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Pega Customer Service
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for managing customer service operations
Table of Contents
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Pega Customer Service - 2026 Pricing, Features, Reviews & Alternatives
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Pega Customer Service overview
What is Pega Customer Service?
Pega Customer Service is designed to help businesses in finance, healthcare, manufacturing, insurance, and other businesses forecast customers' needs, monitor outstanding tasks, and manage web interactions in real-time. It enables businesses to process incoming customer service requests and assure full compliance with internal processes and regulatory requirements.
Pega Customer Service serves as an operational dashboard, enabling them to gain insights into customer experience analytics across their digital ecosystem via a unified portal. The solution allows organizations to collaborate with internal teams to ensure consistent communication with customers and with other customers who can assist in solving their problems.
Starting price
Alternatives
with better value for money
Pega Customer Service’s user interface
Pega Customer Service reviews
Overall rating
4.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7/10
5
4
3
2
1
0
2
0
0
0
Pega Customer Service's key features
Most critical features, based on insights from Pega Customer Service users:
All Pega Customer Service features
Features rating:
Pega Customer Service alternatives
Pega Customer Service
Starting from
No pricing info
LiveChat
Starting from
24
Per month
Customerscore.io
Starting from
119
Per month
Helpfruit
Starting from
149
Per month
Pega Customer Service pricing
Value for money rating:
Starting from
No pricing info
User opinions about Pega Customer Service price and value
Value for money rating:
Pega Customer Service support options
Typical customers
Platforms supported
Support options
Training options
Pega Customer Service FAQs
Pega Customer Service has the following pricing plans:
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Pega Customer Service?
Pega Customer Service has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Pega Customer Service support?
Pega Customer Service supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does Pega Customer Service support mobile devices?
Pega Customer Service supports the following devices:
Android, iPad, iPhone
Q. Does Pega Customer Service offer an API?
No, Pega Customer Service does not have an API available.
Q. What level of support does Pega Customer Service offer?
Pega Customer Service offers the following support options:
Chat, Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)