Tender Support Customer support software 0 reviews Alternatives to Tender Support
Explore a recommended list of Tender Support alternatives for your business in 2020. Compare alternatives to Tender Support side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
Internal & external knowledge base and forum management platform
Customer service software from Microsoft
Centralize, assign, and track helpdesk requests with Mojo.
What users mention about Mojo Helpdesk See all reviews I love our Mojo Help Desk, its so easy to manage and easy to access. I wish in the reporting tool there was a way to export reports, if there is please let me know. Essentially, I really think this is a fantastic product, very user friendly, but could use some work on the management portion. It is well worth the monthly fee and I shopped quite heavily. Every now and then a new feature will appear, which is very pleasing and useful. If you have a small to mid-size team and want good value, this is definitely the tool for you.
Ticket management for customer service and support teams
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
AI-based customer service management solution
Help desk and ticketing solution for customer service
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Live Chat Software and Virtual agent for SMBs
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Ticketing software for effortless customer support
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great. What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Customer service platform for asynchronous messaging
Artificial Intelligence-based knowledge management solution
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Collaborative remote access solution
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Call center software for outbound sales & BPO teams
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Gladly is a Cloud-based customer service platform
The Customer Friendship Platform
Returns management and product service tracking solution
Artificial intelligence (AI)-based chatbot creation platform
Employee & client experience management for contact centers
AI-powered customer engagement platform
Premium live chat software
Multi-channel Customer Communication Platform
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business. It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.
Marketing, customer service & lead management software
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Call center CRM-integrated software
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. Affordable solution but needs to work on its software for better reliability and performance. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
In-app feedback platform for collecting NPS data
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.
Modern Phone System for customer support & sales
Helpdesk & Project Management Software - in one application
IT support management system & help desk
Help desk and IT asset management solution
Service desk software with self-service web portal support
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions. Chris has been more than supportive and quick to respond, which I appreciate. SupaDESK is great if you understand the importance of Service Delivery.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
Help desk solution for enhancing customer support
Help desk management solution
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. Simple and effective product, great value for the business with easy adaptation and good additives. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application. Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
ITIL Certified IT Service and Asset Management Solution
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
Deliver an unforgettable customer experience.
What users mention about Teamwork Desk See all reviews Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters. Ease of use, great tracking abilities, exporting as Excel documents, good customer support. Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
Business management solution for IT departments & MSPs
Helpdesk and Ticketing solution for businesses of all sizes
Help desk & service management
What users mention about TOPdesk See all reviews The New Asset Management module has been a great innovation and is very simple to set up and configure. Overall this product is easy to use and will support all processes that an organization may use. We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side. Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.
IoT-enabled IWMS. Facility, real estate & workplace solution
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone. My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
Unified project management & help desk software
Ticketing, powered by your Slack conversations
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Alerting and on-call management for always-on services
What users mention about Opsgenie See all reviews The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team. I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage.
Knowledge management platform
What users mention about SABIO See all reviews You con integrate the program in many ways to optimize the Value and acceptance. The strength of this program is the simple Text and the tree (if good on Logical structured). Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it. The support is very reliable and above average competent.
Survey & Feedback Software to Collect Customer Insights
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Real conversations in real-time
What users mention about Comm100 Live Chat See all reviews It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of. Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous. I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.
Build your bot now, no coding required.
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Its been pretty good, the best QA buddy system that we've had yet.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
QuickBooks inventory management software for SMBs
What users mention about Acctivate See all reviews This is an excellent product that is from an equally excellent vendor whose attention to customer service and details are superb. The biggest challenge with Acctivate is that it seems to crash for no obvious reason and sometimes with no warning. When this happens, whatever is being worked on is lost. I appreciate the ability to build just the right set of modules for what we need and particularly like its ability to handle our complicated inventory system.
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage. Amazing, very helpful, and a great new-age way to give our guests the best service.
Help Desk, ITSM, service, and support management for SMBs
Collaborative inbox for all communication channels.
End-to-end omnichannel customer experience management