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JumpCloud Directory Platform Logo
JumpCloud Directory Platform
4.7
(192)

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A cloud directory platform for secure access to resources

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(11)

JumpCloud Directory Platform Pricing, Features, Reviews and Alternatives

JumpCloud Directory Platform product overview

Price starts from

3

/user

Per month

What is JumpCloud Directory Platform?

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

Key benefits of using JumpCloud Directory Platform

  • Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location.

  • Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization.

  • Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements.

  • Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories.

  • Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Documentation
    Live Online
    Webinars

    JumpCloud Directory Platform pricing information

    Value for money

    4.5

    /5

    192

    Starting from

    3

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    JumpCloud Directory Platform features

    Functionality

    4.4

    /5

    192

    Total features

    143

    27 categories

    Most valued features by users

    API
    Access Controls/Permissions
    Third Party Integrations
    Reporting/Analytics
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Monitoring

    Functionality contenders

    JumpCloud Directory Platform users reviews

    Overall Rating

    4.7

    /5

    192

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.78/10
    Rating distribution

    5

    4

    3

    2

    1

    136

    50

    5

    0

    1

    Pros
    Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help.
    Easy integration with my UniFi (UID) service. Amazing UI and perfect documentation.
    JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team.
    Cons
    Still missing some functionality that we need as an organization.
    At times the instructions can seem vague and maybe presume too much.
    Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.

    Overall rating contenders

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    Justin S.

    DevOps Engineer

    Computer Software, 201-500 employees

    Review source

    Overall Rating

    Pricey, gets the job done, but not Active Directory

    Reviewed a year ago

    Transcript

    Justin: Hi, I'm Justin, DevOps engineer, and I give JumpCloud five out of five stars. For more reviews...

    AvatarImg
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    Layton H.

    IT Helpdesk

    Real Estate, 201-500 employees

    Review source

    Overall Rating

    JumpCloud Directory Platform - Windows, MacOS, Linux

    Reviewed 5 months ago

    Transcript

    Layton: Hi, I'm Layton. I'm a help desk associate, and I would give JumpCloud five stars. Click below...

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    AvatarImg

    Hany S.

    Computer Software, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great App that makes IT life easier

    Reviewed a year ago

    Great experience so far

    Pros

    Easy UI, Lots of integration and new features

    Cons

    Support needs to get more proactive and know their product more better

    RR
    AvatarImg

    Robert R.

    Financial Services, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great functional product that tackles most of the Central management and directory functions

    Reviewed 2 years ago

    Jumpclouds offering has great features and helps simplify the central user management issue we had. Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc) Systems (which are devices) is the inventory of all your systems running the jumpcloud agent - the greatest feature here is being...

    Pros

    Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them. They're improving the product almost daily and have the ability to use web-hooks to monitor service status' The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor...

    Cons

    A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported. The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages...

    RK
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    Ravit K.

    Computer & Network Security, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Cylus Review

    Reviewed a year ago

    We are new to it, seems nice and easy to use but the MAJOR issue is locking us out of our PCs without any warnings and that caused us to pause the usage - a shame - as we worked hard to integrate it and were excited about using it.

    Pros

    The fact that I can have an active directory and SSO managed for Macs/Ubuntu and Window users all in one place is amazing

    Cons

    There's a bug and it locks our users, especially in Ubunto but also in Macs and it caused a HUGE inconvenience for us. Takes support time to respond. Initial chat response is quick, but when we need the professional side ad-hock when I have an Executive locked out of his pc all day, it wasn't resolved

    CS
    AvatarImg

    Carl S.

    Marketing and Advertising, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent Solution for User and Device Management, Directory and Security

    Reviewed 2 years ago

    We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too.

    Pros

    Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible. Basically no learning curve at all.

    Cons

    It would be great to have even more MDM functionality, especially for Mac and mobile devices.

    AG
    AvatarImg

    Aaron G.

    Information Technology and Services, self-employed

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Directory as a service the next generation

    Reviewed 2 years ago

    It has been awesome to know I can track staff, device but not use active directory. It's only took a few days to learn the software and the documentation has been awesome.

    Pros

    Not having to use Microsoft domain management. Less on prem expense and more focus on daily needs. Easy to use and deployment.

    Cons

    I haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.

    JumpCloud Directory Platform FAQs

    Q. What type of pricing plans does JumpCloud Directory Platform offer?

    JumpCloud Directory Platform has the following pricing plans:
    Starting from: $3.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of JumpCloud Directory Platform?

    JumpCloud Directory Platform has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    See alternatives

    Q. What languages does JumpCloud Directory Platform support?

    JumpCloud Directory Platform supports the following languages:
    English

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    Q. Does JumpCloud Directory Platform offer an API?

    Yes, JumpCloud Directory Platform has an API available for use.

    See alternatives

    Q. What other apps does JumpCloud Directory Platform integrate with?

    JumpCloud Directory Platform integrates with the following applications:
    GitHub, Dropbox Business, Google Workspace, Salesforce Sales Cloud, Slack, Microsoft 365, Marketo Engage

    See alternatives

    Q. What level of support does JumpCloud Directory Platform offer?

    JumpCloud Directory Platform offers the following support options:
    Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

    See alternatives

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