Trengo Pricing, Features, Reviews & Comparison of Alternatives

Trengo

Collaborative inbox for all communication channels.

4.67/5 (18 reviews)

Trengo overview

What is Trengo?

Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.

Using Trengo, enterprises can attach documents in email conversations, send delivery reports to customers, and utilize email templates or canned responses to quickly resolve clients' queries. Managers can filter submitted tickets based on teams, folders, or labels, create follow-up emails, or search and retrieve previous interactions from the database. Businesses can use the drag-and-drop interface to create conversational chatbots and embed them across multiple communication channels to improve customer experience with the brand.

Trengo’s live chat widget allows employees to engage with website visitors, set up triggers and automated greetings, and forward customer queries to specific teams. It facilitates integration with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, and more.
trengo.com

Pricing

Starting from
€8/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Dutch, French, German and 3 other languages, Indonesian, Russian, Spanish
Trengo screenshot: Trengo assign conversationsTrengo Team inboxTrengo screenshot: Trengo callsTrengo screenshot: Trengo ticket statistics

Trengo reviews

Excellent
12

Very good
6

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.5
  4.7
Frits Pieper

Very nice messaging app

Used daily for 2+ years
Reviewed 2020-01-27
Review Source: Capterra

Our clients are helped through various channels, served by Trengo

Pros
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons
They changed their pricing plan, with a half year for existing customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Floortje van Enckevort

Werkt super voor onze customer care afdeling!

Used daily for 6-12 months
Reviewed 2020-04-21
Review Source: Capterra

We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd.

Pros
Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.

Cons
We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Laurien van Cappelle

A nice program

Used weekly for less than 6 months
Reviewed 2020-04-21
Review Source: Capterra

A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Pros
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Response from Trengo


Hi Lauren,

Thank you for your review and valuable feedback!

It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch).

If you have more questions or feedback for our product, do not hesitate to reach out.

Best,
Luuk

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Christ van Leest

Useful tool in organisations

Used daily for 1-2 years
Reviewed 2020-04-21
Review Source: Capterra

Good, good support.

Pros
Integration of several communication channels

Cons
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tim Struijs

Great feature richt and easy to use software that saves time

Used daily for 6-12 months
Reviewed 2020-04-22
Review Source: Capterra

Trengo saves us time, brings us closer to our customer and shortens response times.

Pros
Everthing in one place with an interface that works like a charm and looks good too.

Cons
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Trengo pricing

Starting from
€8/month
Pricing options
Subscription
Free trial
View Pricing Plans

Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments.
• Start: €8 per agent per month billled monthly and €5 per agent per month billled annually
• Grow: €19per agent per month billled monthly and €15 per agent per month billled annually
• Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually
• Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually

Trengo features

API
Alerts / Escalation
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Third Party Integration
Workflow Management

Activity Dashboard (119 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Multi-Language (75 other apps)
Surveys & Feedback (90 other apps)

Videos and tutorials

Additional information for Trengo

Key features of Trengo

  • Automated Routing
  • Canned Responses
  • Chat / Messaging
  • Collaboration
  • Customer Engagement
  • Email Management
  • Knowledge Base
  • Live Chat
  • Macros/Templated Responses
  • Offline Form
  • Proactive Chat
  • Real-time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Screen Sharing
  • Service Level Agreement (SLA) Management
  • Support Ticketing
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking
  • Workflow Configuration
View All Features