Trengo Pricing, Features, Reviews & Comparison of Alternatives

Pros
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons
They changed their pricing plan, with a half year for existing customers.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.

Cons
We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Integration of several communication channels

Cons
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Rating breakdown

Likelihood to recommend: 9/10

Pros
Everthing in one place with an interface that works like a charm and looks good too.

Cons
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Rating breakdown

Likelihood to recommend: 9/10