JumpCloud DaaS Pricing, Features, Reviews & Comparison of Alternatives

JumpCloud DaaS

A cloud directory platform for secure access to resources

4.72/5 (82 reviews)

JumpCloud DaaS overview

What is JumpCloud DaaS?

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.

Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.
jumpcloud.com

Pricing

Starting from
$3/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, China, India and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English
JumpCloud DaaS screenshot: JumpCloud supports single sign-on to a selection of leading SaaS applicationsJumpCloud: Active Directory and LDAP ReimaginedJumpCloud DaaS screenshot: Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their locationJumpCloud DaaS screenshot: Gain system management capabilities, all from one browser-based admin consoleJumpCloud DaaS screenshot: Manage and control all of the organization's users via JumpCloud's SaaS-based dashboardJumpCloud DaaS screenshot: Group-based access to Samba serversJumpCloud DaaS screenshot: Import user accounts from O365 with JumpCloud’s Office 365 directory integration

JumpCloud DaaS user reviews

Excellent
59

Very good
23

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.5
  4.7
Diana Scott

Great LDAP solutions for small businesses

Used daily for less than 6 months
Reviewed 2019-10-07
Review Source: Capterra

Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Pros
The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Cons
No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lance Friedman

Satisfied Jumpcloud Organization

Used daily for 2+ years
Reviewed 2020-09-24
Review Source: Capterra

We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.

Pros
Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.

Cons
I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Rodrigues

Great functional product that tackles most of the Central management and directory functions

Used daily for less than 6 months
Reviewed 2020-09-18
Review Source: Capterra

Jumpclouds offering has great features and helps simplify the central user management issue we had. Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc) Systems (which are devices) is the inventory of all your systems running the jumpcloud agent - the greatest feature here is being able to set MFA for logging into your mac, which is very useful if you'd like to bring that security practice in. Actioning user changes is pretty quick and straightforward but there are some caveats on some of the more everyday features that could be laid out in a slicker fashion. For example resetting a users password cannot be done from a click of a button - you have to go into the account and manually set a new one, or invite the user to reset it themselves, but if you've integrated JC and Gsuite, and they cant get into their email, which partly breaks our self serve functionality we're tyring to bring to the company. The idea of being able to deploy and manage the admin account when a mac is managed via the agent is a helpful addition taking away the need to implement one through various other means. Policies as they stand are a little different to what your typical "mdm polices" are. So theres a bit of a distinction to pick up with that. The Agent & account tis a less forgiving implementation and requires that the account names on the macs match the JC directory.

Pros
Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them. They're improving the product almost daily and have the ability to use web-hooks to monitor service status' The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on. The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space. The interface is also simple to use and navigate through without being buried under complex sub menus Straightforward email notifications from the system. Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.

Cons
A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported. The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately. Not able to tailor the automated emails that come from the system to your users as it stands Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails) Currently no ability to assign users to OUs from within JC to Gsuite. We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Randy Nicholson

JumpCloud, the software that changed the game for companies all over the world.

Used daily for 2+ years
Reviewed 2020-08-12
Review Source: Capterra

JumpCloud is an IT / Infrastructure admins dream. Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help. JumpCloud is my favorite product to date.

Pros
What do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

Cons
The only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marty Cannon

Replace your old on-prem AD server with Jumpcloud

Used daily for 6-12 months
Reviewed 2020-09-18
Review Source: Capterra

Even without a global pandemic going on, our company is at least 60% remote. Solving the issues of users working remotely is what Jumpcloud specializes in. Cloud first was my philosophy when I began down this road, and JumpCloud definitely fits that model. No longer do you have to maintain on-prem servers and figure out how to securely allow remote access to them just so your users can log into their systems. JumpCloud handles all of that for you and frees you up to focus on more important issues. Its not "Active Directory in the cloud", but its close! What sets Jumpcloud apart from other solutions is their cross-platform support. Their support for MacOS is fantastic, and even linux workstations have some support!

Pros
Jumpcloud offers 10 users free, forever!

Cons
Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JumpCloud DaaS pricing

Starting from
$3/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

FREE: $0 (All features & services, up to 10 users free forever)

ONE PROTOCOL: $3 per user, per month, billed monthly

PRO: $9 per user, per month, billed annually or $12 billed monthly

JumpCloud DaaS features

API
Activity Dashboard
Activity Tracking
Third Party Integration

Access Control (202 other apps)
Alerts / Escalation (131 other apps)
Analytics (126 other apps)
Auditing (136 other apps)
Automatic Notifications (185 other apps)
Compliance Management (150 other apps)
Data Import/Export (189 other apps)
Data Visualization (149 other apps)
Drag & Drop Interface (131 other apps)
Monitoring (277 other apps)
Real Time Data (127 other apps)
Real Time Monitoring (158 other apps)
Reporting & Statistics (232 other apps)
Role-Based Permissions (123 other apps)
Search Functionality (139 other apps)
Workflow Management (152 other apps)

Videos and tutorials

Additional information for JumpCloud DaaS

Key features of JumpCloud DaaS

  • ISO Compliance
  • File access control
  • Remote systems monitoring
  • Scheduling
  • Password reset
  • Multi-factor authentication (MFA)
  • Encryption
  • Activity log
  • Device management
  • Endpoint management
  • Multifactor authentication
  • Log management
  • Compliance reporting
  • Endpoint management
  • Multifactor authentication
  • Granular access controls
  • Application access control
  • Remote access management
  • Endpoint management
  • Multifactor authentication
  • Virtual machine monitoring
  • IT asset management
  • Policy creation wizard
  • Directory services
  • User management
  • System management
  • REST API
  • Cloud RADIUS service
  • Password and SSH key management
  • LDAP-as-a-Service
  • Event logging API
  • Microsoft Office 365 integration
  • Samba file server and NAS authentication
  • Policy management
  • Workday directory integration
  • Multi-tenant portal
  • Virtual Private Network (VPN) access control
  • Event logging API
View All Features

Benefits

Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location.

Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization.

Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements.

Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories.

Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets.