SecureLink Pricing, Features, Reviews & Comparison of Alternatives

SecureLink

Vendor access management and remote support

4.22/5 (60 reviews)

SecureLink overview

What is SecureLink?

SecureLink is a vendor privileged access management solution for technology enterprises and vendors which offers features such as role-based permissions, audit logs, compliance management, self registration, desktop sharing, remote support, file transfer, and more. It allows enterprise organizations to ensure the security of their networks, as well as identify, audit, control third parties.

SecureLink for Enterprises allows users to setup multi-factor authentication, add automatically-enforced least privileged permissions, manage IT security audit reports, monitor activity in real time, and more. Vendors can be granted access permissions by administrators and register themselves for authorization using a self service tool. The SecureLink platform also allows businesses to store credentials and to provide remote support to employees.

SecureLink for Vendors allows technology vendors to standardize access methods for multiple clients and provide remote support. The platform allows vendors to request access from their clients and provides a full audit log to give clients insight into what is being accessed and why.
www.securelink.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Remote Support Software- SecureLink in under 1 minute

SecureLink reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.2
  4.1
Harsh Pathak

Feels like a hyperloop between my system and server instances, love it!!!

Used daily for 2+ years
Reviewed 2018-04-26
Review Source: Capterra

Easy Access, Security, Scalability, Remote working facility

Pros
Gives you easy access to server machines apart from being secured, performs well like you are using the actual server.

Cons
There are instance where it looses the connection which is irritating but for all the pros, it is bearable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathaniel Malinowski

Provides secure HIPAA compliant connections for hospitals.

Used daily for 2+ years
Reviewed 2018-04-05
Review Source: Capterra

Pros
-Secure -Functional -Compliant -Reliable -Supports many different connection types.

Cons
-Requires a manager to be downloaded every X mins -Uses Java.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ravi Chandra A K

Secure link is very slow when we need to login to servers every time it will ask for applet download

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

Pros
As per security wise it is good for customers and customers can track who is working with in the servers

Cons
Performance is not up to the mark whenever we need to login to servers its keep on asking us to download manager applet

Response from SecureLink


Ravi, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product.

Thanks for your kind words about our product. We want to make sure you are aware that SecureLink has understood the changes in technology for many years, and the movement towards removing NPAPI support (subsequently Java) from browsers.

All modern versions of SecureLink default to a connection manager that does not require the installation of system Java. We still retain secondary connection methods for users that cannot install this allowing them to fall back on using JNLP which allows Java based connections without the need for a browser that supports Java.

If you would like, please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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SHAMI SHARMA

Using securelink for connecting with my client server. It is good so far.

Used daily for 2+ years
Reviewed 2018-04-26
Review Source: Capterra

most important benefit is you can connect to different clients at the same time.

Pros
it is easy to connect to securelink. Can connect with different clients at the same time. If net connection is good , you can never face any issue

Cons
Disconnects most of time automatically due to minor fluctuation in net. sometimes it works slow it happens rarely.

Response from SecureLink


Shami, thanks for your feedback. We rely on these candid responses to improve customer experience and to build a better product.

We're glad to hear you were quickly and easily able to integrate SecureLink. Our customers have greatly varying levels of requirements and it's our goal to ensure that the product can be configured to meet the needs of each and every customer.

Some of the performance issues that you noted are actually related to configurable options that are set by the local administrators at your site. These options are likely configured in such a way that they meet your local security requirements. We provide all SecureLink customers with a dedicated customer success manager. This resource is available to you for troubleshooting and resolving user experience issues that you can discuss with them in detail.

Please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ramesh Mehta

Securelink - Getting into Remote

Used daily for 2+ years
Reviewed 2018-11-07
Review Source: Capterra

Overall we are OK with Securelink but concern over speed and frequent portal and gatekeeper issues that impacts our work. We use this 24X7 to connect client;s environment and we like to have a Desktop Utility which has easy gatekeeper connection method , customized gatekeeper list and settings per user.

Pros
Easy to use and connect but with some issues Platform independent Easy to Search and find different gatekeeper Access RDP Widows size can be customized , allowing to clipboard access and print feature Shows Recent gatekeeper and servers list

Cons
Biggest headache is JAVA Updates ,Every time i have to call support to fix the issue different browser have different way to connect , having much problems with Google Chrome there is no Desktop utility to connect, We are using this almost 24X7 and low Speed is major concern Support is good but they have to fix some common issues regularly after each upgrade Should have favorite feature and make custom Gatekeeper list per user

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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SecureLink pricing

Pricing options
Free trial
Subscription
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Contact SecureLink for pricing information.

SecureLink features

CRM Integration
Monitoring
Real Time Monitoring
Third Party Integration

API (195 other apps)
Activity Dashboard (99 other apps)
Automatic Notifications (93 other apps)
Chat (175 other apps)
Contact History (74 other apps)
Customizable Branding (99 other apps)
Email Integration (92 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (96 other apps)
Multi-Channel Communication (93 other apps)
Reporting & Statistics (110 other apps)
Self Service Portal (68 other apps)
Social Media Integration (83 other apps)
Support Ticket Management (73 other apps)
Surveys & Feedback (83 other apps)
Workflow Management (77 other apps)

Additional information for SecureLink

Key features of SecureLink

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
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