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Trengo

Collaborative inbox for all communication channels.

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Trengo Pricing, Features, Reviews and Alternatives

Trengo product overview

What is Trengo?

Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Webinars
Live Online
In Person
Documentation

Trengo pricing information

Value for money

4.7

/5

18

Starting from

15

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Trengo features

Functionality

4.4

/5

18
Total Features50 8 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Customizable Branding
Alerts / Escalation
Live Chat
Multi-Channel Communication

Functionality contenders

Trengo users reviews

Overall rating

4.7

/5

18

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.78/10
Rating distribution

5

4

3

2

1

12

6

0

0

0

Pros
I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.

Jacco V.

Cons
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again.

Lv

Laurien v.

The way we had to change the e-mail addresss from a weird code into a proper "sender" address.

Cv

Carien v.

That there is no option that you can send directly to whatsapp.

MK

Maurice K.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Very nice messaging app

Reviewed 2 years ago

Our clients are helped through various channels, served by Trengo

Pros

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons

They changed their pricing plan, with a half year for existing customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Werkt super voor onze customer care afdeling!

Reviewed a year ago

We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd.

Pros

Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.

Cons

We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A nice program

Reviewed a year ago

A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Pros

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Vendor response

Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful tool in organisations

Reviewed a year ago

Good, good support.

Pros

Integration of several communication channels

Cons

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great feature richt and easy to use software that saves time

Reviewed a year ago

Trengo saves us time, brings us closer to our customer and shortens response times.

Pros

Everthing in one place with an interface that works like a charm and looks good too.

Cons

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Trengo FAQs and common questions

Trengo has the following pricing plans:
Starting from: €15.00/month
Pricing model: Subscription
Free Trial: Available


Trengo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Trengo supports the following languages:
English, Spanish, Dutch


Trengo supports the following devices:
Android, iPhone, iPad


Yes, Trengo has an API available for use.


Trengo integrates with the following applications:
Microsoft Outlook, WooCommerce, Telegram, Zapier, Gmail, Trello, Pipedrive, Twitter, Slack, Mailchimp, Instagram, Asana, HubSpot CRM, Shopify


Trengo offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

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