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SmartITSM
Cloud-based IT service management and help desk software
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SmartITSM Pricing, Features, Reviews and Alternatives
SmartITSM FAQs
SmartITSM has the following pricing plans:
Starting from: €49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of SmartITSM?
SmartITSM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does SmartITSM support?
SmartITSM supports the following languages:
English, German
Q. Does SmartITSM offer an API?
No, SmartITSM does not have an API available.
Q. What level of support does SmartITSM offer?
SmartITSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
SmartITSM product overview
What is SmartITSM?
SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform. Key features include incident management, service monitoring, and alerts/notifications.
Typical customers
Platforms supported
Support options
Training options
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SmartITSM pricing information
Value for money
4.3
/5
6
Starting from
49
/user
Per month
Pricing options
Value for money contenders
SmartITSM features
Functionality
4.5
/5
6
Total features
68
11 categories
Most valued features by users
Functionality contenders
SmartITSM users reviews
Overall Rating
4.7
/5
6
Positive reviews
100
%
Overall rating contenders
Roland S.
Utilities, 501-1,000 employees
Used daily for 1-2 years
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Das Projekt zur Einführung der ITSM-Lösung verlief reibungslos und auf Augenhöhe. Die Gesamtlösung besteht aus einer zuverlässigen und innovativen ITSM-Software sowie einem hochkompetenten Hersteller (hier auch Integrator) der mit uns gemeinsam das Projekt nach unseren Anforderungen umgesetzt hat. Wir sind überzeugt und zufrieden.
Die Kombination zwischen ITSM-Prozessen und CMDB (OT-Komponenten) ist hervorragend gelöst. Die Erweiterung um weitere (nicht ITIL-Prozesse wie z.B. Zutrittskontrolle) war sehr einfach.
Wie bei jedem SW-Produkt fehlen manchmal ein paar Kleinigkeiten. Im Projekt hat der Hersteller zeitnah (meist mit nächstem Service Pack oder Release) unsere Anforderungen/Wünsche erfüllt.
Showing original review in German. See translation
Ralf R.
Plastics, 1,001-5,000 employees
Used daily for 1-2 years
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Die Plattform bietet umfangreiche Funktionen und eine klare Gliederung der ITSM Aufgaben. Über die CI basierenden Verknüpfungen lassen sich die unterschiedlichsten Aufgaben sehr gut organisieren. Die einheitliche Oberfläche erleichtert die Orientierung über den gesamten Arbeitsbereich.
Die Designoptionen sind etwas eingeschränkt. Die Formulare und Seitengestaltung dürfte gerne etwas moderner und dynamischer sein.
Showing original review in German. See translation
Maximilian T. C.
Utilities, 501-1,000 employees
Used daily for 1-2 years
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In Verbindung mit der CMDB, die wir auch nutzen, ist das alles eine runde Sache.
Das System ist sehr flexibel und frei konfigurierbar. Außerdem bietet es eine Entwicklerschnittstelle (API), die wir stark nutzen.
Die Reporting-Möglichkeiten sind etwas tricky..
Showing original review in German. See translation
Jonas K.
Computer Software, 201-500 employees
Used daily for 1-2 years
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Die einfache Handhabung bei der Erstellung von Tickets.
Bis dato bestehen keine negativen Erfahrungen.
Showing original review in German. See translation
Cornelia S.
Professional Training & Coaching, 11-50 employees
Used daily for 1-2 years
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Incident Management und Teams-Integration
Das Portfolio-Management könnte noch besser sein
Showing original review in German. See translation
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