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ReviewTrackers vs Birdeye Comparison (2026)
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4.6
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Good recommendations?
ReviewTrackers
4.7
(172)5
125
4
40
3
4
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Birdeye
4.7
(709)5
570
4
97
3
17
2
6
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
172
5
4
3
2
1
125
40
4
1
2
- Value for money
- Ease of use
- Features
- Customer support
90%
would recommend this app4.7
709
5
4
3
2
1
570
97
17
6
19
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“ReviewTrackers simply works, no complicated settings, no weird integrations, just set your review sources, respond, and request customer feedback all in one place.”
JW
Josh W.
Web Marketing Services - Manager
“Helpful in tracking review trends across multi-location business & streamlining review alerts and response process.”
mg
mart g.
SEO Specialist
“customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.”
is
ibadat s.
continuous improvement manager
Pros
“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”
KL
Kate L.
Sales
“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”
LH
Lacy H.
Office Manager
“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”
EP
Eric P.
VP of Sales
Cons
“What I like the least about Review Trackers is how it doesn't show a live star rating from each social media platform.”
CS
Cameron S.
Digital Marketing Specialist
“Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets.”
Paola A.
manager
“Makes it hard if they are a 1 star disgruntled customer for us to respond to, bc we can't fix anything at that point.”
MR
Michael R.
Creative Director
Cons
“The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary.”
KL
Kate L.
Sales
“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”
GY
Ghiwa Y.
IT manager
“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”
KO
Krystina O.
Client Manager
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review6 days ago
Key features
- Total features90
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Benchmarking
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- CSAT Survey Structure
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Complaint Monitoring
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Data Management
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Import/Export
- Data Visualization
- Email Alerts
- Email Management
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Filtering
- Gamification
- Impact Measurement
- Keyword Tracking
- Knowledge Management
- Listing Management
- Mobile Alerts
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Location
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Reviews Management
- SEO Management
- SMS Messaging
- Search/Filter
- Sentiment Analysis
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features180
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Benchmarking
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- CSAT Survey Structure
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Complaint Monitoring
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Data Management
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Import/Export
- Data Visualization
- Email Alerts
- Email Management
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Filtering
- Gamification
- Impact Measurement
- Keyword Tracking
- Knowledge Management
- Listing Management
- Mobile Alerts
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Location
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Reviews Management
- SEO Management
- SMS Messaging
- Search/Filter
- Sentiment Analysis
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations6
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Brandwatch
- Buildertrend
- CareStack
- ChatBot
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Gorgias
- Hootsuite
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Lightspeed Retail
- Localo
- Lumen by Talkwalker
- MRI Property Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- ModMed Patient Engagement
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- OpenTable
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- Roommaster
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- Tableau
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zoho CRM
- eClinicalWorks
- Total integrations74
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Brandwatch
- Buildertrend
- CareStack
- ChatBot
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Gorgias
- Hootsuite
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Lightspeed Retail
- Localo
- Lumen by Talkwalker
- MRI Property Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- ModMed Patient Engagement
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- OpenTable
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- Roommaster
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- Tableau
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zoho CRM
- eClinicalWorks
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