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Top Rated Customer Support Software with Knowledge base management - Page 9

Last updated: September 2026

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226 software options

Jotform AI Agents logo
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Cloud-based AI agents for customer service automation

Jotform AI Agents is a cloud-based, no-code platform for building and deploying conversational AI agents across web, phone, and social.

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Vensor AI logo
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Cloud-based AI agent platform for SMBs and enterprises

Cloud-based platform for building, deploying, and managing AI agents and automated workflows for mid-size to enterprise businesses.

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Evaline logo
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AI-powered chatbot for smarter customer support

Evalaine is an AI-powered conversational platform that helps businesses automate customer support, engage website visitors, and capture leads in real time. With smart chatbots, real-time analytics, and seamless integrations, Evalaine improves response times and enhances customer experience.

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ClearTalk logo

Innovative Solutions, Real Results

ClearTalk AI offers an advanced conversational voice AI technology that allows businesses to automate customer interactions seamlessly. With features like multilingual support, CRM integration, and real-time actions during calls, it provides a robust platform to enhance customer service and operational efficiency.

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Calldock logo
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Instantly call website visitors with AI voice agents

Calldock transforms the way businesses connect with website visitors through AI-based voice agents that deliver immediate callback conversations. Calldock enables teams to create real-time voice connections precisely when visitor interest peaks.

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Teneo logo

Conversational AI platform

Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.

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OMQ logo
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Customizable, AI-powered customer service

OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

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Kundo logo
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Customer service management system

Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

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DRUID logo
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Enhance user experience with DRUID conversational AI

DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

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ClearFeed logo
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Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

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Verascape logo
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Customer service and order tracking solution for businesses

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

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Centribal logo

SaaS application that allows you to create & manage chatbots

Tool that allows you to integrate a bot with your team and turn it into a hybrid chatbot. The platform provides your chatbot with Artificial Intelligence (AI). In addition, train your chatbots thanks to NLP Natural Language Processing and make it grow as much as you want.

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Hay logo
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AI customer support automation platform

Hay.chat is source-available AI support automation that resolves tickets by executing real actions across your e-commerce and helpdesk tools. It processes refunds, tracks orders, updates addresses, and resets passwords inside the conversation without needing escalation.

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Chat360 logo
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Cloud-based conversational AI chatbot for businesses.

Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

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Agent360 logo
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AI receptionist for calls & customer support

Agent360 is an AI-powered customer support platform that provides virtual receptionist services and handles business calls around the clock. The software includes features such as appointment booking, call transfers, live chat support, ticketing, voice support, and a knowledge base. It offers omnichannel capabilities and integrates with CRM systems, email, and messaging platforms through APIs and webhooks.

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Heyloha logo
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Cloud-based conversational AI for customer engagement

Heyloha is a cloud-based, AI-powered customer engagement platform offering conversational AI and chat automation for businesses.

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HelpLane logo
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AI powered unified customer support platform

HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

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Chatiex AI logo
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AI chatbot & ticketing platform for support

Chatiex is an AI-powered customer support platform that combines chatbot functionality, ticketing systems, and email management in a unified interface. The software allows businesses to train AI chatbots using various data sources including PDFs, videos, images, and website content without coding requirements. It integrates with platforms such as Shopify, WordPress, Wix, and Webflow, and includes features like human chat intervention, customizable branding, and multi-language support.

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Ringly logo
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AI phone agent for Shopify customer support

Ringly is an AI phone support solution for Shopify stores, using an AI agent named Seth to handle customer service calls. It integrates with Shopify to check order statuses, process returns, answer product questions, and provide policy details. Seth can escalate calls to human agents when needed, allowing businesses to keep their phone numbers and workflows while tracking call resolution rates and performance metrics.

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Ayudo logo
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AI powered customer support automation platform

AI-powered customer support platform that automates L0 queries, escalates issues to L1/L2 with full context, and manages customer conversations across chat, email, messaging, and voice.

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Creative Desk logo
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IT support ticket management solution

Creative Desk is a help desk management software that enables customers to submit issues as tickets through web or mobile applications. The software allows departments within organizations to resolve tickets and respond to queries, with notifications delivered via email. It features automated ticketing processes and data control capabilities designed to support end-user clients, help desk staff, and management teams.

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BOTNATION AI logo
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Artificial intelligence (AI)-based chatbot creation platform

BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

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Namiru AI logo
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Cloud-based AI chat widget for SMB websites

Cloud-based AI chat widget for SMBs that auto-crawls a website URL to handle customer support, lead capture, and appointment booking.

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EvoAI logo
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Cloud AI platform for DTC ecommerce brands

Cloud-based AI platform for DTC ecommerce brands that unifies sales, support, and site search into a single system with shared shopper.

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etrack1 logo
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For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

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