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Tender Support

Customer support software

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Tender Support Alternatives

How do Tender Support alternatives compare?

Zendesk and Zoho Desk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Tender Support to its top 100 alternatives, Slack has the highest rating, with Salesforce Sales Cloud as the runner-up, and Tender Support ranking 98th place. Slack has the most reviews with a total of 20,800, while Tender Support has 0. Users say Slack tops the list for value for money followed by Salesforce Sales Cloud, while Tender Support comes in 98th. Users also say Slack and Wix are the easiest to use, while Tender Support takes 98th place.

What are the top 5 alternatives to Tender Support?


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Features


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Tender Support

Zendesk

4.4
(2.6K)

Service-first CRM company that builds support & sales tools

Features

Total

8

177

8

features in common

8

features in common

Zendesk's unique features

  • Call Routing

  • Health Score

  • Queue Management

  • Email Templates

Tender Support's unique features

  • No unique features

Starting from

$19/month

Value for money

4.1

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

8

143

8

features in common

8

features in common

Zoho Desk's unique features

  • Real Time Analytics

  • Role-Based Permissions

  • Personalization

  • Real Time Data

Tender Support's unique features

  • No unique features

Starting from

$14/month

Value for money

4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

Features

Total

3

89

8

features in common

3

features in common

Sprinklr's unique features

  • Rules-Based Workflow

  • Surveys & Feedback

  • Social Advertising

  • Activity Planning

Tender Support's unique features

  • Workflow Configuration

  • Self Service Portal

  • Real-Time Chat

  • Live Chat

Value for money

3.9

What users say about Sprinklr's value for money

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Celexsy A.

eDesk

4.5
(44)

The World's #1 eCommerce Help Desk

Features

Total

7

30

8

features in common

7

features in common

eDesk's unique features

  • API

  • Customizable Templates

  • Workflow Management

  • Performance Metrics

Tender Support's unique feature

  • Prioritization

Value for money

4.2

What users say about eDesk's value for money

XSellco was an amazing find for us. It does everything we need to be organized and successful.

AR

Anonymous Reviewer

I like that the interface is very easy to use. It helps me to seamless manage my customer service across all of the online marketplaces.

AR

Anonymous Reviewer

Slack

4.7
(20.8K)

A single place for team communication and workflows

Features

Total

3

75

8

features in common

3

features in common

Slack's unique features

  • Two-Factor Authentication

  • Chat/Messaging

  • Task Management

  • Real Time Notifications

Tender Support's unique features

  • Knowledge Base Management

  • Macros/Templated Responses

  • Support Ticket Management

  • Self Service Portal

Starting from

$8/month

Value for money

4.5

What users say about Slack's value for money

I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.

AR

Anonymous Reviewer

Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.

AR

Anonymous Reviewer

HappyFox Chat

4.5
(17)

Premium live chat software

Features

Total

1

22

8

features in common

1

features in common

HappyFox Chat's unique features

  • Chat/Messaging

  • Transcripts/Chat History

  • SMS Messaging

  • Virtual Assistant

Tender Support's unique features

  • Knowledge Base Management

  • Workflow Configuration

  • Self Service Portal

  • Real-Time Chat

Starting from

$29.99/month

Value for money

4.5

What users say about HappyFox Chat's value for money

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

6

113

8

features in common

6

features in common

Quiq Messaging's unique features

  • Visual Analytics

  • Real-time Consumer-facing Chat

  • Multi-Language

  • CRM

Tender Support's unique features

  • Workflow Configuration

  • Macros/Templated Responses

Starting from

$6,000/month

Value for money

4.5

What users say about Quiq Messaging's value for money

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

FAQ Bot

4.7
(9)

Become FAQing amazing at customer service.

Features

Total

3

65

8

features in common

3

features in common

FAQ Bot's unique features

  • Chat Transcript

  • Natural Language Processing

  • Rules-Based Workflow

  • Real-time Updates

Tender Support's unique features

  • Prioritization

  • Macros/Templated Responses

  • Real-Time Chat

  • Support Ticket Management

SolarWinds Service Desk

4.6
(520)

IT Service Desk & Asset Management Software

Features

Total

7

93

8

features in common

7

features in common

SolarWinds Service Desk's unique features

  • Document Storage

  • Online Forums

  • Supplier Management

  • Device Auto Discovery

Tender Support's unique feature

  • Macros/Templated Responses

Starting from

$19/month

Value for money

4.5

What users say about SolarWinds Service Desk's value for money

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

6

93

8

features in common

6

features in common

LiveChat's unique features

  • Request Assignment

  • IT Asset Management

  • Surveys & Feedback

  • Feedback Management

Tender Support's unique features

  • Prioritization

  • Workflow Configuration

Starting from

$16/month

Value for money

4.5

What users say about LiveChat's value for money

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

NICE CXone

4.2
(507)

Cloud Contact Center Software

Features

Total

7

117

8

features in common

7

features in common

NICE CXone's unique features

  • Call Routing

  • Request Assignment

  • Auto-Responders

  • File Transfer

Tender Support's unique feature

  • Prioritization

Starting from

$100/month

Value for money

4.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Features

Total

7

96

8

features in common

7

features in common

LiveHelpNow's unique features

  • Request Assignment

  • Behavior Tracking

  • Social Media Monitoring

  • Call Recording

Tender Support's unique feature

  • Prioritization

Starting from

$21/month

Value for money

4.7

What users say about LiveHelpNow's value for money

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

8

119

8

features in common

8

features in common

Freshdesk's unique features

  • Customer Segmentation

  • Network Monitoring

  • Tagging

  • Customer Database

Tender Support's unique features

  • No unique features

Starting from

$18/month

Value for money

4.4

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

Features

Total

3

46

8

features in common

3

features in common

HelpOnClick's unique features

  • Customizable Fields

  • Auto-Responders

  • Chat/Messaging

  • Transcripts/Chat History

Tender Support's unique features

  • Prioritization

  • Macros/Templated Responses

  • Real-Time Chat

  • Support Ticket Management

Starting from

$7.2/month

Value for money

4.6

What users say about HelpOnClick's value for money

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Features

Total

7

75

8

features in common

7

features in common

HappyFox Help Desk's unique features

  • Communication Management

  • Text Editing

  • Customer Segmentation

  • Customer Complaint Tracking

Tender Support's unique feature

  • Prioritization

Starting from

$29/month

Value for money

4.5

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

Bitrix24

4.0
(479)

100% free CRM, collaboration and communication tool suite

Features

Total

7

357

8

features in common

7

features in common

Bitrix24's unique features

  • Shared Contacts

  • Dependency Tracking

  • Capacity Management

  • Brainstorming

Tender Support's unique feature

  • Macros/Templated Responses

Starting from

$49/month

Value for money

4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Vision Helpdesk

4.6
(28)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

8

123

8

features in common

8

features in common

Vision Helpdesk's unique features

  • Financial Management

  • Geotargeting

  • Network Monitoring

  • Activity Dashboard

Tender Support's unique features

  • No unique features

Starting from

$8/month

Value for money

4.4

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

8

165

8

features in common

8

features in common

LiveAgent's unique features

  • Discussions / Forums

  • Caller ID

  • Feedback Management

  • Multi-Channel Communication

Tender Support's unique features

  • No unique features

Starting from

$15/month

Value for money

4.7

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

HarmonyPSA

4.5
(22)

The next generation of professional services automation.

Features

Total

7

306

8

features in common

7

features in common

HarmonyPSA's unique features

  • Reminders

  • Service Catalog

  • Multi-Period Recurring Billing

  • Interaction Tracking

Tender Support's unique feature

  • Real-Time Chat

Starting from

$65/month

Value for money

4.4

What users say about HarmonyPSA's value for money

Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Sophie L.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

AF

Alex F.

Salesforce Service Cloud

4.4
(523)

Customer Service & Field Service Management Solutions

Features

Total

8

177

8

features in common

8

features in common

Salesforce Service Cloud's unique features

  • Performance Management

  • Event Triggered Actions

  • Quality Assurance

  • Audit Trail

Tender Support's unique features

  • No unique features

Value for money

4.1

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

JIRA Service Management

4.4
(274)

The only ITSM solution built on the Jira platform

Features

Total

6

95

8

features in common

6

features in common

JIRA Service Management's unique features

  • License Management

  • Auto-Responders

  • Customizable Reports

  • Multi-Language

Tender Support's unique features

  • Macros/Templated Responses

  • Live Chat

Starting from

$20/month

Value for money

4.2

What users say about JIRA Service Management's value for money

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

Features

Total

6

73

8

features in common

6

features in common

InvGate Service Desk's unique features

  • Document Storage

  • SSL Security

  • Workflow Management

  • Activity Tracking

Tender Support's unique features

  • Live Chat

  • Real-Time Chat

Value for money

4.5

What users say about InvGate Service Desk's value for money

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

elevio

4.6
(27)

Self-service support & customer education platform

Features

Total

5

83

8

features in common

5

features in common

elevio's unique features

  • Service Level Agreement (SLA) Management

  • Predictive Analytics

  • Reporting/Analytics

  • Multi-Language

Tender Support's unique features

  • Prioritization

  • Macros/Templated Responses

  • Workflow Configuration

Starting from

$79/month

Value for money

4.6

What users say about elevio's value for money

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Front

4.5
(211)

One place to take care of all your customers

Features

Total

7

116

8

features in common

7

features in common

Front's unique features

  • Employee Database

  • Signature Management

  • Task Management

  • Workflow Management

Tender Support's unique feature

  • Prioritization

Starting from

$19/year

Value for money

4.2

What users say about Front's value for money

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

CS

Courtney S.

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

ConnectWise Control

4.7
(1.7K)

Remote meeting platform for resolving customers' queries

Features

Total

4

60

8

features in common

4

features in common

ConnectWise Control's unique features

  • Search/Filter

  • Session Transfer

  • Email Invitations & Reminders

  • Monitoring

Tender Support's unique features

  • Prioritization

  • Macros/Templated Responses

  • Workflow Configuration

  • Support Ticket Management

Starting from

$29/month

Value for money

4.6

What users say about ConnectWise Control's value for money

How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.

JA

Jacob A.

With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.

BM

Broc M.

Genesys Cloud CX

4.2
(120)

Mobile optimized cloud call center with multichannel routing

Features

Total

6

121

8

features in common

6

features in common

Genesys Cloud CX's unique features

  • CRM

  • Call Scheduling

  • Feedback Management

  • Power Dialer

Tender Support's unique features

  • Prioritization

  • Workflow Configuration

Starting from

$75/month

Value for money

3.9

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

HaloPSA

4.8
(17)

HaloPSA brings everything an MSP needs into one location.

Features

Total

6

149

8

features in common

6

features in common

HaloPSA's unique features

  • Real Time Analytics

  • Email Alerts

  • Project Time Tracking

  • SSL Security

Tender Support's unique features

  • Workflow Configuration

  • Macros/Templated Responses

Starting from

£29/month

Value for money

4.6

What users say about HaloPSA's value for money

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.

AS

Andy S.

From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.

Matthew R.

Supportbench

4.6
(18)

An Enterprise Customer Support Software.

Features

Total

5

64

8

features in common

5

features in common

Supportbench's unique features

  • Multi-Channel Communication

  • Document Storage

  • Interaction Tracking

  • Team Calendars

Tender Support's unique features

  • Prioritization

  • Real-Time Chat

  • Live Chat

Starting from

$45/month

Value for money

4.7

What users say about Supportbench's value for money

Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.

FS

Floyd S.

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

KR

Kim R.

Claritysoft CRM

4.5
(102)

User-friendly customer relationship management software

Features

Total

2

78

8

features in common

2

features in common

Claritysoft CRM's unique features

  • Workflow Management

  • Sales Pipeline Management

  • Search/Filter

  • Pipeline Management

Tender Support's unique features

  • Prioritization

  • Macros/Templated Responses

  • Support Ticket Management

  • Live Chat

Starting from

$39/month

Value for money

4.7

What users say about Claritysoft CRM's value for money

The customer service is OUTSTANDING and they are eager to assist with improvements and enhancements of the CRM. I am happy with this product and recommend it.

KH

Kelly H.

I like that we can set it up and customize the way we want it. I also liked that is was simple to get a fair price from Clarity and not some drawn out process with a large price tag.

Jeff H.

Dixa

4.3
(20)

Conversational Customer Service Software

Features

Total

7

83

8

features in common

7

features in common

Dixa's unique features

  • Employee Activity Monitoring

  • Reporting/Analytics

  • API

  • Inbound Call Center

Tender Support's unique feature

  • Prioritization

Starting from

$99/month

Value for money

4.2

What users say about Dixa's value for money

It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it.

Luimer D.

The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.

Dmitry M.

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Features

Total

8

102

8

features in common

8

features in common

Avochato's unique features

  • Lead Qualification

  • Collaboration Tools

  • Dynamic Content

  • Commission Management

Tender Support's unique features

  • No unique features

Value for money

4.6

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Take Control

4.3
(15)

Collaborative remote access solution

Features

Total

5

34

8

features in common

5

features in common

Take Control's unique features

  • Diagnostic Tools

  • Audit Management

  • Reporting/Analytics

  • Surveys & Feedback

Tender Support's unique features

  • Prioritization

  • Macros/Templated Responses

  • Workflow Configuration

Value for money

4.2

What users say about Take Control's value for money

The UI is ugly, and there are no way to start a chat for yourself, you have to receive a message from support to start chatting, and the buttons for showing/hiding the chat are not very visible.

AR

Anonymous Reviewer

Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.

KW

Kelly W.

HelpCrunch

4.8
(175)

Customer Communication tool for Support, Marketing & Sales

Features

Total

8

75

8

features in common

8

features in common

HelpCrunch's unique features

  • Communication Management

  • Geotargeting

  • Help Desk Management

  • File Transfer

Tender Support's unique features

  • No unique features

Starting from

$15/month

Value for money

4.8

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

MH

Max H.

EngageBay

4.7
(94)

Integrated sales & marketing software for growing teams

Features

Total

6

213

8

features in common

6

features in common

EngageBay's unique features

  • Dashboard

  • Email Marketing

  • Audience Targeting

  • Email Management

Tender Support's unique features

  • Prioritization

  • Self Service Portal

Starting from

$8.99/month

Value for money

4.8

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

HelpDesk

4.5
(33)

Ticketing software for effortless customer support

Features

Total

6

64

8

features in common

6

features in common

HelpDesk's unique features

  • Tagging

  • Status Tracking

  • Multi-Channel Communication

  • Task Management

Tender Support's unique features

  • Prioritization

  • Real-Time Chat

Starting from

$4/month

Value for money

4.2

What users say about HelpDesk's value for money

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

NH

Nicholas H.

HubSpot Service Hub

4.4
(118)

Cloud-based customer service solution for firms of all sizes

Features

Total

7

52

8

features in common

7

features in common

HubSpot Service Hub's unique features

  • Offline Form

  • Automated Routing

  • Meeting Management

  • Feedback Management

Tender Support's unique feature

  • Self Service Portal

Starting from

$45/month

Value for money

4.2

What users say about HubSpot Service Hub's value for money

This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.

NJ

Nicollette J.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

BOSSDesk

4.6
(96)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

6

107

8

features in common

6

features in common

BOSSDesk's unique features

  • Rules-Based Workflow

  • Support Ticket Tracking

  • Remote Access/Control

  • Forms Management

Tender Support's unique features

  • Live Chat

  • Real-Time Chat

Starting from

$19/month

Value for money

4.7

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I have had nothing but a good experience with BOSS Solutions. They offer a wealth of information and solutions that meet of needs and they have a very responsive and friendly team to work with.

MO

Maria O.

ThinkOwl

(0)

Customer service powered by AI

Features

Total

7

40

8

features in common

7

features in common

ThinkOwl's unique features

  • Case Management

  • Customer Database

  • Customer Experience Management

  • Workflow Management

Tender Support's unique feature

  • Prioritization

Gorgias

4.7
(78)

Help desk and customer service solution

Features

Total

5

66

8

features in common

5

features in common

Gorgias' unique features

  • Interaction Tracking

  • Issue Tracking

  • Transfers/Routing

  • Proactive Chat

Tender Support's unique features

  • Knowledge Base Management

  • Self Service Portal

  • Prioritization

Starting from

$60/month

Value for money

4.5

What users say about Gorgias' value for money

The ease of use and the ability to handle support tickets has been fantastic. The company is innovative and takes their customer needs and suggestions seriously.

BN

Brittney N.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

ngDesk

4.5
(11)

Ticket management for customer service and support teams

Features

Total

7

48

8

features in common

7

features in common

ngDesk's unique features

  • Chat/Messaging

  • Collaboration Tools

  • Customizable Fields

  • IT Asset Management

Tender Support's unique feature

  • Prioritization

Value for money

4.8

What users say about ngDesk's value for money

Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.

VG

Vassilis G.

All our customers are very happy with our turn around time and that increased number of customers and their trust in us. Being a ticketing platform initially its growing as a complete CRM.

SS

Sharath S.

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

Features

Total

7

103

8

features in common

7

features in common

Capacity's unique features

  • Email Management

  • Auto-Responders

  • Text Editing

  • Attended Automation