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Trengo

Automate repetitive work to unleash meaningful conversations

Trengo - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Trengo?

Trengo's customer engagement platform is dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.

Starting from

125

Per month

Alternatives with better value for money

Trengo's key features

Most critical features, based on insights from Trengo users:

Support Ticket Management

3.5

(2)

Real-Time Notifications

3.0

(2)

Remote Access/Control

4.0

(2)

Customer Database

2.5

(2)

Mobile Access

2.0

(1)

Features

4.0

Ease of use

4.1

All Trengo features

Chat/Messaging

1.5

(2)

Customizable Templates

5.0

(1)

Live Chat

2.5

(2)

Email Management

1.0

(1)

Real-time Consumer-facing Chat

3.0

(1)

@mentions

(0)

Proactive Chat

(0)

Real-Time Analytics

(0)

Real-Time Chat

(0)

Real-Time Monitoring

(0)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Screen Sharing

(0)

Search/Filter

(0)

Self Service Portal

(0)

Service Level Agreement (SLA) Management

(0)

SMS Messaging

(0)

Social Media Integration

(0)

SSL Security

(0)

Surveys & Feedback

(0)

Tagging

(0)

Third-Party Integrations

(0)

Transcripts/Chat History

(0)

Transfers/Routing

(0)

Video Chat

(0)

Video Conferencing

(0)

Virtual Assistant

(0)

Widgets

(0)

Workflow Management

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Automated Routing

(0)

Autoresponders

(0)

Call Center Management

(0)

Call Recording

(0)

Canned Responses

(0)

Collaboration Tools

(0)

Commenting/Notes

(0)

Communication Management

(0)

Customer Engagement

(0)

Customer History

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Data Import/Export

(0)

Event Triggered Actions

(0)

Inbox Management

(0)

Knowledge Base Management

(0)

Macros/Templated Responses

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Multi-Language

(0)

Offline Form

(0)

Personalization

(0)

Trengo alternatives

Trengo

4.1

(24)

Starting from

125

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.0

Value for Money

4.0

Customer Support

4.0

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

HubSpot Service Hub

4.4

(165)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

Tidio

4.7

(459)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Trengo pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.0

Starting from

125

Per month

Other

Trengo support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

FAQs/Forum

Knowledge Base

Phone Support

Training options

Webinars

Live Online

In Person

Documentation

Trengo reviews

Overall rating

4.1

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Rating distribution

Pros

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Martijn d.

Director

Everthing in one place with an interface that works like a charm and looks good too.

Tim S.

Owener

I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.

Jacco V.

Director

Cons

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again.

Laurien v.

Management trainee supply chain

The way we had to change the e-mail addresss from a weird code into a proper "sender" address.

Carien v.

CEO

That there is no option that you can send directly to whatsapp.

Maurice K.

Service advisor

Read all reviews

Trengo FAQs

Q. What type of pricing plans does Trengo offer?

Trengo has the following pricing plans:
Starting from: €125.00/month
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of Trengo?

Trengo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Trengo support?

Trengo supports the following languages:
English, Spanish, Dutch, Arabic, French, German, Indonesian, Italian, Portuguese, Russian

Q. Does Trengo support mobile devices?

Trengo supports the following devices:
Android, iPad, iPhone

Q. Does Trengo offer an API?

Yes, Trengo has an API available for use.

Q. What other apps does Trengo integrate with?

Trengo integrates with the following applications:
Microsoft Outlook, WooCommerce, Telegram, Zapier, Gmail, Trello, Pipedrive, Twitter/X, Slack, Mailchimp, Instagram, Asana, HubSpot CRM, Shopify

Q. What level of support does Trengo offer?

Trengo offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, Phone Support