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Questback Logo

Experience Management

Table of Contents

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Questback - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: April 2026

Questback overview

What is Questback?

Questback is a leading Experience Management platform, focusing on enhancing both customer and employee experiences.

They are dedicated to empowering organizations to become more intelligent by leveraging feedback from their essential stakeholders. As the premier provider of experience management solutions in the Nordics, they cater to clients both locally and globally.

Their team is a diverse collective of various nationalities and backgrounds, united by a shared passion and conviction that smart organizations gain a competitive edge through more engaging experiences.

Starting price

2500 /
per year

Questback’s user interface

Ease of use rating:

Questback pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(11)
5(38)

What do users say about Questback?

Superb customer support and service.

Select to learn more


Who uses Questback?

Based on 50 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Education Management
Health, Wellness and Fitness
Insurance
Others

Use cases

Survey
Customer Satisfaction
NPS
Customer Experience
Employee Engagement

Questback's key features

Most critical features, based on insights from Questback users:

Data visualization
Reporting/Analytics
Customizable fields
Survey/Poll management
Customizable templates
Engagement tracking
Negative feedback management
Real-Time notifications

All Questback features

Features rating:

360 degree feedback
Action management
Activity dashboard
Activity tracking
Alerts/Notifications
Anonymous feedback
API
Chat/Messaging
Churn management
Collaboration tools
Commenting/Notes
Communication management
Complaint monitoring
Conditional logic
Continuous feedback
CSAT survey structure
Customer database
Customer experience management
Customer history
Customer journey mapping
Customer segmentation
Customizable branding
Customizable fields
Customizable forms
Customizable questions
Customizable reports
Customizable templates
Dashboard
Data analysis tools
Data import/export
Data security
Data visualization
Drag & drop
Email management
Email marketing
Email reminders
Employee onboarding
Engagement tracking
Feedback management
Goal setting/tracking
Mobile survey
Monitoring
Multi-Channel data collection
Multi-Channel distribution
Multi-Language
Negative feedback management
NPS of customers
NPS of employees
NPS survey structure
Offline response collection
Performance management
Performance metrics
Performance review management
Progress tracking
Pulse surveys
Question branching
Question library
Question piping
Randomization
Ratings/Reviews
Real-Time analytics
Real-Time data
Real-Time notifications
Real-Time reporting
Reminders
Reporting/Analytics
Reporting & statistics
Response quotas
Response validation
Search/Filter
Self assessment
Sentiment analysis
Skip logic
SMS messaging
Support audio/images/video
Survey builder
Survey/Poll management
Surveys & feedback
Tagging
Template management
Text fields
Third-Party integrations
Training management
Trend analysis
URL customization
Visual analytics
Workflow management

Questback alternatives

Questback logo

Starting from

2500

Per year

Free trial
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35

Per month

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Google Forms logo

Starting from

Free

Free trial
Free version
Ease of Use
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Customer Support
SurveyMonkey logo

Starting from

30

/user

Per month

Free trial
Free version
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Customer Support

Questback pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Questback Starter

2,500

Per year

Questback Business

5,000

Per year

Questback Enterprise

8,000

Per year

User opinions about Questback price and value

Value for money rating:

To see what individual users think of Questback's price and value, check out the review snippets below.

“Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc.”
MS

Mikaela S.

Chapter Management Lead and Product Owner

“Superb customer support and service.”
PW

Patrick W.

HR Learning and Development Specialist

Questback support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk

Training options

Documentation
Webinars
Videos
In Person
Live Online

Questback FAQs

Related categories