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Best Call Center Software - Page 10

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287 software options

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InfoCision logo

InfoCision

4.5
(2)

Web-based call center and internal communication software

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InfoCision provides digital marketing solutions to companies in various industries and market sectors, helping the firms make informed decisions. Key features include email & queue management, performance metrics, real-time chat, email monitoring, automated routing, collaboration tools, and alerts.

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Nixxis Contact Suite logo

Nixxis Contact Suite

4.5
(2)

Axxelerate your customer interactions

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One of the most complete solution on the market since 2006. Our contact centre solution is flexible in terms of reporting and monitoring coupled with the most powerful dialer on the market. Database management is customizable while being RGPD compliant and third party integration is possible.

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OneContact CC logo

OneContact CC

4.5
(2)

Omni-channel contact center management platform

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OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

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SightCall logo

SightCall

4.5
(2)

Video calling support solution for Salesforce

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SightCall for Salesforce is a video calling tool designed to help agents resolve customer issues using additional visual support

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Vivocha logo

Vivocha

4.5
(2)

Next Generation Customer Interaction Platform

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Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

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tele-LOOK logo

tele-LOOK

4.5
(2)

Live Video Support and Customer Care Software

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Customer Service Support Cloud Software for easy case resolutions. No / less field service journeys as problems will be resolved via live video support

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KronoDesk logo

KronoDesk

3.5
(4)

Powerful help desk & service management software

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KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end

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Placetel logo

Placetel

3.5
(4)

All-in-one - cloud calling, team messaging & online meetings

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Placetel + Webex combines business telephony software from the cloud with the full Webex suite. Benefit from over 150 telephone system features paired with video conferences in HD, file and screen sharing, call control, instant messaging, call center functions and unified communication.

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Click2Coach logo

Click2Coach

4.3
(2)

Workforce optimization software for contact centers

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Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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Streem logo

Streem

3.7
(3)

Cloud-based AI and AR tool for remote support

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Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.

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AireContact logo

AireContact

5.0
(1)

Multi-channel call centre software

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AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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CafeX Suite logo

CafeX Suite

5.0
(1)

One-click web, audio & video collaboration

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CafeX Meetings is an online video collaboration solution with HD video, live chat, screen sharing, drag-and-drop content sharing, call recording, and more

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Conquer logo

Conquer

5.0
(1)

Revenue Engagement & Sales Acceleration

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Conquer is a revenue engagement and sales acceleration that empowers sales and service teams to be more effective at communicating with customers across email, voice, SMS, and social channels.

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ICR Evolution logo

ICR Evolution

5.0
(1)

Software for a real omnichannel experience.

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Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.

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MiaRec logo

MiaRec

5.0
(1)

Call Recording & Voice AI - Innovation in every call

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MiaRec solutions portfolio is based on an innovative call
recording architecture, offering advanced contact-center
functionality such as call recording, live monitoring,
reporting, quality management, and speech analytics.

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PBXact logo

PBXact

5.0
(1)

Cloud-hosted, commercially-supported version of FreePBX

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FreePBX Hosting is a commercially developed and supported cloud-hosted version of FreePBX, which includes additional commercial modules and feature add-ons

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Whisbi logo

Whisbi

5.0
(1)

The power of Live Engagement

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Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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LiveOps logo

LiveOps

3.0
(3)

On-Demand Customer Service and Support Solutions

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A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.

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Intermedia Contact Center logo

Intermedia Contact Center

4.0
(1)

Wherever, Whenever Customer Engagement

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Give customers the five-star experience they expect with Intermedia Contact Center. Use Intermedia's deep customer handling tools to give customers quick, personalized, convenient access to your customer-facing employees from wherever.

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Orbox logo

Orbox

4.0
(1)

Creating positive experiences through enhanced communication

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Orboxis a fully customizable IP-PBX solution, designed for any type of company that intends to manage their communications.

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Servetel logo

Servetel

4.0
(1)

Communication management solution

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Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings.

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Aura Call Center Elite logo

Aura Call Center Elite

3.0
(1)

Contact center management solution

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Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

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Odigo logo

Odigo

3.0
(1)

Odigo provides Contact Center as a Service (CCaaS) solutions

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A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

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SpiceCSM logo

SpiceCSM

3.0
(1)

Integration Platform as a Service for contact centers

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SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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3C Plus logo

3C Plus

(0)

Call center software for managing telephony operations

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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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