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Call Center Software - Page 6

232 software options

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Help Lightning

5.0
(10)

Remote assistance software to improve customer satisfaction.

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We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

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T-Max Predictive Dialer

5.0
(10)

Web-based predictive dialer for efficient outbound calling

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Complete Inbound/Outbound Call Center Solution

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ZaiConversations

4.9
(10)

Cloud-based communication solution for SMBs

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Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres

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Dixa

4.3
(19)

Conversational Customer Service Software

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Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.

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Monet Live WFO

4.4
(17)

Workforce management & optimization for contact centers

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Monet Software is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics.

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Aspect Quality Management

4.4
(15)

Call quality monitoring & management for call centers

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Evaluate customer interaction quality as assessed by all parties including supervisor, agent, and customer. Ideal for 150+ agents.

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Aspect Via

4.4
(15)

Cloud contact center and workforce optimization solution

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Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.

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CloudCall

3.9
(27)

Advanced, cloud-based computer telephony integration

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Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency.

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Helpshift

3.9
(26)

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Upcall

4.6
(11)

Outbound sales campaign & calling platform

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Upcall is a communication-driven platform designed to help marketing and sales teams have real conversations with people to engage and qualify leads with proven scripts that collect insights on the phone. Insights serve to generate new opportunities for businesses by closing more sales.

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MaxContact

4.7
(10)

Omnichannel Contact Centre Software

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MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.

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Snapforce

4.1
(20)

CRM, call center and telephony software

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Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.

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Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

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Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads.

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Netop Live Guide Chat

5.0
(7)

A secure live chat solution for customer service teams

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Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more

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8x8 Contact Center

4.0
(20)

One solution for every customer interaction.

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8x8's self-service cloud contact center provides a flexible way to engage with customers, enabling any business to deliver a positive customer experience with a complete multi-channel solution and extensive customer analytics.

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tcnp 3

4.5
(10)

Cloud-based call center solution

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TCN's unrivaled productivity with omni-channel reach. From inbound, outbound, and blended call flows TCN connects you with your customers like never before.

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Compass

5.0
(6)

Streamline processes and tasks with interactive workflows

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Feel confident that your team knows how to handle customer interactions with all of the information they need while they work. Compass gives you tools to create interactive workflows that will help your team navigate interactions or troubleshoot situations in a clear step by step format.

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AgentCubed

4.4
(10)

Lead management and CRM solution for insurance businesses

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AgentCubed is a cloud-based solution designed to help insurance businesses manage leads and distribution, customer relationships, workflows automation, and more. The platform enables agents to quote on/off-exchange products, calculate premiums, compare policies, and submit applications.

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QwikDial

4.7
(7)

Predictive Dialing solution for ARM system integration

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QwikDial is cloud-based predictive/preview dialing software for ARM management with added features include secure payment processing and call recording.

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Dialfire

4.8
(6)

Cloud-based outbound call center software

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Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more.

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QEval

4.8
(6)

Quality matters

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Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

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TalkChief

5.0
(5)

Business phone system for your modern business needs

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Whether your team works on inbound or outbound queues, create your teams, add your members, set the business hours, add DID numbers, and create the call flow routing that best meets your business. Customize your call flow with IVR, Dynamic routes, voicemail and call forwarding.

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Voicent Predictive Dialer

5.0
(5)

Call Center Predictive Dialer | Hosted Predictive Dialer

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Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers.

When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.

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LeadDesk

4.7
(6)

Clear and Efficient Sales and Customer Service Software

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LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

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AuguTech

4.8
(5)

Hosted predictive dialer & integrated PBX phone system

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AuguTech is a predictive dialer solution that helps improve marketing campaign effectiveness via an automated dialing process, voice messaging and CRM

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