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Trengo
A smart customer engagement platform.
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Trengo Pricing, Features, Reviews and Alternatives
Trengo FAQs
Trengo product overview
What is Trengo?
Trengo is a smart customer engagement platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.
Typical customers
Platforms supported
Support options
Training options
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Starting from
15
/user
Per month
Starting from
50
Per month
Flat Rate
Trengo pricing information
Trengo features
Functionality
4.2
/5
20
Total features
61
9 categories
Most valued features by users
Functionality contenders
Trengo users reviews
Overall Rating
4.5
/5
20
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.3/10
12
6
1
1
0
Jacco V.
Overall rating contenders
Frits P.
Automotive, 11-50 employees
Used daily for 2+ years
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Our clients are helped through various channels, served by Trengo
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
They changed their pricing plan, with a half year for existing customers.
Christ v.
Wholesale, 1-10 employees
Used daily for 1-2 years
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Good, good support.
Integration of several communication channels
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Laurien v.
Food Production, 10,001+ employees
Used weekly for less than 6 months
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A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk
Tim S.
Automotive, 11-50 employees
Used daily for 6-12 months
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Trengo saves us time, brings us closer to our customer and shortens response times.
Everthing in one place with an interface that works like a charm and looks good too.
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Lars B.
Facilities Services, 1-10 employees
Used daily for 2+ years
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Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
Common Trengo comparisons
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