App comparison

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Customer Service
Page 10

Customer Service Software with Activity Tracking (2026) - Page 10

Last updated: April 2026

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All apps

Leaders

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Features

Real-Time Notifications(176)

Email Management(183)

Support Ticket Management(169)

Task Management(109)

Customer Database(163)

Activity Tracking

Integrated with

Shopify(58)

Microsoft Outlook(44)

Google Workspace(18)

WooCommerce(27)

Microsoft 365(27)

Pricing model

Free(56)

Open Source(9)

Free Trial(159)

One Time License(3)

Subscription(207)

Devices supported

Mac(127)

iPad(102)

Android(119)

Linux(102)

Web-based(239)

iPhone(115)

Windows(148)

Organization types

Small Business(227)

Non Profit(135)

Large Enterprises(226)

Public Administrations(123)

Freelancers(98)

Mid Size Business(226)

User rating

All Reviews

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239 software options

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Mobile Service Cloud

(0)

Mobile Service Cloud, for frictionless service experiences

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Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

Manhattan Active Omni

(0)

Omnichannel Retail Software

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Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations.

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

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SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

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ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

STEPS

(0)

Cloud-based ERP solution for service businesses.

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Designed for businesses in consulting, managed services, manufacturing, and other industries, STEPS is an enterprise resource planning (ERP) solution that helps manage contracts, finances, customer data, and more. The platform provides an intelligent solution for routine proposals and streamlines the creation of service offerings. It also helps create, customize, and calculate service offerings, ensuring accurate and comprehensive documentation.

CINNOX

(0)

Humanising connections for better business

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CINNOX is a total experience platform to elevate customer and staff experiences with innovative omnichannel engagement and actionable insights.

Cordless

(0)

Improve phone support for your customers and your agents

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Modern telephony for customer support teams.

Ready to use in minutes.

Improve phone support for your customers and your agents.

Lokulus

(0)

Your AI workflow automation partner

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Lokulus' AI-driven workflow automation platform delivers cost effective and personalised customer experiences. The workflows intelligently manage, prioritise and respond to endless customer queries. If it can’t be resolved through automation, it will escalate to the right person.

KIX

(0)

Cloud-based ITSM software

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KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

etrack1

(0)

For customer centres with passionate customer service manage

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etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Haber Chat

(0)

your go-to platform for managing WhatsApp communications.

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Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

Fusion Connect CCaaS

(0)

Contact Center as a Service for customer communication

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Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.

TIKTING

(0)

TIKTING® Help Desk & Change Management System

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SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Cobbai

(0)

AI agents for customer service

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Cobbai delivers conversational AI agents that automate support, improve customer satisfaction, and enhance service experiences.