App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
OTRS
5
58
4
25
3
11
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk software for customer service management teams
Last updated: March 2026
OTRS Alternatives & Competitors (2026)
Top 7 free alternatives
Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Zoho Desk
Customer service software for businesses of all sizes
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Intercom
AI-powered customer service with helpdesk
0.5
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Bitrix24
All in one business management workspace
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Salesforce Service Cloud
AI powered customer service management platform
0.3
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
JIRA Service Management
IT service platform for unified support
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Analytics
4.4/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
SysAid
AI-enabled ITSM platform for businesses of all sizes
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Atera
Cloud and mobile-based IT management platform with AI
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.3
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.2
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.1
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
0.1
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5