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Customer Support
Knowledge base management

Top Rated Customer Support Software with Knowledge base management - Page 9

Last updated: November 2026

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Knowledge Base Management

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251 software options

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Joble

(0)

AI customer-engagement platform for businesses.

AI customer-engagement platform across phone, website, WhatsApp, email and SMS. Built for businesses of 5 to 50 people.

i-net HelpDesk

(0)

Streamline Support with Intelligent Ticketing

i-net HelpDesk organizes customer requests through tickets, forms, and automated workflows. A knowledge base supports self-service, while optional AI provides summaries and suggested replies. The Messengers plugin connects Telegram, WhatsApp, Instagram, and Facebook Messenger.

TradeRing

(0)

Cloud-based AI receptionist for UK trades businesses

Cloud-based AI phone receptionist for UK trades businesses that answers calls around the clock, qualifies leads, and books jobs.

Maven AGI

(0)

Cloud-based enterprise AI customer support platform

Maven AGI is a cloud-based enterprise AI agent platform automating customer support across chat, email, voice, and web for mid-market.

Conversational AI Cloud

(0)

Conversational AI Cloud for automated customers service

Let your customer support be available 24/7 with Conversational AI Cloud. Boost your efficiency and become more productive as an customer service team by building your own advanced virtual assistants such as AI chatbots, voicebots, and much more, and automating what can be automated.

AskSpot

(0)

Cloud AI sales & support agent for e-commerce

Cloud-based AI sales and support agent for e-commerce retailers, automating chat, inbox triage, product discovery, and post-sale.

Sympoq

(0)

SaaS help desk software for agile teams and startups

SympoQ is a SaaS solution with AI-driven support ticketing system, AI chatbot, a knowledge base, and live chat features agile teams and startups use to provide automated customer support.

Cobbai

(0)

AI agents for customer service

Cobbai’s AI agents assist support teams by automating responses, routing tickets, and delivering actionable insights to improve efficiency.

IrisAgent

(0)

AI for every customer conversation, grounded in your truth.

IrisAgent is an AI customer support automation platform that resolves conversations across chat, email, voice, and WhatsApp. Unlike generic chatbots, it grounds every response in your knowledge base, past tickets, and connected systems, so answers stay accurate and on-brand.

Deploys in 24 hours.

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

LA-GEC

(0)

Cloud SaaS mail & activity management platform

Cloud-based SaaS platform centralizing postal mail, emails, calls, and visits with workflow automation and multi-channel tracking.

Tend

(0)

Cloud helpdesk for small IT teams and MSPs

Cloud-based helpdesk for small IT teams and MSPs, combining tickets, SLAs, asset tracking, billing, and a passwordless customer portal.

Kavuo

(0)

Business software solution for organizations

Kavuo is a business software solution designed to help organizations manage operations and improve workflow efficiency.

WIZ.AI

(0)

Enterprise voice AI platform for contact centers

Cloud and on-premises enterprise voice AI platform automating inbound and outbound contact center operations for mid-market and large.

AI receptionist for small businesses

(0)

Cloud-based AI phone receptionist for small businesses

Cloud-based AI phone assistant for small businesses that answers calls continuously in Dutch and English, manages bookings, and routes.

Read more about AI receptionist for small businesses

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AutoZap

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Cloud-based WhatsApp automation for SMBs

Cloud-based WhatsApp automation platform for SMBs with AI customer service, pipeline CRM, bulk messaging, and scheduling.

Tend Service Desk

(0)

Cloud service desk for small IT & MSP teams

Cloud-based service desk for small IT teams and MSPs, consolidating tickets, SLAs, asset tracking, billing, and a passwordless.

MindX Service AI

(0)

AI-based customer support solution

MindX Service AI is an intelligent, fully agentic customer support platform that powers 24/7, human-like assistance—automating up to 80% of inquiries, boosting agent productivity, and elevating customer loyalty.

Jotform AI Agents

(0)

Cloud-based AI agents for customer service automation

Jotform AI Agents is a cloud-based, no-code platform for building and deploying conversational AI agents across web, phone, and social.

Vensor AI

(0)

Cloud-based AI agent platform for SMBs and enterprises

Cloud-based platform for building, deploying, and managing AI agents and automated workflows for mid-size to enterprise businesses.

Evaline

(0)

AI-powered chatbot for smarter customer support

Evalaine is an AI-powered conversational platform that helps businesses automate customer support, engage website visitors, and capture leads in real time. With smart chatbots, real-time analytics, and seamless integrations, Evalaine improves response times and enhances customer experience.

Brand2Chat

(0)

Cloud-based WhatsApp CRM for SMBs & enterprises

Brand2Chat is a cloud-based WhatsApp Business API platform for SMBs and enterprises to manage multi-agent inboxes, automate chatbots.

Calldock

(0)

Instantly call website visitors with AI voice agents

Calldock transforms the way businesses connect with website visitors through AI-based voice agents that deliver immediate callback conversations. Calldock enables teams to create real-time voice connections precisely when visitor interest peaks.

OMQ

(0)

Customizable, AI-powered customer service

OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

NESecurity

(0)

Cloud-based security management platform

NESecurity is a security management platform offering monitoring, threat detection, and compliance tools for businesses seeking.