App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Trengo Pricing, Features, Reviews and Alternatives
Trengo product overview
What is Trengo?
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.
Typical customers
Platforms supported
Support options
Training options
Trengo pricing information
Trengo features
Trengo users reviews
Overall Rating
4.7
/5
18
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.78/10
12
6
0
0
0
Jacco V.
Frits P.
Verified reviewer
Automotive, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Our clients are helped through various channels, served by Trengo
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
They changed their pricing plan, with a half year for existing customers.
Floortje v.
Retail, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd.
Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.
We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.
Showing original review in Dutch. See translation
Laurien v.
Food Production, 10,001+ employees
Used weekly for less than 6 months
Review source
Share this review:
A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk
Christ v.
Wholesale, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Good, good support.
Integration of several communication channels
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Tim S.
Automotive, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Trengo saves us time, brings us closer to our customer and shortens response times.
Everthing in one place with an interface that works like a charm and looks good too.
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Trengo FAQs and common questions
Q. What type of pricing plans does Trengo offer?
Trengo has the following pricing plans:
Starting from: €15.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Trengo?
Trengo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Trengo support?
Trengo supports the following languages:
Dutch, English, Spanish
Q. Does Trengo support mobile devices?
Trengo supports the following devices:
Android, iPad, iPhone
Q. Does Trengo offer an API?
Yes, Trengo has an API available for use.
Q. What other apps does Trengo integrate with?
Trengo integrates with the following applications:
Microsoft Outlook, WooCommerce, Telegram, Zapier, Gmail, Trello, Pipedrive, Twitter, Slack, Mailchimp, Instagram, Asana, HubSpot CRM, Shopify
Q. What level of support does Trengo offer?
Trengo offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
Common Trengo comparisons
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.