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Trengo Logo

Trengo

4.5
(20)

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A smart customer engagement platform.

(0)

Trengo Pricing, Features, Reviews and Alternatives

Trengo FAQs

Q. What type of pricing plans does Trengo offer?

Trengo has the following pricing plans:
Starting from: €15.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Trengo?

Trengo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Trengo support?

Trengo supports the following languages:
Dutch, English, Spanish

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Q. Does Trengo support mobile devices?

Trengo supports the following devices:
Android, iPad, iPhone

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Q. Does Trengo offer an API?

Yes, Trengo has an API available for use.

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Q. What other apps does Trengo integrate with?

Trengo integrates with the following applications:
Microsoft Outlook, WooCommerce, Telegram, Zapier, Gmail, Trello, Pipedrive, Twitter/X, Slack, Mailchimp, Instagram, Asana, HubSpot CRM, Shopify

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Q. What level of support does Trengo offer?

Trengo offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

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Trengo product overview

Price starts from

15

/user

Per month

What is Trengo?

Trengo is a smart customer engagement platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Webinars
Live Online
In Person
Documentation

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Starting from

15

/user

Per month

Free plan
Free trial
Pricing range

Starting from

50

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Trengo pricing information

Value for money

4.5

/5

20

Starting from

15

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Trengo features

Functionality

4.2

/5

20

Total features

61

9 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

Trengo users reviews

Overall Rating

4.5

/5

20

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.3/10
Rating distribution

5

4

3

2

1

12

6

1

1

0

Pros
I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.
I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.
Cons
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again.
The way we had to change the e-mail addresss from a weird code into a proper "sender" address.
That there is no option that you can send directly to whatsapp.

Overall rating contenders

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Frits P.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Very nice messaging app

Reviewed 4 years ago

Our clients are helped through various channels, served by Trengo

Pros

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons

They changed their pricing plan, with a half year for existing customers.

Cv
AvatarImg

Christ v.

Wholesale, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful tool in organisations

Reviewed 3 years ago

Good, good support.

Pros

Integration of several communication channels

Cons

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Lv
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Laurien v.

Food Production, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A nice program

Reviewed 3 years ago

A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Pros

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Vendor response

Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk

TS
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Tim S.

Automotive, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great feature richt and easy to use software that saves time

Reviewed 3 years ago

Trengo saves us time, brings us closer to our customer and shortens response times.

Pros

Everthing in one place with an interface that works like a charm and looks good too.

Cons

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

LB
AvatarImg

Lars B.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Its a great tool that saves me a lot of time!

Reviewed 4 years ago
Pros

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Cons

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

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