Top features

Multi-Account Management
5.0
Customer Segmentation
5.0
Content Delivery
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$14.99/month

Value for money

4.7

0.3

4.4

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

85

172

98

features in common

85

features in common

Issuetrak user ratings

Functionality

(188)

Top features

Remote Access/Control
5.0
Incident Management
5.0
Help Desk Management
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$26/month

Value for money

4.6

0.2

4.4

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Verified reviewer

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

Categories in common

Features

Total

78

122

98

features in common

78

features in common

SysAid user ratings

Functionality

4.5

(457)

Top features

Knowledge Management
5.0
Service Reporting
5.0
Multi-Channel Communication
5.0

OTRS user ratings

Functionality

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Pricing

Starting from

$79/month

Value for money

4.6

0.2

4.4

What users say about SysAid's value for money