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Tender Support Logo

Customer support software

Table of Contents

Tender Support - 2025 Pricing, Features, Reviews & Alternatives

What is Tender Support?

Tender Support is a customer support app that allows you to create discussion boards and public forums that can be shared with your all web visitors. Users can use this platform to discuss common issues, ask questions, talk with other users and leave feedback. VIP users can get more privileged access to certain categories and topics. Support staff can respond to discussion queries on the go from mobile devices, with the ability to send canned replies based on Echo Templates.

Tender Support allows its users to manage and organize all discussion requests and queries by organizing them into queues based on urgency and topic and assign them to specific people and teams. Tender will send reminders to you when discussions have not received a reply in a certain period of time. You can use custom CSS and JavaScript, as well as the simpler Theming tool, to customize your discussion boards to reflect your brand. The advanced reporting feature of Tender Support gives you insight into the performance of your support service.

Benefits of using Tender Support

  • Public Forums: Create a branded public forum and shared discussion space for your customers that your users can access automatically when they log into your site.

  • Organization: Send replies on the go with the mobile app, send canned replies using ECHO Templates, organize discussions into queues and apply filters, assign discussions to staff members.

  • VIPs: Set up limited access to articles, discussions and prioritize discussions from your most important users.

  • Customization: Use custom CSS and JavaScript, as well as Theming, to ad your colors and logo to your discussion site.

  • Advanced Reporting: Track and view incoming discussions by week, month or year. See data such as response time, responder name, and resolution time.
  • Starting from

    9

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    Tender Support's features

    Features rating:

    Knowledge Base Management
    Live Chat
    Macros/Templated Responses
    Prioritization
    Real-Time Chat
    Self Service Portal
    Support Ticket Management

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    Tender Support pricing

    Value for money rating:

    Starting from

    9

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    Tender Support integrations (4)

    Integrations rated by users

    We looked through 1 user reviews, to identify which products are mentioned as Tender Support integrations, and what is the users perception.

    Slack logo
    Slack

    Integration rating: 3.0 (1)

    more details in the notifications and probably add some functions for manage and change the tickets status

    AC

    Aldo Caballero

    IT

    Other top integrations

    Tender Support support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Webinars

    Tender Support reviews

    Overall rating

    4.0

    /5

    1

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10
    Rating distribution

    5

    4

    3

    2

    1

    0

    1

    0

    0

    0

    Tender Support FAQs

    Q. What type of pricing plans does Tender Support offer?

    Tender Support has the following pricing plans:
    Starting from: $9.00

    These products have better value for money


    Q. Who are the typical users of Tender Support?

    Tender Support has the following typical customers:
    Mid Size Business, Small Business


    Q. What languages does Tender Support support?

    Tender Support supports the following languages:
    English


    Q. Does Tender Support support mobile devices?

    Tender Support supports the following devices:
    Android


    Q. Does Tender Support offer an API?

    No, Tender Support does not have an API available.


    Q. What level of support does Tender Support offer?

    Tender Support offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

    Related categories