JumpCloud DaaS Pricing, Features, Reviews & Comparison of Alternatives

JumpCloud DaaS

Directory-as-a-Service for cloud identity management

4.79/5 (52 reviews)

JumpCloud DaaS overview

JumpCloud is a Directory-as-a-Service (DaaS) platform which helps to securely manage and connect an organization's users to their systems, applications, files, and networks through a single set of credentials—regardless of platform, provider, protocol, or location. Users get access to cloud and on-premise platforms including Office 365, G Suite, Salesforce, AWS, and Jira, and can connect to file shares and networks via Samba and RADIUS to secure the organization’s WiFi and file server.

With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.

Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.
jumpcloud.com

Pricing

Starting from
$3/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English
JumpCloud DaaS screenshot: JumpCloud supports single sign-on to a selection of leading SaaS applicationsJumpCloud: Active Directory and LDAP ReimaginedJumpCloud DaaS screenshot: Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their locationJumpCloud DaaS screenshot: Gain system management capabilities, all from one browser-based admin consoleJumpCloud DaaS screenshot: Manage and control all of the organization's users via JumpCloud's SaaS-based dashboardJumpCloud DaaS screenshot: Group-based access to Samba serversJumpCloud DaaS screenshot: Import user accounts from O365 with JumpCloud’s Office 365 directory integration

JumpCloud DaaS reviews

Excellent
41

Very good
11

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.5
  4.8
Chris Cotter

Everything I Need, Without the Aggravation of AD

Used daily for 6-12 months
Reviewed 2019-09-09
Review Source: Capterra

I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Pros
Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Cons
No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sean Hunter

Not yet feature complete, but getting closer every quarter

Used daily for 1-2 years
Reviewed 2019-10-07
Review Source: Capterra

Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.

Pros
Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.

Cons
Lacking some features. For example, they support VLAN assignment via RADIUS, but do not support named VLAN's in this configuration. It's not a complete replacement for AD in that you cannot nest groups, they have to be individually managed. The MDM features are some of the most interesting available, but feature availability is highly dependent on OS... for example, while both Mac and Windows have significant options available to them (albeit many fewer that Group Policy in AD provides), Linux has almost none of the MDM features available to it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jeffrey Brite

Solid way to manage users

Used daily for 1-2 years
Reviewed 2019-10-09
Review Source: Capterra

I use jump-cloud for my own business and my clients primarily to help with user management and to manage access to the various services that are used. It jump make all this easier.

Pros
It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in. If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage. They keep adding features as well, like recently added management of Bitlocker.

Cons
I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Diana Scott

Great LDAP solutions for small businesses

Used daily for less than 6 months
Reviewed 2019-10-07
Review Source: Capterra

Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Pros
The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Cons
No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Hitchcock

Reliable product

Used daily for 2+ years
Reviewed 2019-09-09
Review Source: Capterra

Jumpcloud are always requesting feedback and improving their offering

Pros
Minimal downtime and easy to navigate GUI.

Cons
Access to logs is via API only making them hard to decipher at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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JumpCloud DaaS pricing

Starting from
$3/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

FREE: $0 (All features & services, up to 10 users free forever)

ONE PROTOCOL: $3 per user, per month, billed monthly

PRO: $9 per user, per month, billed annually or $12 billed monthly

JumpCloud DaaS features

API
Activity Dashboard
Activity Tracking
Third Party Integration

Access Control (104 other apps)
Alerts / Escalation (75 other apps)
Application Integration (72 other apps)
Auditing (93 other apps)
Automatic Notifications (121 other apps)
Collaboration Tools (77 other apps)
Data Import/Export (108 other apps)
Data Visualization (70 other apps)
Drag & Drop Interface (93 other apps)
Monitoring (209 other apps)
Real Time Data (86 other apps)
Real Time Monitoring (95 other apps)
Real Time Reporting (73 other apps)
Reporting & Statistics (107 other apps)
SSL Security (76 other apps)
Workflow Management (96 other apps)

Additional information for JumpCloud DaaS

Key features of JumpCloud DaaS

  • ISO Compliance
  • File access control
  • Remote systems monitoring
  • Scheduling
  • Password reset
  • Multi-factor authentication (MFA)
  • Encryption
  • Activity log
  • Device management
  • Endpoint management
  • Multifactor authentication
  • Log management
  • Compliance reporting
  • Endpoint management
  • Multifactor authentication
  • Granular access controls
  • Application access control
  • Remote access management
  • Endpoint management
  • Multifactor authentication
  • Virtual machine monitoring
  • IT asset management
  • Policy creation wizard
  • Directory services
  • User management
  • System management
  • REST API
  • Cloud RADIUS service
  • Password and SSH key management
  • LDAP-as-a-Service
  • Event logging API
  • Microsoft Office 365 integration
  • Samba file server and NAS authentication
  • Policy management
  • Workday directory integration
  • Multi-tenant portal
  • Virtual Private Network (VPN) access control
  • Event logging API
View All Features

Benefits

Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location.

Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization.

Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements.

Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories.

Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets.