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JumpCloud
5
202
4
77
3
12
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A cloud directory platform for secure access to resources
Table of Contents
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JumpCloud - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
JumpCloud overview
Based on 292 verified user reviews
What is JumpCloud?
By industry, JumpCloud reviewers are most commonly professionals in information technology and services (27%). The most frequent use case for JumpCloud cited by reviewers is IT management (56% of reviewers).
What do users say about JumpCloud pricing?
Reviewers appreciate that JumpCloud offers essential features at a reasonable or free price, which helps reduce IT costs. Some users say value is good for small teams, but others report rising prices and extra charges impact perceived value.
What are the most popular integrations for JumpCloud?
The JumpCloud integrations most frequently cited by reviewers are: Google Workspace (a document management product rated 4.9 out of 5 for its integration with JumpCloud) and Microsoft 365 (a document management product, 4.4).
Starting price
per month
Pros & Cons
Device Management
Security and Access Control
Feature Updates
Log Reporting
JumpCloud’s user interface
JumpCloud review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about JumpCloud?
Reviewers indicate JumpCloud Directory Platform streamlines user and device management across multiple operating systems, enabling centralized control, SSO, and integration with cloud services. They value its intuitive interface, efficient onboarding, and automation features, which simplify IT administration and support remote workforces. Many appreciate the security enhancements, such as MFA and zero-trust policies, and note frequent feature updates.
They report some challenges with initial setup, advanced configurations, and limited support for certain Linux distributions. Some feel pricing can escalate with added features, and mention occasional gaps in device management and customer support responsiveness.
Select to learn more
Who uses JumpCloud?
Based on 292 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
JumpCloud's key features
Most critical features, based on insights from JumpCloud users:
All JumpCloud features
Features rating:
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JumpCloud pricing
Pricing plans
Pricing details:
User opinions about JumpCloud price and value
Value for money rating:
Of 23 reviews that provide robust commentary on JumpCloud's price and value, mention it in a positive light.
Reviewers appreciate that JumpCloud Directory Platform offers essential features like SSO, MFA, and MDM at a reasonable or even free price point, helping them reduce IT and server costs. Some users say the included functionalities provide good value, especially for small teams or those under the free usage limit. However, some reviewers feel the platform becomes costly as needs grow, citing rising prices, feature-gated modules, and extra charges for advanced support or training. Users indicate that separate costs for additional modules and frequent price increases can impact their budget planning and perceived value.
, and
JumpCloud integrations (7)
Integrations rated by users
We looked at 292 user reviews to identify which products are mentioned as JumpCloud integrations and how users feel about them.
Integration rating: 4.8 (56)
“Is our core email and office app”
Juan R.
IT Director
Integration rating: 4.6 (26)
Integration rating: 5.0 (14)
“Is our core comms app”
Juan R.
IT Director
Integration rating: 4.6 (5)
“It brings pull requests and code updates straight into our channels. We can review and merge code faster without constantly switching apps.”
Estrella A.
Software engineer
Integration rating: 5.0 (4)
Integration rating: 5.0 (3)
“Becomes an instant part of your zoom meetings for engagement! No need to edit in canva later! You can time everything right inside zoom- both text, graphics and gifs.”
Shannon T.
Educator CEO
JumpCloud customer support
What do users say about JumpCloud customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of JumpCloud customer support.
A significant portion of users highlight JumpCloud's support team as responsive, helpful, and quick to resolve issues.
Multiple users appreciate the willingness of support staff to jump on calls and listen to feature requests.
A minority of users report slow response times, limited information, or less knowledgeable support, especially without paid plans.
Support options
Training options
To see what individual users say about JumpCloud's customer support, check out the review snippets below.
“Finally, the support received from Jumpcloud is definitely second to none. If you have any issues, they're more than happy to jump on a call with you to work through an issues you may have, or to listen to any feature requests you're needing.”
Lee R.
Director
“We love the support service, their incredibly enthusiastic and helpful staff.”
Carl S.
Head of IT
JumpCloud FAQs
JumpCloud has the following typical customers:
Small Business, Mid-size Business, Freelancers, Large Enterprises
These products have better value for money
Q. What is JumpCloud used for?
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group. With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies. Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.
Q. What level of support does JumpCloud offer?
JumpCloud offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat
