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Help Desk Software with Workflow Management (2026) - Page 8

Last updated: March 2026

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232 software options

NITRO Help Desk logo

IT Help Desk Solution for Microsoft Office 365, Teams and SP

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Help Desk for SharePoint is a complete out-of-the-box IT help desk solution managing requests with efficient queue management, ticket resolution, graphs, charting, and more. Tickets are resolved quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.

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Tikit logo

AI-based service desk solution

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Tikit is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management.

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Consol CM/Helpdesk logo

Software for managing IT helpdesk and support operations

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Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal. The platform enables organizations to resolve inquiries and issues, track changes, map processes and establish custom workflows.

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Tactful AI logo

Simpler, Better and Modern Customer Service

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Tactful AI’s customer service platform offers transformative business benefits by centralising interactions and enhancing service through AI and automation.

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Plumsail HelpDesk logo

Helpdesk solution for Microsoft 365 and SharePoint systems

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Plumsail HelpDesk is an advanced ticketing management system for Microsoft 365, SharePoint Online, and On-premises. It is packed with features that empower your customer support.

It allows you to handle support tickets instantly, e-mail communications from your customers display at the help desk right away.

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LBi HR HelpDesk logo

Cloud-based HR management system with call-tracking workflow

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LBi HR Helpdesk is a cloud-based HR management system with a call tracking workflow solution designed to empower employees, reduce help calls and lower HR costs

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Nixxis Contact Suite logo

Axxelerate your customer interactions

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One of the most complete solution on the market since 2006. Our contact centre solution is flexible in terms of reporting and monitoring coupled with the most powerful dialer on the market. Database management is customizable while being RGPD compliant and third party integration is possible.

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Request Tracker logo

The system you need to track the tasks you can't forget.

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Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

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Daktela logo

Call Centre Software for all Business

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Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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SteadyPoint Helpdesk logo

Customizable helpdesk for support across industries

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Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in that streamlines customer support. It supports multi-channel ticket creation via email, Teams, and the portal, automates routing, prioritization, and escalations, and tracks SLAs. Customizable workflows, internal notes, and a knowledge base.

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VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

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VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

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zofiQ logo

Help desk & ticket automation platform for MSPs

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AI copilot that automates MSP help desk and operations software for managed service providers by integrating into existing PSAs.

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Wavity logo

Frictionless business on a budget

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Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

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AISERA logo

AI service management

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AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

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Awesome Support logo

Best WordPress helpdesk plugin

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Best WordPress helpdesk plugin

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CX Genie logo

Cloud-based and AI-enabled chatbot software

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CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.

CX Genie's Help Desk solution is designed to streamline your support operations, enabling you to provide exceptional service while efficiently managing your supp

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OASYS^ logo

Embrace Your Business Transformation & Automation

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OASYS^ is a cloud-based service management platform that unifies business operations by integrating multiple departments. It helps log, track, and resolve issues, automate workflows, manage SLAs, and provide real-time insights for better productivity and service delivery.

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BoldDesk logo

Customer Service Software, Help Desk Software.

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BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

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Naofix logo

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

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By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communication, automated ticket qualification worthy of superior intelligence, and crystal-clear metrics, your agents can tackle customer issues with the speed of a hero.

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DevRev logo

DevRev OneCRM, purpose-built for technology companies

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DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

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Gfacility logo

Cloud-based workspace management software

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Gfacility provides a facility management system for companies of all sizes. The software enables organizations to manage workspaces, services, and buildings. Key features include room scheduling, visitor management, maintenance tracking, and integration with Google Workspace or Office 365.

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Infraon Infinity logo

Infraon Infinity

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Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

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BizMagnets logo

BizMagnets is a ChatOps platform built on WhatsApp.

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BizMagnets is a ChatOps platform built on WhatsApp. It turns messy chats into trackable tickets, bookings, and workflows — so your support, service, and operations teams never miss a follow-up. Designed for mid-market businesses running ops on WhatsApp, BizMagnets brings clarity, speed, and control.

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Helpdesk 365 logo

SharePoint IT Ticketing System for Microsoft 365

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Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

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