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Tender Support Pricing, Features, Reviews and Alternatives

Tender Support product overview

What is Tender Support?

Tender Support is a customer support app that allows you to create discussion boards and public forums that can be shared with your all web visitors. Users can use this platform to discuss common issues, ask questions, talk with other users and leave feedback. VIP users can get more privileged access to certain categories and topics. Support staff can respond to discussion queries on the go from mobile devices, with the ability to send canned replies based on Echo Templates.

Key benefits of using Tender Support

Public Forums: Create a branded public forum and shared discussion space for your customers that your users can access automatically when they log into your site.

Organization: Send replies on the go with the mobile app, send canned replies using ECHO Templates, organize discussions into queues and apply filters, assign discussions to staff members.

VIPs: Set up limited access to articles, discussions and prioritize discussions from your most important users.

Customization: Use custom CSS and JavaScript, as well as Theming, to ad your colors and logo to your discussion site.

Advanced Reporting: Track and view incoming discussions by week, month or year. See data such as response time, responder name, and resolution time.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad