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Zendesk vs Atera Comparison
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Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much more!...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$79/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
1,319
889
237
43
34
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
Ticket handling is great, and the way everything links together is amazing. The ability to search across the whole platform (documentation, tickets, users) all at once, is fantastic.
It's a very easy to use with very good features that really help make the job much easier. I really learned a lot thanks to it, becaus zendesk helps me know my applicacion even better.
The experience with Zendesk is very good, it has helped me to better organize the incidents, give them priority and also be able to obtain very good statistics to analyze the work of the team.
Pros
Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations.
My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.
Cons
I dislike that unless you are communicating within the actual Zendesk software with your admin/technical support team, it comes through as a confusing email thread that is hard to follow.
Its routing function is slow, and it is not automatable. Another problem is (ironically) your tool for managing and tracking problems, it's slow.
I haven't found any problem with this app at the moment. I think it fits our needs at the moment, I will update my review if I ever find a problem.
Cons
The lack of a mobile device app. Inability to have down servers create notifications until they check back in.
Will the features for automation were there, I found that the agent constantly stopped checking in and also the admin portal was sluggish.
There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.
Key features
- Total features98
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Anti Virus
- Application Integration
- Archiving & Retention
- Assessment Management
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automated Billing
- Automatic Backup
- Automatic Notifications
- Benchmarking
- Billable Hours Tracking
- Business Analysis
- CRM Integration
- Call Recording
- Call Routing
- Caller ID
- Chat
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Conditional Logic
- Configurable Workflow
- Contact History
- Content Filter
- Custom Fields
- Custom Forms
- Customer Accounts
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Logs
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Transfer
- Filtered Views
- Forms Management
- IVR / Voice Recognition
- Instant Messaging
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Patch Management
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Remote Access
- Remote Control
- Remote Monitoring
- Reporting & Statistics
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Self Service Portal
- Server Monitoring
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integration
- Timer
- Two-Factor Authentication
- Uptime Monitoring
- Web Forms
- Widgets
- Workflow Management
- Total features33
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Anti Virus
- Application Integration
- Archiving & Retention
- Assessment Management
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automated Billing
- Automatic Backup
- Automatic Notifications
- Benchmarking
- Billable Hours Tracking
- Business Analysis
- CRM Integration
- Call Recording
- Call Routing
- Caller ID
- Chat
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Conditional Logic
- Configurable Workflow
- Contact History
- Content Filter
- Custom Fields
- Custom Forms
- Customer Accounts
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Logs
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Transfer
- Filtered Views
- Forms Management
- IVR / Voice Recognition
- Instant Messaging
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Patch Management
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Remote Access
- Remote Control
- Remote Monitoring
- Reporting & Statistics
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Self Service Portal
- Server Monitoring
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integration
- Timer
- Two-Factor Authentication
- Uptime Monitoring
- Web Forms
- Widgets
- Workflow Management
Integrations
- Total integrations865
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations11
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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Zendesk vs. Atera
See how Zendesk and Atera stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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