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Text Request vs Wati Comparison (2026)

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4.7

Viber

4.4

4.7

Good recommendations?

Text Request

Wati

Overview

Upgrade your business number with SMS scheduling, appointment reminders, and more using the best texting software for small businesses.

The Agentic Customer Engagement Platform built for Revenue Growth

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

47.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

1.1K

854

257

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.6

207

163

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

Pros

“What I like best about Text Request is that as an agency, we can plan ahead and send mass text messages in order to create engagement with our customers.”

Anette D.

Customer Service Rep

“The ability to send bulk messages, schedule texts, and set up automated campaigns has significantly improved how I interact with clients.”

Monisha R.

Admin

“The ability to quickly and effectively reach associates, streamlines communication, ensuring messages are delivered and received in real-time.”

Erica R.

Recruiter

Pros

“This enables us to develop next-level WhatsApp flows, templates and customer journeys while also maintaining a personalized experience.”

yossi o.

Owner

“It has all the features which are required for broadcast, automation, chat, chatbot and API Integrations.”

Siddharth C.

Founder

“It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions.”

Jasvinder S.

Real Estate

Cons

“The bad thing is that it does not refresh automatically when making a change and sometimes it freezes when I use copy and paste on several open pages.”

gerardo p.

AGENT SALES

“I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult.”

Jacob C.

Instructor

“I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification.”

Mellissa C.

Instructor

Cons

“They the take the using of robots to reply so serious you wont be able to talk to an agent unless you pay them more, no way to manually cancell the service.”

EDUARDO T.

CEO

“Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand.”

Jasvinder S.

Real Estate

“The lack of transparency and poor communication makes it very hard to trust this company, especially for businesses relying on real-time messaging.”

Tarek M.

manager