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Inxide by Increso is a cloud-based customer communications platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.
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LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
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ClarityTel is a voice over internet protocol (VoIP) solution that helps businesses manage communication with external and internal stakeholders via online phone, virtual fax & SIP trunking. The voicemail functionality lets users receive email notifications for incoming voicemail & fax messages.
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INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.
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InfiniTalk is a cloud-based communication management platform that assists call centers with managing custom support, orders, consignments, and client communication via a unified portal. It offers features such as a real-time translator, automated phone registration, and more.
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Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.
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Increase agent productivity, customer satisfaction and case handling capacity. InGenius helps make calls more efficient by placing critical CRM insights at your agents' fingertips. Drive more successful service with one simple integration that supports unique workflows and omnichannel environments.
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Users also considered
Surfboard is a scheduling & shift planning software platform for customer support teams.
Get shift planning, scheduling, forecasting & communication in one place.
Get shift planning, scheduling, forecasting & communication in one place.
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BigProfiles is a cloud-based teleselling predictive platform designed to help BPOs, telecommunication, financial, and utility companies forecast customer’s buying propensity and measure sales performance.
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AgentCubed is a cloud-based solution designed to help insurance businesses manage leads and distribution, customer relationships, workflows automation, and more. The platform enables agents to quote on/off-exchange products, calculate premiums, compare policies, and submit applications.
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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.
Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.
Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.
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QwikDial is cloud-based predictive/preview dialing software for ARM management with added features include secure payment processing and call recording.
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Neotel is a call center software that offers a suite of features designed to help businesses create a more efficient and effective call center.
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Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes
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Sabienzia is a web-based call center software for sales and customer service teams that enables digital engagement with customers through web and phone using video, voice, chat and screen sharing - without installation, across devices and from anywhere.
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It is an easy-to-use app mobile app that is designed to monitor real-time calls for Tegsoft Contact Center users. By using our Tegsoft Telescope App, it enables you to track the current status of your contact center anytime and anywhere.
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Contact Cloud is an omnichannel call center solution designed to help businesses capture leads, track calls, send or receive text messages, manage web forms, and streamline unified communications as a service (UCaaS) operations. Supervisors can route interactions based on agents' availability, queues, or location and analyze calls from email campaigns, print collateral, landing pages, TV advertisements, and other sources.
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Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.
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Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers.
When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.
When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.
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Remote Businesses, Contact Centers, Hospitals, Schools, or any business that needs to manage their teams.
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Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.
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Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance
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QualityDesk is a cloud-based contact center solution that helps sales professionals streamline customer service operations.
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