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Call Center Software - Page 8

232 software options

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Voiso

5.0
(2)

Call center software for outbound sales & BPO teams

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Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations.

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Callture

4.3
(3)

Virtual PBX software for small to medium businesses

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Virtual PBX system turns your phone into an office phone system with multiple extensions and personalized voicemail. You can record customized greeting, have an operator extension and access to online management center. You will never install any hardware or have to deal with complicated software.

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Natterbox

4.3
(3)

Global Phone System 100% native in Salesforce CRM

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Natterbox is a cloud based business telephony and voice service software for small and medium sized organizations and can be integrated with Salesforce CRM

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Ringio

3.5
(6)

Intelligent sales call handling with native CRM integration

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Ringio promises improved caller productivity with logging, lead generation, call routing and reporting features crucial to improving sales and customer support

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MiContact Center

4.0
(3)

Cloud contact center solutions

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MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

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Nixxis Contact Suite

4.5
(2)

Communication management software for cal centers

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Nixxis Contact Suite offers a phone dialer, which enables call centers of all sizes to manage calls using different dialing modes like predictive dialing. The platform offers data management tools to categorize various files and create and manage multiple marketing campaigns

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Observe.AI

4.5
(2)

AI-based call analytics platform

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Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect customer sentiments and improve agents' performance in real-time.

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OneContact CC

4.5
(2)

Omni-channel contact center management platform

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OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

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Vivocha

4.5
(2)

Next Generation Customer Interaction Platform

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Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

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KronoDesk

3.5
(4)

Powerful help desk & service management software

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KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end

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Click2Coach

4.3
(2)

Workforce optimization software for contact centers

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Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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AireContact

5.0
(1)

Multi-channel call centre software

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AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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CafeX Suite

5.0
(1)

One-click web, audio & video collaboration

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CafeX Meetings is an online video collaboration solution with HD video, live chat, screen sharing, drag-and-drop content sharing, call recording, and more

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Gladly

5.0
(1)

Gladly is a Cloud-based customer service platform

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Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

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MiaRec

5.0
(1)

Call Recording & Voice AI - Innovation in every call

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MiaRec solutions portfolio is based on an innovative call
recording architecture, offering advanced contact-center
functionality such as call recording, live monitoring,
reporting, quality management, and speech analytics.

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OTO

5.0
(1)

Speech analytics API for sentiment analysis

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OTO allows call centers 100% visibility of what is said during customer calls within 20 hours of development time.

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Whisbi

5.0
(1)

The power of Live Engagement

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Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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WinBill

5.0
(1)

IT and telecom expense management solution

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WinBill by TeleManagement Technologies is a telecom expense management solution offering tools for expense process automation, reporting, and budget management

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Xperience

5.0
(1)

Cloud-based contact center solution

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Cloud-based Contact Center Solution. Flexible and simple to use. Pay what you use.

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Zent.io

5.0
(1)

Cloud omnichannel contact center software

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Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal

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FIVE

3.0
(2)

More Leads. More Sales. More Customers.

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FIVE CRM provides businesses with tailored software solutions targeted at transforming sales & marketing and boosting the bottom line. FIVE CRM puts you in control through an array of products, whether you’re looking to take advantage of email marketing or drive sales through calling – we’ve got it covered.

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Aura Call Center Elite

3.0
(1)

Contact center management solution

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Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

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SpiceCSM

3.0
(1)

Integration Platform as a Service for contact centers

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SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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LiveOps

1.0
(1)

On-Demand Customer Service and Support Solutions

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A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.

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3C Plus

(0)

Call center software for managing telephony operations

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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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