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Viber vs Wati Comparison (2026)

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4.7

Text Request

4.6

Good recommendations?

Viber

Wati

Overview

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

The Agentic Customer Engagement Platform built for Revenue Growth

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

2.2K

1.3K

439

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

4.6

207

163

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

Pros

“Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime.”

Jessee G.

Director of Media

“Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool.”

Jessee G.

Director of Media

“Its cross-platform compatibility ensures seamless use across Android, iOS, Windows, Mac, and Linux devices, allowing users to stay connected wherever they are”

taha k.

free lancer

Pros

“This enables us to develop next-level WhatsApp flows, templates and customer journeys while also maintaining a personalized experience.”

yossi o.

Owner

“It has all the features which are required for broadcast, automation, chat, chatbot and API Integrations.”

Siddharth C.

Founder

“It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions.”

Jasvinder S.

Real Estate

Cons

“The app badly lacks tools built for professional use, like calendar integrations or group statistics.”

Jack S.

A and R Coordinator at Pulse Music Group

“The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays”

Emanuele P.

Software Engineer

“At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor.”

Alan J.

Analista de Sistemas

Cons

“They the take the using of robots to reply so serious you wont be able to talk to an agent unless you pay them more, no way to manually cancell the service.”

EDUARDO T.

CEO

“Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand.”

Jasvinder S.

Real Estate

“The lack of transparency and poor communication makes it very hard to trust this company, especially for businesses relying on real-time messaging.”

Tarek M.

manager