Additional information for Tender Support
Key features of Tender Support
- Collect support requests
- Send & receive support issues
- Embed a widget on your site
- Public forums and discussion boards
- Reply on the Go
- Canned replies
- Create and assign queues
- Set tasks and assignments
- Reminders and activity filters
- Limited and VIP access for clients
- Custom branding options
- Create a searchable knowledgebase
- Autosuggest request answers
- Smart email autoresponses
- Synchronize customer issues with tickets
- Assign a discussion
- Email commands
- Dashboard
- Advanced Reporting
- Single Sign-on
Benefits
Public Forums: Create a branded public forum and shared discussion space for your customers that your users can access automatically when they log into your site.
Organization: Send replies on the go with the mobile app, send canned replies using ECHO Templates, organize discussions into queues and apply filters, assign discussions to staff members.
VIPs: Set up limited access to articles, discussions and prioritize discussions from your most important users.
Customization: Use custom CSS and JavaScript, as well as Theming, to ad your colors and logo to your discussion site.
Advanced Reporting: Track and view incoming discussions by week, month or year. See data such as response time, responder name, and resolution time.
