GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

ReviewTrackers vs Trustpilot Comparison (2026)

Add to Compare

Compare similar apps

TrueReview

5.0

Birdeye

4.7

Good recommendations?

ReviewTrackers

Trustpilot

Overview

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

A customer review management tool that brings businesses and consumers together through reviews.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

299

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

172

125

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

4.5

1.2K

789

300

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

Pros

“ReviewTrackers simply works, no complicated settings, no weird integrations, just set your review sources, respond, and request customer feedback all in one place.”

Josh W.

Web Marketing Services - Manager

“Helpful in tracking review trends across multi-location business & streamlining review alerts and response process.”

mart g.

SEO Specialist

“customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.”

ibadat s.

continuous improvement manager

Pros

“Dispute processes can be time‑consuming, and many advanced features—such as deeper analytics and customization—are tied to paid plans. Despite this, Trustpilot remains a strong and widely recognized review platform, especially useful for businesses focused on credibility, visibility, and customer trust.”

Radha S.

Legal Assistant

“What I liked least about Trustpilot was the limited control businesses have over negative or misleading reviews. While transparency is important, disputing or removing reviews that appear inaccurate or unfair can be challenging and time‑consuming.”

Radha S.

Legal Assistant

“No control over our brand's reviews, prioritizes brand reviews rather than product reviews, can't group reviews to populate on one product page which was important for our business as we have lots of different prints available in the same product but they are all different skus and not variants.”

Cameron M.

Graphic Design and Ecommerce Manager

Cons

“Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets.”

Paola A.

manager

“What I like the least about Review Trackers is how it doesn't show a live star rating from each social media platform.”

Cameron S.

Digital Marketing Specialist

“Makes it hard if they are a 1 star disgruntled customer for us to respond to, bc we can't fix anything at that point.”

Michael R.

Creative Director

Cons

“The learning curve is steep during initial setup, and some advanced features are a bit tricky to configure correctly for small teams.”

Karen M.

Managing Editor

“My profile showed 4.3. And now Trustpilot has deleted 6 reviews from my customers.”

Stefanos L.

CEO

“Reviews export wasn't in UTF-8 so any characters outside English alphabet were substituted which was a nightmare when re-uploading to our new platform when we migrated away.”

Suzanne L.

Head of CRM