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PhoneBurner vs VICIdial Comparison (2026)
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Good recommendations?
PhoneBurner
5
149
4
20
3
7
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
VICIdial
5
203
4
47
3
12
2
4
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Powering thousands of clients and millions of calls. Cloud based, no-delay dialer increases outbound sales productivity 447%. Have more live conversations in less time. Try us FREE without a credit card.
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
177
5
4
3
2
1
149
20
7
0
1
- Value for money
- Ease of use
- Features
- Customer support
4.7
266
5
4
3
2
1
203
47
12
4
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Patrick B.
Business Development Specialist
Rosalina M.
Executive Assistant
Sergio L.
Legal recepcionist
Pros
Aja N.
Transfer Sales Agent
Fred P.
Customer service and tech support consultant
Piergiorgio T.
Project Manager
Cons
Patrick B.
Business Development Specialist
Joe C.
Development
James J.
Sales Rep
Cons
Aja N.
Transfer Sales Agent
LaFrance B.
sALES
EL M.
call center agent
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features108
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Answering Machine Detection
- Appointment Scheduling
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Client Management
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Cost Analysis
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Deal Management
- Document Management
- Email Management
- Email Marketing
- Email Templates
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- File Transfer
- For Sales Teams/Organizations
- For Startups
- For iPad Devices
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Recording
- Search/Filter
- Task Management
- Text to Speech
- Third-Party Integrations
- Transfers/Routing
- Unattended Call Management
- Usage Tracking/Analytics
- User Management
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Automation
- Workflow Management
- Total features85
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Answering Machine Detection
- Appointment Scheduling
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Client Management
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Cost Analysis
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Deal Management
- Document Management
- Email Management
- Email Marketing
- Email Templates
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- File Transfer
- For Sales Teams/Organizations
- For Startups
- For iPad Devices
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Recording
- Search/Filter
- Task Management
- Text to Speech
- Third-Party Integrations
- Transfers/Routing
- Unattended Call Management
- Usage Tracking/Analytics
- User Management
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Automation
- Workflow Management
Integrations
- Total integrations17
- Asterisk
- AuguTech
- Constant Contact
- Convoso
- Dynamics 365
- Google Calendar
- Google Workspace
- HubSpot CRM
- HubSpot Data Hub
- JobDiva
- Jungo
- Keap
- Lawmatics
- Less Annoying CRM
- Netskope One Platform
- Nimble
- Outreach
- PIMS Dialer
- Pipedrive
- Podio
- Qubicles
- Salesforce Platform
- Salesforce Sales Cloud
- TeamSupport
- Vtiger CRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoiper
- monday AI Work Platform
- Total integrations19
- Asterisk
- AuguTech
- Constant Contact
- Convoso
- Dynamics 365
- Google Calendar
- Google Workspace
- HubSpot CRM
- HubSpot Data Hub
- JobDiva
- Jungo
- Keap
- Lawmatics
- Less Annoying CRM
- Netskope One Platform
- Nimble
- Outreach
- PIMS Dialer
- Pipedrive
- Podio
- Qubicles
- Salesforce Platform
- Salesforce Sales Cloud
- TeamSupport
- Vtiger CRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoiper
- monday AI Work Platform
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