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Top Rated Customer Support Software with Knowledge base management - Page 8

Last updated: September 2026

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226 software options

atendIA logo
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Cloud-based AI customer service automation for Brazil

Cloud-based AI customer service platform for Brazilian businesses, automating WhatsApp and multi-channel interactions with NLP.

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Helpfeel logo
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AI FAQ and chatbot platform for customer support

Helpfeel is an AI-powered knowledge platform addressing customer and internal inquiries via self-service solutions. It features intent prediction search, an AI chatbot for natural conversation, and voice of customer analytics to reduce inquiry volumes. With FAQ and ticket management, plus marketing tools for conversion optimization, it consolidates knowledge and automates responses across touchpoints for customer support and internal help desk operations.

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Alhena AI logo
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Agentic AI commerce platform for ecommerce brands

Alhena AI (formerly Gleen) is the leading AI shopping assistant for ecommerce customer support built to convert browsers into buyers and generate revenue.

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Conecto logo
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AI-powered messaging platform with live chat

Conecto is a customer messaging platform that consolidates live chat, AI chatbot capabilities, CRM, shared inbox, and analytics into a unified system. The platform features an AI agent trained on business knowledge bases that responds to customer inquiries and seamlessly hands off to human agents when needed. Conecto includes a voice-enabled chat widget, ticketing system, bot builder, knowledge base, and team performance analytics.

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Hiver in Gmail logo
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Gmail-native helpdesk for teams of all sizes

Hiver in Gmail is a cloud-based helpdesk Chrome extension converting Gmail shared inboxes into collaborative support queues for small.

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VivoChat logo
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AI powered customer support automation platform

VivoChat is an AI-powered customer support platform that automates responses to customer inquiries across multiple channels. The platform trains on business knowledge bases including documentation, FAQs, and past conversations to handle repetitive support tickets. It operates across website chat, email, WhatsApp, Telegram, and Messenger, and includes an agent marketplace where businesses can install specialized AI agents for functions like billing, onboarding, and sales.

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leezy logo
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Cloud-based AI chatbot platform for businesses

Cloud-based AI chatbot platform for businesses across industries, with custom training, multilingual support, and lead qualification.

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Giosg logo

AI-powered chat for customer service and sales teams.

Live chat with the best user experience for the agents, chat routing, workflow with real-time analytics among other superb features.

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Relish AI logo
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Personalized, AI-powered chat assistant for Shopify

Relish AI chatbot is a conversational AI-powered chatbot that automates conversations, reduces response time, delivers personalized attention, instant answers and helps reduce cart abandonment while improving store conversions and customer satisfaction.

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SOGEDES.X logo
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Cloud-based omnichannel call and contact center solution

SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

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SparrowDesk logo
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AI & Agentic Customer Support with Zoona AI

SparrowDesk is an AI-first support platform with an omnichannel inbox, AI agents, and smart tools for fast, consistent query resolution.

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Lime CRM logo

We create customer heroes, a platform for customer journeys.

Lime CRM is a platform for all your customer journeys, we help you keep all your customers, deals and campaigns in one place. With integrations to your other IT systems, Lime CRM gives you with the tools to provide exceptional customer experiences. Hosted or on your own server in EU.

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Rhythmiq logo
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No-code customer support platform

RhythmiqCX is an AI-first, no-code customer support platform that automates complex interactions through intelligent chatbots and Real-time Voice AI. Designed to handle over 60+ languages with native fluency, it transforms support workflows from simple Q&A into a high-performance decision engine tha

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i-net HelpDesk logo
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Streamline Support with Intelligent Ticketing

i-net HelpDesk is a customer support platform with intelligent ticket management, workflow automation, AI-assisted responses, self-service knowledge base, SLA tracking, and real-time collaboration. Resolve customer issues faster while improving service quality and team productivity.

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Maven AGI logo
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Cloud-based enterprise AI customer support platform

Maven AGI is a cloud-based enterprise AI agent platform automating customer support across chat, email, voice, and web for mid-market.

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Conversational AI Cloud logo
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Conversational AI Cloud for automated customers service

Let your customer support be available 24/7 with Conversational AI Cloud. Boost your efficiency and become more productive as an customer service team by building your own advanced virtual assistants such as AI chatbots, voicebots, and much more, and automating what can be automated.

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Cognigy.AI logo

Enterprise Conversational AI Platform

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

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AskSpot logo
(0)

Cloud AI sales & support agent for e-commerce

Cloud-based AI sales and support agent for e-commerce retailers, automating chat, inbox triage, product discovery, and post-sale.

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Sympoq logo
(0)

SaaS help desk software for agile teams and startups

SympoQ is a SaaS solution with AI-driven support ticketing system, AI chatbot, a knowledge base, and live chat features agile teams and startups use to provide automated customer support.

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Cobbai logo
(0)

AI agents for customer service

Cobbai’s AI agents assist support teams by automating responses, routing tickets, and delivering actionable insights to improve efficiency.

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IrisAgent logo
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AI for every customer conversation, grounded in your truth.

IrisAgent is an AI customer support automation platform that resolves conversations across chat, email, voice, and WhatsApp. Unlike generic chatbots, it grounds every response in your knowledge base, past tickets, and connected systems, so answers stay accurate and on-brand.

Deploys in 24 hours.

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TIKTING logo
(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

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WIZ.AI logo
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Enterprise voice AI platform for contact centers

Cloud and on-premises enterprise voice AI platform automating inbound and outbound contact center operations for mid-market and large.

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Boost.AI logo

Cloud-based conversational AI platform for enterprise

Boost.ai helps businesses in banking, insurance, and other industries create, launch, and manage automated chatbots to handle customer queries. Using self-learning AI, it lets organizations use information from existing websites or chat logs to create advanced virtual agents in a matter of hours.

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MindX Service AI logo
(0)

AI-based customer support solution

MindX Service AI is an intelligent, fully agentic customer support platform that powers 24/7, human-like assistance—automating up to 80% of inquiries, boosting agent productivity, and elevating customer loyalty.

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