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Top Rated Customer Support Software with Knowledge base management - Page 10

Last updated: November 2026

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251 software options

Kundo logo
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Customer service management system

Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

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DRUID logo
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Enhance user experience with DRUID conversational AI

DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

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Southern Voices Answering Service logo
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Cloud-based live answering service for SMBs

Cloud-based live agent call center for SMBs and healthcare, offering message taking, appointment scheduling, and continuous live.

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WellbeingSolutions logo
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Cloud workplace wellbeing platform for NZ & AU orgs

Cloud-based, app-free workplace wellbeing platform delivering SMS check-ins, psychosocial risk assessments, and anonymous reporting.

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ClearFeed logo
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Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

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Bedel logo
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Maintenance and front desk on your WhatsApp, with AI

WhatsApp AI assistant: answers routine questions and sends every fault to whoever fixes it, with each step timed.

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Kav logo
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Answers from your own systems, not from a FAQ

Customer-facing AI assistant that reads real answers from your own business systems, with no code and human hand-off.

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Verascape logo
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Customer service and order tracking solution for businesses

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

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Hay logo
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AI customer support automation platform

Hay.chat is source-available AI support automation that resolves tickets by executing real actions across your e-commerce and helpdesk tools. It processes refunds, tracks orders, updates addresses, and resets passwords inside the conversation without needing escalation.

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Chat360 logo
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Cloud-based conversational AI chatbot for businesses.

Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

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Assembled AI logo

Cloud-based support ops platform for mid-market

Assembled AI is a customer support platform that combines autonomous AI agents for voice, chat, and email with real-time Copilot assistance for human agents. It integrates with leading help desk and CRM systems to automate workflows, reduce handle time, and scale support operations.

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Misterio logo
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AI agent for customer support and sales

Misterio is an AI agent for customer support and sales. It answers customers 24/7 in 75 languages inside your current helpdesk.

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Agent360 logo
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AI receptionist for calls & customer support

Agent360 is an AI-powered customer support platform that provides virtual receptionist services and handles business calls around the clock. The software includes features such as appointment booking, call transfers, live chat support, ticketing, voice support, and a knowledge base. It offers omnichannel capabilities and integrates with CRM systems, email, and messaging platforms through APIs and webhooks.

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Heyloha logo
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AI receptionist and chatbot for phone, chat and WhatsApp

24/7 AI receptionist for phone, website chat and WhatsApp. Answers questions, books appointments, transfers calls. From €149/month.

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HelpLane logo
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AI powered unified customer support platform

HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

Read more about HelpLane

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Chatiex AI logo
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AI chatbot & ticketing platform for support

Chatiex is an AI-powered customer support platform that combines chatbot functionality, ticketing systems, and email management in a unified interface. The software allows businesses to train AI chatbots using various data sources including PDFs, videos, images, and website content without coding requirements. It integrates with platforms such as Shopify, WordPress, Wix, and Webflow, and includes features like human chat intervention, customizable branding, and multi-language support.

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Ringly logo
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AI phone support for Shopify brands

Ringly.io is AI phone support for Shopify brands. Seth, the AI agent, answers every call 24/7 and resolves it on the call: order status, returns, subscriptions, product questions. $99/mo for 50 conversations, never per minute.

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ZapCont logo
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WhatsApp accounting service for solo MEI in Brazil

WhatsApp-based accounting assistant for solo MEI entrepreneurs in Brazil, handling tax filings and expense tracking via chat.

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Ayudo logo
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AI powered customer support automation platform

AI-powered customer support platform that automates L0 queries, escalates issues to L1/L2 with full context, and manages customer conversations across chat, email, messaging, and voice.

Read more about Ayudo

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Creative Desk logo
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IT support ticket management solution

Creative Desk is a help desk management software that enables customers to submit issues as tickets through web or mobile applications. The software allows departments within organizations to resolve tickets and respond to queries, with notifications delivered via email. It features automated ticketing processes and data control capabilities designed to support end-user clients, help desk staff, and management teams.

Read more about Creative Desk

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BOTNATION AI logo
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Artificial intelligence (AI)-based chatbot creation platform

BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

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Mella logo
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Mella: software solution for businesses

Mella is a software solution designed to support business operations with core management features across key functional areas.

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Namiru AI logo
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Cloud-based AI chat widget for SMB websites

Cloud-based AI chat widget for SMBs that auto-crawls a website URL to handle customer support, lead capture, and appointment booking.

Read more about Namiru AI

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EvoAI logo
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Cloud AI platform for DTC ecommerce brands

Cloud-based AI platform for DTC ecommerce brands that unifies sales, support, and site search into a single system with shared shopper.

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etrack1 logo
(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

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