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RenewityRMA

Returns management and product service tracking solution

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Table of Contents

Is this product right for your business?

Find out with a

RenewityRMA - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

RenewityRMA overview

What is RenewityRMA?

RenewityRMA is a cloud-based RMA (return merchandise automation) solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

The application allows users to define fields for processes in various formats such as numeric, text, drop-down, date, and lookup, and categorize them into logical groups. Administrators can provide role-based data access permissions to users by creating custom views related to the RMA process. The solution enables supervisors to assign tasks to team members and send automated emails to customers to report work progress.

RenewityRMA offers integration with third-party platforms including Salesforce and Zendesk, to help agents maintain user accounts and view ongoing team activities. The solution also helps representatives manage and link tickets to associated RMAs, and prepare canned responses to offer customer support. Using self-service portals, customers can submit tickets, check RMA statuses, and communicate with service agents.

Starting price

69per user /
per month

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Alternatives

RenewityRMA’s user interface

Ease of use rating:

4.9

(10)

RenewityRMA reviews

Overall rating

4.9

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.5/10

Rating distribution

Pros

“I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.”

Michael K.

Senior Systems Engineer

“Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.”

Aaron D.

President

“Renewity RMA is the perfect warranty solution.”

Peter B.

Communications/Customer Service Manager

Cons

“We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.”

Lee S.

Director, Corporate Quality

“There are no predesigned reports and graphics to assist managers and users of the system. There is no graphics regarding KPI that allow to benchmark.”

Lubin A.

Customer service director

“We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.”

Lubin A.

Customer service director

Who uses RenewityRMA?

Based on 10 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Electrical/Electronic Manufacturing

Medical Devices

Consumer Electronics

Industrial Automation

Others

Use cases

- Not enough reviews

RenewityRMA's features

Features rating:

4.6

(10)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Approval process control

(0)

Barcoding/RFID

(0)

Case management

(0)

Chat/Messaging

(0)

Claims adjuster management

(0)

Claims management

(0)

Claims tracking

(0)

Client portal

(0)

Compliance management

(0)

Configurable workflow

(0)

Configuration management

(0)

Contract/License management

(0)

CRM

(0)

Customer database

(0)

Customer management

(0)

Customer portal

(0)

Customer support

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Data import/export

(0)

Document management

(0)

Electronic claims

(0)

Eligibility verification

(0)

Email management

(0)

Email templates

(0)

Event triggered actions

(0)

Field reporting

(0)

For field service

(0)

For manufacturers

(0)

Forms management

(0)

Ground shipping

(0)

Historical reporting

(0)

Incident management

(0)

Knowledge base management

(0)

Label printing

(0)

Parts management

(0)

Problem management

(0)

Process/Workflow automation

(0)

Product registration

(0)

Quality control

(0)

Queue management

(0)

Quotes/Estimates

(0)

Refund management

(0)

Reminders

(0)

Repair management

(0)

Reporting & statistics

(0)

Reporting/Analytics

(0)

Returns management

(0)

Role-Based permissions

(0)

Search/Filter

(0)

Self service portal

(0)

Service level agreement (sla) management

(0)

Service management

(0)

Shipping management

(0)

Status tracking

(0)

Support ticket management

(0)

Task automation

(0)

Task scheduling

(0)

Third-Party integrations

(0)

Traceability

(0)

Trend analysis

(0)

Warrant Tracking

(0)

Warranty claims management

(0)

Warranty tracking

(0)

Workflow management

(0)

RenewityRMA alternatives

RenewityRMA

4.9

(10)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

5.0

Customer Support

4.9

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

InvGate Service Management

4.6

(108)

visit website

Starting from

Per year

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

RenewityRMA pricing

Value for money rating:

5.0

(10)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about RenewityRMA price and value

Value for money rating:

5.0

(10)

To see what individual users think of RenewityRMA's price and value, check out the review snippets below.

“I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.”

Michael K.

Senior Systems Engineer

“Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.”

Aaron D.

President

RenewityRMA support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Phone Support

Email/Help Desk

Chat

Training options

Documentation

Live Online

Webinars

RenewityRMA FAQs

Q. What type of pricing plans does RenewityRMA offer?

RenewityRMA has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of RenewityRMA?

RenewityRMA has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does RenewityRMA support?

RenewityRMA supports the following languages:
English

Q. Does RenewityRMA offer an API?

Yes, RenewityRMA has an API available for use.

Q. What level of support does RenewityRMA offer?

RenewityRMA offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat