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Overview
Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
649
5
4
3
2
1
419
206
17
5
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“the option of AI support is very usefull and efficent for saving time”
alessandro n.
admin
“high management cost, especially for little and few operators managed enterprise”
alessandro n.
admin
“No call back feature.”
CF
CEDRIC F.
e-commerce manager
Pros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Cons
“So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage”
CF
CEDRIC F.
e-commerce manager
“It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.”
Jose C.
bachelor
“Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team.”
MS
Mohamed S.
Project Manager
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features77
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Brand Design Consistency
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Device Responsiveness
- Discussions/Forums
- Document Processing
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Employee Directory
- Escalation Handling
- Fax Management
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Sales/Marketing
- Forms Management
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- One-to-One Messaging
- Outbound Call Center
- PBX
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Push Notifications
- Queue Management
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Chat
- Video Support
- Widgets
- Workflow Management
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Brand Design Consistency
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Device Responsiveness
- Discussions/Forums
- Document Processing
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Employee Directory
- Escalation Handling
- Fax Management
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Sales/Marketing
- Forms Management
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- One-to-One Messaging
- Outbound Call Center
- PBX
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Push Notifications
- Queue Management
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Chat
- Video Support
- Widgets
- Workflow Management
Integrations
- Total integrations31
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- Capsule
- CentralStationCRM
- ChargeDesk
- ClickUp
- Cloudflare
- Dropbox
- FlowHunt
- Freshdesk
- GetResponse
- GitHub
- Google Analytics 360
- Google Workspace
- Help Scout
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jimdo
- Jira
- Klaviyo
- Lime CRM
- Microsoft 365
- Nicereply
- Pipedrive
- Pipeline CRM
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- TYPO3
- Talkdesk
- Telegram
- Trello
- Twilio
- Twitter/X
- UserVoice
- Viber
- Wix
- WooCommerce
- WordPress
- Zapier
- Zendesk Suite
- Total integrations30
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- Capsule
- CentralStationCRM
- ChargeDesk
- ClickUp
- Cloudflare
- Dropbox
- FlowHunt
- Freshdesk
- GetResponse
- GitHub
- Google Analytics 360
- Google Workspace
- Help Scout
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jimdo
- Jira
- Klaviyo
- Lime CRM
- Microsoft 365
- Nicereply
- Pipedrive
- Pipeline CRM
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- TYPO3
- Talkdesk
- Telegram
- Trello
- Twilio
- Twitter/X
- UserVoice
- Viber
- Wix
- WooCommerce
- WordPress
- Zapier
- Zendesk Suite
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