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Tender Support

4.0
(1)

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Customer support software

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Tender Support Pricing, Features, Reviews and Alternatives

Tender Support product overview

Price starts from

9

view pricing plans

What is Tender Support?

Tender Support is a customer support app that allows you to create discussion boards and public forums that can be shared with your all web visitors. Users can use this platform to discuss common issues, ask questions, talk with other users and leave feedback. VIP users can get more privileged access to certain categories and topics. Support staff can respond to discussion queries on the go from mobile devices, with the ability to send canned replies based on Echo Templates.

Key benefits of using Tender Support

  • Public Forums: Create a branded public forum and shared discussion space for your customers that your users can access automatically when they log into your site.

  • Organization: Send replies on the go with the mobile app, send canned replies using ECHO Templates, organize discussions into queues and apply filters, assign discussions to staff members.

  • VIPs: Set up limited access to articles, discussions and prioritize discussions from your most important users.

  • Customization: Use custom CSS and JavaScript, as well as Theming, to ad your colors and logo to your discussion site.

  • Advanced Reporting: Track and view incoming discussions by week, month or year. See data such as response time, responder name, and resolution time.

    • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Webinars

    Commonly used as

    Help Desk
    Customer Service
    Customer Support

    Tender Support pricing information

    Value for money

    ic-pricetag

    No reviews

    Starting from

    9

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range
    view pricing plans

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    Tender Support features

    Functionality

    3.0

    /5

    1

    Total features

    8

    3 categories

    Most valued features by users

    Live Chat
    Knowledge Base Management
    Self Service Portal
    Support Ticket Management
    Prioritization
    Workflow Configuration
    Macros/Templated Responses
    Real-Time Chat
    read more on features

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    Tender Support users reviews

    Overall Rating

    4.0

    /5

    1

    Positive reviews

    100

    %

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10
    Rating distribution

    5

    4

    3

    2

    1

    0

    1

    0

    0

    0

    Overall rating contenders

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    Zendesk
    4.4
    (3K)
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    4.5
    (1.7K)
    logo
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    4.7
    (1.2K)
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    feedback

    Reviewed 2 months ago
    Pros

    the management and assign the tickets are excellent but I think that probably needs to add more tracking and add some methodologies for tracking

    Cons

    when I started using this software has been very good but the GUI and the integrations do not have compatibility with all apps

    Tender Support FAQs and common questions

    Q. What type of pricing plans does Tender Support offer?

    Tender Support has the following pricing plans:
    Starting from: $9.00

    Q. Who are the typical users of Tender Support?

    Tender Support has the following typical customers:
    Mid Size Business, Small Business

    Q. What languages does Tender Support support?

    Tender Support supports the following languages:
    English

    Q. Does Tender Support support mobile devices?

    Tender Support supports the following devices:
    Android

    Q. Does Tender Support offer an API?

    No, Tender Support does not have an API available.

    Q. What level of support does Tender Support offer?

    Tender Support offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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    Help Desk
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    Customer Support

    Select your country

    US office

    56 Top Gallant Road
    Stamford, CT 06902
    USA

    Registered office

    Calle Álava 121
    08018 Barcelona,
    Spain

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