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FAQ Bot Pricing, Features, Reviews and Alternatives

FAQ Bot product overview

Price starts from

$

149

/momonth
Flat Rate

What is FAQ Bot?

Make the most of every conversation with help pages, chatbot and live chat in one platform. No per-agent fees. FAQ Bot helps organisations automate customer service. If you want to be a customer success champion and are looking for great automation that's easy to implement with great ROI, FAQ Bot is for you.

Key benefits of using FAQ Bot

Re-use FAQ's across your chatbot and help pages.

Provide better support by answering the questions people actually ask.

Gain insights from real questions and customer voice.

Easy to implement with fast ROI.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Live Online
Documentation
Videos

FAQ Bot pricing information

Value for money

4.8

/5

9

Price starts from

$

149

/momonth
Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FAQ Bot features

Functionality

4.6

/5

9
Total Features65 7 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Live Chat
Multi-Channel Communication

Functionality contenders

FAQ Bot users reviews

Overall rating

4.7

/5

9

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

6

3

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Your new Digital savvy Employee

Reviewed 8 months ago

This is a cost effective solution to solving repeatable enquiries and delvierying a user experience 24/7. It helps manage demand without FTE. Being cloud based you also benefit from others experiences and they are invested in their technology roadmap so you are always getting access to new features and improvements. They are also expert at doing chat bots rather than it being an add on service so are committed to the customer experience.

Pros

FAQBot has delivered our first digital employee. Attentive, accessible, personal and always on we've tackled a more than 30% uplift in demand into our contact centre without adding FTE. We are always looking at ways for end users to self-serve and find information from our website and knowledge base to answer their questions and FAQ bot makes it easy to amplify existing content. We no longer wate time answering repeatable questions. We also get a lot of analytics and data with our interactions which is a unique selling point. We love our digital employee - Dot; they're awesome.

Cons

None from our experience. We couldn't find any issues.

Vendor response

Great review, thanks Brent, the team was delighted with the feedback. It's been such a pleasure to see Dot come to life

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FAQ Bot review

Reviewed 10 months ago

Great ease of use with brilliant customer support. Very easy to get support in order to navigate my way around a lack of understanding or optimal ways to achieve a goal. The UI is very simple and makes sense with options not being hidden or placed where I would not expect them to be. The ease of use means I am exploring potential functions we have not implemented rather than looking for functions I feel should exist.

Pros

The ability to add a variety of questions straight from customer questions allowing us to capture a variety of ways in which an individual may talk to the FAQ bot. Being able to test these conversations and see the potential responses before the FAQ bot is released into a live environment.

Cons

I would like to be able to be more selective about the content that I publish. Being able to choose which items I publish after testing would be ideal

Vendor response

Super review Caleb! Good to hear FAQ Bot is working for you. And yes those ideas for improvements on the list to get done.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy solution

Reviewed a year ago

Easy to deploy, reliable, simple to administer.

Pros

Cost effective solution with the functionality we required and the organisation had a committed roadmap to evolve the features.

Cons

We were an early adopter so initially it was light on features (it has evolved since and now includes more features than we actually use).

Vendor response

Thanks for the great review Damon. Really appreciate it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FAQbot experience

Reviewed 7 months ago

This was SUCH a useful asset, we had hundreds and hundreds of questions and conversations asked via FAQbot throughout Pink Ribbon Breakfast season which otherwise would've been asked directly to the team, so we saved so much time and could get straight back to anyone who triggered the contact us form. The interface was super intuitive and [SENSITIVE CONTENT HIDDEN] was very responsive and helpful. A++

Pros

[SENSITIVE CONTENT HIDDEN] from FAQbot gave us a great comprehensive demo of the product and from there we were able to use it with ease. Once the FAQbot was live on our site it was great to be able to monitor the conversations and easily change the knowledge base, based on what was being frequently asked and this was a very easy, simple process!

Cons

Hardly any cons- this tool saved us so much time and overall it was so useful. It might be good to have conversations flagged where the 'contact us' form was triggered as many users just wrote 'as above' or 'I've already typed it' as their message, but wasn't emailed through so we had to manually search through the conversations or just contact them to ask what their query was.

Vendor response

Thanks so much for your wonderful review Elise. We really appreciate your comments and feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DNCL FAQ Review - We Love Any!

Reviewed a year ago

Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff!

Pros

The analytics are beneficial and give us an insight into whats been doing each month.

Cons

Nothing I dislike about the product but sometimes it makes you log back in when accepting a live chat. This happens randomly.

Vendor response

Thanks for the great review Rebecca! The team really appreciate the feedback!

FAQ Bot FAQs and common questions

FAQ Bot has the following pricing plans:
Starting from: $149.00/month
Pricing model: Subscription
Free Trial: Available


FAQ Bot has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


FAQ Bot supports the following languages:
English


Yes, FAQ Bot has an API available for use.


FAQ Bot integrates with the following applications:
SharePoint, Diligent Messenger, Microsoft Teams, Marketo Engage


FAQ Bot offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Common FAQ Bot comparisons

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