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LiveChat vs Zendesk Suite Comparison (2026)

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LiveChat

Zendesk Suite

Overview

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

1.7K

1.2K

429

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.4

2.2K

1.3K

318

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

Pros

“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”

Brian S.

Director

“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”

Jenna O.

Digital Marketer

“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”

David M.

Analyst

Pros

“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”

Sonu P.

Systems Analyst

“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”

Tushar G.

Cloud Engineer

“The ability to customise workflows and automate parts of the process is especially helpful, and the reporting tools make it easy to see what’s working well.”

Inamari N.

Customer Account Support

Cons

“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”

Mohammed M.

Project manager

“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”

Michela d.

Managing director

“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️”

Paul B.

Customer Experience Manager

Cons

“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”

Maisie T.

Customer Support Specialist

“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”

Musawenkosi N.

Technical Support Officer

“However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during that period. Despite multiple attempts to resolve this issue, including contacting customer support, we have encountered an unhelpful response.”

Yevgeniy K.

Data Analyst