Tender Support Pricing, Features, Reviews & Comparison of Alternatives

Tender Support

Customer support software

  0 reviews

Tender Support overview

Tender Support is a customer support app that allows you to create discussion boards and public forums that can be shared with your all web visitors. Users can use this platform to discuss common issues, ask questions, talk with other users and leave feedback. VIP users can get more privileged access to certain categories and topics. Support staff can respond to discussion queries on the go from mobile devices, with the ability to send canned replies based on Echo Templates.

Tender Support allows its users to manage and organize all discussion requests and queries by organizing them into queues based on urgency and topic and assign them to specific people and teams. Tender will send reminders to you when discussions have not received a reply in a certain period of time. You can use custom CSS and JavaScript, as well as the simpler Theming tool, to customize your discussion boards to reflect your brand. The advanced reporting feature of Tender Support gives you insight into the performance of your support service.
tenderapp.com

Pricing

Starting from
$9
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, United Kingdom

Supported languages

English
Tender Support screenshot: Public forums in Tender SupportIntroduction to Tender SupportTender Support screenshot: Tender Support single sign onTender Support screenshot: Customize your platform in Tender SupportTender Support screenshot: Discussion activity filters in Tender SupportTender Support screenshot: Setting assignments in Tender SupportTender Support screenshot: Queuing requests in TenderSupportTender Support screenshot: Replying to dicussions in TenderSupportTender Support screenshot: Replying to issues on mobile with TenderSupportTender Support screenshot: Discusson areas in TenderSupportTender Support screenshot: TenderSupport discussion activity reports

Tender Support reviews

There are currently no reviews of Tender Support.
 

Tender Support pricing

Starting from
$9
Pricing options
Free trial
Subscription
View Pricing Plans

Free for 14 Days

Starter: $9

Standard: $49

Pro: $99

Tender Support features

Prioritizing

API (166 other apps)
Activity Dashboard (81 other apps)
Automatic Notifications (81 other apps)
CRM Integration (72 other apps)
Chat (162 other apps)
Contact History (70 other apps)
Customizable Branding (73 other apps)
Email Integration (74 other apps)
Instant Messaging (84 other apps)
Knowledge Base (99 other apps)
Monitoring (80 other apps)
Multi-Channel Communication (72 other apps)
Real Time Monitoring (58 other apps)
Reporting & Statistics (93 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (71 other apps)
Third Party Integration (97 other apps)
Ticket Management (64 other apps)
Workflow Management (65 other apps)

Additional information for Tender Support

Key features of Tender Support

  • Collect support requests
  • Send & receive support issues
  • Embed a widget on your site
  • Public forums and discussion boards
  • Reply on the Go
  • Canned replies
  • Create and assign queues
  • Set tasks and assignments
  • Reminders and activity filters
  • Limited and VIP access for clients
  • Custom branding options
  • Create a searchable knowledgebase
  • Autosuggest request answers
  • Smart email autoresponses
  • Synchronize customer issues with tickets
  • Assign a discussion
  • Email commands
  • Dashboard
  • Advanced Reporting
  • Single Sign-on
View All Features

Benefits

Public Forums: Create a branded public forum and shared discussion space for your customers that your users can access automatically when they log into your site.

Organization: Send replies on the go with the mobile app, send canned replies using ECHO Templates, organize discussions into queues and apply filters, assign discussions to staff members.

VIPs: Set up limited access to articles, discussions and prioritize discussions from your most important users.

Customization: Use custom CSS and JavaScript, as well as Theming, to ad your colors and logo to your discussion site.

Advanced Reporting: Track and view incoming discussions by week, month or year. See data such as response time, responder name, and resolution time.