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SecureLink Reviews

Reviews summary

Pros

Easy to create a case and easy search options. It was great for the company and had all the details we needed to give the client the best server we could.

Stephanie C.

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It is secure and easy to connect to servers remotely. The desktop sharing feature is a great plus point.

Jaya S.

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The software is easy to use, and it is easy to navigate. I have found it to be robust as well.

James G.

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Cons

Does not always perform the same way every time. Sometimes it fails to start, other times it will connect and then immediately drop.

riley s.

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This is nitpicking...but sometimes the authenticated email gets caught up in my spam. But that is an organization issue.

Joseph G.

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When working with the application *Sometimes* the pages go missing or the connectivity gets slow down.

Shivani B.

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Overall rating

5

4

3

2

1

64

81

19

5

2

85%
positive reviews
94%
would recommend this app

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171 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feels like a hyperloop between my system and server instances, love it!!!

Reviewed 3 years ago

Easy Access, Security, Scalability, Remote working facility

Pros

Gives you easy access to server machines apart from being secured, performs well like you are using the actual server.

Cons

There are instance where it looses the connection which is irritating but for all the pros, it is bearable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Provides secure HIPAA compliant connections for hospitals.

Reviewed 3 years ago
Pros

-Secure -Functional -Compliant -Reliable -Supports many different connection types.

Cons

-Requires a manager to be downloaded every X mins -Uses Java. ...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA

Reviewed a month ago

Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.

Pros

We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.

Cons

The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.

Vendor response

Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it has met your goals. Currently our HTML5 audit converter is due out later this year to hopefully mitigate this issue. This is our first step in eliminating Java requirements from our product in order to improve general usability. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Using securelink for connecting with my client server. It is good so far.

Reviewed 3 years ago

most important benefit is you can connect to different clients at the same time.

Pros

it is easy to connect to securelink. Can connect with different clients at the same time. If net connection is good , you can never face any issue

Cons

Disconnects most of time automatically due to minor fluctuation in net. sometimes it works slow it happens rarely.

Vendor response

Shami, thanks for your feedback. We rely on these candid responses to improve customer experience and to build a better product. We're glad to hear you were quickly and easily able to integrate SecureLink. Our customers have greatly varying levels of requirements and it's our goal to ensure that the product can be configured to meet the needs of each and every customer. Some of the performance...

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good product in need of a few additional features to turn it into a powerful customer support tool

Reviewed a month ago

I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.

Pros

It's excellent for providing access to customer systems while keeping their credentials secure

Cons

There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.

Vendor response

Ian, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers. We currently support the open-text notes and pre-connection notes for both Gatekeepers and Customers. This could assist you and other reps by giving you additional contextual information about your customers and their systems. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SECURELINK DEPLOYMENT

Reviewed a month ago

ONCE SL IS ESTABLISHED, (UNATTENDED SL) IT IS TYPICALLY VERY STABLE AND A USER FRIENDLY PRODUCT THAT IS WELL LIKED.

Pros

IT CAN BE USED ON MULTIPLE SERVERS WHICH IS A PLUS FOR US

Cons

FREQUENTLY, HOSPITAL IT STAFF HAVE DIFF IN SETTING UP SL. IT WILL TAKE MULTIPLE EMAILS AND PHONE CALLS TO BE ABLE TO ESTABLISH A CONNECTION THAT MAY BE UTILIZED BY MORE THAN ONE PERSON. THIS IS IN SETTING UP UNATTENDED SL, NOT ATTENDED SL.

Vendor response

Lisa, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the UI/UX when it comes to SecureLink. If possible, I would like to further discuss some of the details around the pain points you are encountering when using our product and how we can improve our connectivity workflow. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SecureLink is great as a VPN for tech support

Reviewed a month ago

Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of issues. End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)

Pros

It allowed very easy access to remote servers (fully controlled by end user for access). If it goes down , the customer support gets it running very quickly.

Cons

It could only have 2 users on a platform at a time (not the best for multi server unless they use a Nexus) Cannot delete old Gatekeepers only deactivate (one of the clients has over 50 gatekeepers that we have to sort through.

Vendor response

Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team. Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Product

Reviewed a month ago

Good, generally reliable, simple, gets the job done.

Pros

It’s is simple and straightforward to use for an end user.

Cons

There are buggy parts of the software when interacting with Citrix instances where occasionally items don’t launch.

Vendor response

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Securelink review

Reviewed a month ago
Pros

Easy to use, user friendly interface, intuitive.

Cons

None that I can think of, once session crashes, computer needs reboot.

Vendor response

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Remote user

Reviewed a month ago

Acceptable. It is rather clunky.

Pros

The ability to work remotely. Access to all my files and programs from my home laptop.

Cons

Too many steps to get connected to my work desktop.

Vendor response

Thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the ease of use when it comes to SecureLink connectivity. If possible, I would like to further discuss some of the details around the pain points you are encountering day to day when using our product. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thoughts on Securelink

Reviewed a month ago

SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing with video is top notch. Support isproactive and wil work with you to resolve even complex/unusual problems

Pros

Learning curve is moderately steep, but once learned integration with the business is very easy. Support is fantastic

Cons

Reporting features are virtually non existant. Basic reports are available but the most important reports (such as a list of when vendors last logged in - important so you can keep costs down) do not exist. Analytics are not available. Also many of the great features are not documented anywhere

Vendor response

Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and especially with our support team. We have recently released an improved reporting module for the product. These features include report scheduling,filtering, exporting, as well as several new standard reports available to run. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Honest review

Reviewed a month ago

Overall, its fairly nice and most of my team members love it the same as me. Ive only had a few issues(every couple of months) here and their but the benefits of securelink vs having to use a customer vpn is worth it.

Pros

I do like that we can search for IPs and hostnames that belong on the customer network incase the external ip connection button does not work

Cons

If multiple customers have their own versions of securelink, I am not a fan of how it will update the new resources etc. The process of this takes a very long time, ive found an alternative recently that you can use the SLmanager and the java version at the same time to avoid this Sometimes as well it does not download the resources

Vendor response

Stefan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are currently working on ways to improve the SecureLink Connection Manager. We hope to continue to improve the SecureLink Connection Manager which should mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Convenient

Reviewed a month ago
Pros

Having a central location for most connections that I need to make to client's systems on a many times a day basis is very convenient. I trust that it is secure which makes that one less thing to worry about.

Cons

I do not like all of the temp files that have to get created on my machine every time I connect. But that is a simple issue to resolve every couple of weeks or so when I remove all of the temp files. I also wish there was a way to keep a full list of all of my connections and that they wouldn't disappear after non use for a period of time.

Vendor response

Nikoel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it has met your goals. We are currently working on ways to improve the workflow of the SecureLink Connection Manager. One of the first things on that list is eliminating the need to have those temp files, which should be available later this year. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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My Review of SecureLink

Reviewed a month ago

My overall experience has been neutral

Pros

I do feel as though the connections are secure and safe

Cons

The process can be a bit confusing and needs to be explained to users, not user friendly in a sense of an end-users just getting in and "figuring it out:"

Vendor response

Myra, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product and appreciate that you feel our product offers security and safety to your process. Thank you for sharing about some of the new end-user experience as we strive to make our products easy to use. There may be some things we can do to provide a more straightforward experience...

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Positive esperience with Securelink with minor managment quibbles

Reviewed a month ago

I have enjoyed using SecureLink. Avaliability is good and most of the time it enables us to access and manage and troubleshoot isssues with our instruments. This allows us to provide much quicker and accurate response to our customers using our instruments.

Pros

The connections to the remote instrument is much more stable then axeda. Compared to Axeda, it is much easier to setup 'services' for users. Previously we had to train users to setup quite alot of port forwarding on the ssh client.

Cons

1. the web portal does miss registering keystrokes. it is easy to create a type when using the securelink website 2. Certain actions require 2 steps. Say for example, changing parameters for a gatekeeper and also moving a gatekeeper through the website will require first a step to save the changes, and then another step to move the gatekeeper. 3. Ability to create a 'Customer' without a gatekeeper. It is much easier to clone and shift a gatekeeper and assign to the 'Customer' than to start from scratch.

Vendor response

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Secure link is very slow when we need to login to servers every time it will ask for applet download

Reviewed 3 years ago
Pros

As per security wise it is good for customers and customers can track who is working with in the servers

Cons

Performance is not up to the mark whenever we need to login to servers its keep on asking us to download manager applet

Vendor response

Ravi, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product. Thanks for your kind words about our product. We want to make sure you are aware that SecureLink has understood the changes in technology for many years, and the movement towards removing NPAPI support...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Securelink - Getting into Remote

Reviewed 3 years ago

Overall we are OK with Securelink but concern over speed and frequent portal and gatekeeper issues that impacts our work. We use this 24X7 to connect client;s environment and we like to have a Desktop Utility which has easy gatekeeper connection method , customized gatekeeper list and settings per user.

Pros

Easy to use and connect but with some issues Platform independent Easy to Search and find different gatekeeper Access RDP Widows size can be customized , allowing to clipboard access and print feature Shows Recent gatekeeper and servers list

Cons

Biggest headache is JAVA Updates ,Every time i have to call support to fix the issue different browser have different way to connect , having much problems with Google Chrome there is no Desktop utility to connect, We are using this almost 24X7 and low Speed is major concern Support is good but they have to fix some common issues regularly after each upgrade Should have favorite feature and make custom Gatekeeper list per user

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Securelink Usage cons and pros

Reviewed a month ago

Overall the experience is good. But only suggestion is to improve the connectivity period.

Pros

It is very easy to navigate to different client domains. There is proper distinguishable links for each clients and very easy process to get access of different client domains as well.

Cons

I have faced connectivity issue with the software many times. Many client domains gets disconnected after few minutes without network interruption. Once the network gets disconnected at least the domain should wait for 20-30 seconds until new internet connection is established.

Vendor response

Salma, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers. I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ease of use

Reviewed a month ago

easy to use and I use it everyday

Pros

easy to install and easy to use. Very Secure and options are nice

Cons

I feel the install on the client side can be easier and more explanatory

Vendor response

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Easy to connect and quick to login

Reviewed a month ago

I can be honest about not liking SecureLink when i first used it. There were several bugs and the rollouts were okay. Over the years, I have seen a great improvement in performance. I continually see it working well and the issues i used yo see, I haven't seen in 3+ years. Keep up the good work and development.

Pros

Secure Link is great! With the frequency of upgrades anf changes that go on around here. We sre used to many of our tools temporarily being down. I can definitely day the uptime and ease for logging in securely to support our clients is excellent.

Cons

On occasion the software does disconnect, however this is what I would expect with a secure system to protect patient dats. I just wish we had a timer so we could plan appropriately.

Vendor response

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good tool for connectivity with few flaws

Reviewed 3 years ago

I can easily connect to the site on which I need to work and it then grants me quick and secure access to work.

Pros

It's secure and easy to use. The My Recent Sessions is beneficial to connect. Once connected the session stability has increased and it's getting better day by day.

Cons

To reach to a site's server, I need to click multiple times on several pages to finally access the server. There should be quick links that should take me to my favorite servers directly.

Vendor response

Fakhruddin, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product. In a recent update to SecureLink, we have addressed the need for some users to remember frequently connected hosts and have a 'favorite hosts' setting. If you would like, please send us an email at cst@securelink.com so that we can set up some time for your customer success manager to go over this new functionality with you.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SecureLink gets the job done for remote IT service support.

Reviewed a month ago
Pros

Ease of use for connecting to remote sites. More and more of our customers have moved away from B2B VPNs for allowing vendors remote access. They asked if SecureLink was an option. We have installed our own SecureLink hardware. It makes the install phase of our projects flow faster because the remote access is completed quickly.

Cons

There seems to be some flexibility from site to site as to what I have to do in order to connect. One site has us enter a domain, username, and password on every connection. Therefore for it is not consistent from site to site as to what I have to do to get connected to the server.

Vendor response

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer review

Reviewed a month ago
Pros

Flexibility in meeting our needs. The numerous features like auditing, vendor messaging, and even the fact that SecureLink handles all the upgrades! I can focus on administration of the product! We are able to assign multiple vendors to the same application, or (with new upgrade) select specific vendor representatives to access specific applications.

Cons

There are times when vendor reps need assistance. We do like the ability to generate logs and send to SecureLink. There are times though, when we'd like SecureLink to reach out to a vendor rep. This is rare, but we want that option, as we troubleshoot issues.

Vendor response

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Securelink Connectivity platform

Reviewed a month ago

This is my only choice for establishing telnet connections to remote hospital sites.

Pros

The user interface is fairly straightforward and easy to use.

Cons

The setup for the connection to a client site is very, very slow. Once established, it is stable but I can do a couple of emails while waiting for the connection to complete.

Vendor response

Timothy, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's user interface. I'm sorry to hear you are having trouble with connection stability and consistency. We are currently working on ways to improve our SecureLink Connection Manager in order to deliver more consistent and quicker connectivity. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Securlink - the good and the bad.

Reviewed a month ago
Pros

Each to connect to multiple client sites at the same time.

Cons

The history feature seems to be hit or miss. My history of connections sometimes goes away and will not update for over a month until the system is rebooted.

Vendor response

Darrel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm glad to hear that the system has generally been a positive experience. I appreciate the feedback on the history connections not updating for you and would be happy to work to find out what might be happening. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues. Please send me an email at csm@securelink.com so that we can set up some time to go over your concerns and resolve them fully.

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