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i-net HelpDesk
Streamline Support with Intelligent Ticketing
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i-net HelpDesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: November 2026
i-net HelpDesk overview
What is i-net HelpDesk?
i-net HelpDesk is a ticket-based service management solution for organizations providing internal IT support or external customer service. It gives support teams a shared web-based environment for organizing requests, managing assets, and making knowledge available to colleagues and customers.
Kanban boards, configurable forms, and automated processes help teams structure ticket handling. An integrated knowledge base supports self-service and consistent answers. Optional AI assists supporters with ticket summaries and suggested replies. WebAPIs and Task Planner actions connect support processes to other applications and automate recurring tasks.
Version 26.10 adds the Messengers plugin, bringing requests from Telegram, WhatsApp, Instagram, and Facebook Messenger into ticket processing. Personal, shared, and external calendars support appointment planning. The Euro-Office plugin enables Office files to be viewed and edited in Tickets, Drive, and inventory. Additional APIs and automation actions extend integration options.
i-net HelpDesk can run on an organization's own Windows, Linux, or macOS server or be hosted by i-net software GmbH in Germany. Licensing distinguishes supporters who process requests from users receiving support; the named-supporter option allows an unlimited number of supported users.
Starting price
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i-net HelpDesk’s user interface
i-net HelpDesk reviews
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i-net HelpDesk's key features
Most critical features, based on insights from i-net HelpDesk users:
All i-net HelpDesk features
i-net HelpDesk alternatives
i-net HelpDesk
Starting from
1850
/user
One-time payment
BOSSDesk
Starting from
29
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
i-net HelpDesk pricing
Pricing plans
Pricing details:
User opinions about i-net HelpDesk price and value
Value for money rating:
i-net HelpDesk integrations (14)
i-net HelpDesk support options
Typical customers
Platforms supported
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i-net HelpDesk FAQs
i-net HelpDesk has the following typical customers:
Small Business, Mid-size Business, Freelancers, Large Enterprises
These products have better value for money
Q. What level of support does i-net HelpDesk offer?
i-net HelpDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat