Lime Connect vs LiveAgent

Slack

LiveChat

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Project Manager

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team.

Digital Marketing Manager & E-commerce Manager

We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.

Userlike is a great tool for providing customers with quick and efficient support.

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Canned Responses

Chatbot

Chat/Messaging

Chat Transcript

Communication Management

Configurable Workflow

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Visualization

Drag & Drop

Email Management

Feedback Management

File Sharing

For Sales/Marketing

Geotargeting

Human Handover

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Live Chat

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Proactive Chat

Push Notifications

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Screen Sharing

Search/Filter

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Video Chat

Video Support

Widgets

Workflow Management

Most reviewers indicate that Lime Connect’s free version and trial are valuable for testing, and most users consider the pricing affordable and flexible. However, some users say the trial is too short and advanced features are costly.

Value for money

Reviews for Lime Connect come from a wide variety of industries, including computer software (6% of reviewers), retail (6%), and internet (6%). The most frequent use case for Lime Connect cited by reviewers is live chat (64% of reviewers).

Open Source

Lime Connect

Web-based

Windows

Linux

Tidio

Intercom

Zendesk Suite

Free

Team

Corporate

Flex

e-commerce manager

So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage

bachelor

It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.

It was like a magic door to seamless communication opened.

Furthermore, it's very very quick to install and use it. And, above all, its pricing plans : extremely cheap and competitive with other similar tools.

Director

Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.

CEO 

There was not really a good pricing option for a small non profit

Me as the admin didn't log in each day in my admin account, and operators didn't have this alert!

The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

A little red dot under the bell icon visible only in the main administrator account was indicating the problem.

Unforgivable loss of clients because of the interface alerts system fault.

Just imagine how many clients we lost! As the support team explained me - your main e-mail address in the system was marked as "invalid".

doctor

It is great way to build customer relationship through live chat platform.

Shift manager 

I like how user friendly the platform is and super easy to use all around

Casting

It was easy to integrate Userlike onto our website, which I build and run myself.

offline emails from userlike chat widget!

The tutorials were terrific and made setting up a breeze.

Chat

Message Notification

Language and Automatic Answers

Client Support

Pricing

Among reviewers who comment on Lime Connect's pricing, 35% feel negative. Users say Lime Connect offers useful features and flexible plans for small businesses and startups. However, they feel pricing is high for smaller companies, and some essential features are only available in larger packages.

Small Business and Startups

User Interface

Integrations

Mid-size Business

Small Business

Large Enterprises

Freelancers

Most reviewers indicate that Lime Connect offers a free version and trial, which they find valuable for testing the software before committing to a paid plan. They appreciate that even the free version includes enough features to get started, making it suitable for small businesses and startups. Most users consider the pricing plans affordable and competitive compared to similar tools, and they like the flexibility in user allotment and features for the price. Some reviewers feel that the free trial is easy to install and provides a good experience, while others report that the paid plans include a professional tool with quality support. However, some users say the trial period is too short and lacks certain features, such as analytics and customization. Some reviewers find the pricing higher than competitors, especially for advanced features or larger teams, and they feel the free version is limited in usage. They indicate that the cost can be a drawback for small companies or those needing white-label options. Some users report that more flexibility in pricing and longer trial periods would improve value for money.

Userlike

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

data analyst

I Live agent's advanced features which make it absolutely easy and efficient to  interact with website visitors, leading to improved customer satisfaction and increased conversion ratesI like that the customer support are always active to help incases of any issues which is a major plus

Software Engineer

LiveAgent's ability to provide timely and pertinent responses has the potential to boost customer happiness and enrich the entire service experience.

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Lime Connect vs LiveAgent Comparison (2026)

Lime Connect

LiveAgent

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives